Service bulletins for the 2014 Jeep Grand Cherokee
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
634 on file from NHTSA, as of 2026-10-19.
By type
By component
By trouble code
By topic
| 08-002-13 REV. A | 2018-06-04. Service bulletin. EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM); EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. How To Activate The Navigation Maps On A RA3 Radio |
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| 08-054-16 | 2018-06-04. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT; BACK OVER PREVENTION: SENSING SYSTEM: CAMERA. RA3 RA4 Radio Enhancements This bulletin involves inspecting and updating the radio software, if required. Improvements: · Ability to communicate with Siri via UConnect. · Ability to press Voice Recognition (VR) button for more than one second.** A customer may experience one or more of the following conditions: · Poor or no connection to cellular network (U.S. market only). HVAC temperature out of sync with radio display (KL vehicles). Track names may be displayed twice in USB or SD media modes. · SD, USB or BTSA modes may become non-functional for a given ignition cycle. Duplicate song titles may be displayed in USB mode. Last track is displayed but next track is being played. · Navigation function may resets itself after using One-Shot VR. Intermittently the Global Positioning System (GPS) may lose its location for a short time and causes routing and positioning concerns. · GPS and Internal cellular device may become inoperative and causes a loss of GPS and cellular functions. · A false Pop-up message may appear Vehicle Phone Requires Service even though the vehicle?s phone works properly. · Back-up camera image may be unclear or jittery/stutters at times. · Enables Via Mobile software features when released to consumers (U.S. market only). · Able to adjust audio balance / fade settings during a VR session. · Correct condition where user could not exit screen off mode. · Mute button status was not being displayed correctly. · Presets where not shown correctly or were deleted. · Enhancements to POI. · ParkSense tone continuously on. · Enhancement to navigation routing. · Radio display may shows ?Please insert USB Stick?. · Enhancement made when video is display in radio when using PAL format video disks. · Corrected the temperature slider bar not updating on Manual Temperature Control vehicles. · Navigation may not start or may lose position. · Rear camera may show a black screen for 3 seconds upon going to rev |
| 08-006-16 REV. B | 2018-06-04. Service bulletin. ELECTRICAL SYSTEM; WHEELS. RA2 RG2 RJ2 Radio Enhancements This bulletin involves updating the radio's software. The customer may notice one or more of the following: Enhancements to software to correct an issue with the heated seat icon showing up in blue and the heated steering wheel icon remaining a constant red when off instead of grey induced by 15.24.00 flash. · During an ignition cycle, there is loss of functionality to play from the list of media sources: USB (Universal Serial Bus)/SD (Secure Digital) Card/Bluetooth streaming device. Intermittently missing tracks on USB/SD Card media modes. · Potential for inoperative or blank radio display. Radio displays message Please insert update USB. AM/FM presets lost over on ignition cycle. · iPod Synchronization will be incomplete causing the Voice Recognition (VR) to be inoperative. · Display shows multiple USB media song titles in the browse menu. · System incorrectly comes up in Aux mode. · Unable to change CD tracks with steering wheel controls. · May be able to change AM/FM frequencies while changing SXM frequencies. · Display screen dim. · Paired phone list is deleted after ignition cycle. · Not able to pair phone. · Unable to delete paired device from list. · Removed the ability to pair phones while the vehicle is in motion. · Voice command not able to play new text messages. · SXM presets are lost at times. · SXM disappeared and failed to re-register. · Intermittently the wrong selected media is played. · Noises (pops and cracks) for AM/FM. · Audio controls are locked out after using VR. · iPod will not resume playing after phone call. iPod Repeat function is not turned on. iPod songs not accessible through VR without genre. iPod shuffle does not continue after ignition cycle. · Not able to restore to default setting. · Potential for battery draw on E-Call function. · Steering wheel control seek up/down function not working. · Steering wheel control press and hold skippi |
| 68206429A | 2018-06-04. Service bulletin. SEATS; EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY. Pad, Seat Cushion Before replacing the above part(s), please call the Micah Straub (engineer) at cell (248) 613-2478. Engineering is gathering information regarding this system. If no response in 15 minutes, proceed with repair. |
| 23-016-16 | 2018-06-04. Service bulletin. SEATS:FRONT ASSEMBLY:HEAD RESTRAINT; SEATS:MID/REAR ASSEMBLY; EQUIPMENT. Chirping Or Squeaking Coming From The Second Row Headrest This bulletin involves applying lubricant to the headrest mechanism and seat back panel crossmember. Customers may describe a chirping or squeaking coming from the rear second row seat headrest(s) while driving. |
| R69 | 2018-06-04. Service bulletin. EQUIPMENT; ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR. Emissions Recall R69 Selective Catalytic Reduction Catalyst Effective immediately all repairs on involved vehicles are to be performed according to this recall. Service Bulletin 18-064-15 is no longer applicable for vehicles involved in this recall. Those vehicles that have already had this repair performed, as determined by our warranty records, have been excluded from this recall. The Selective Catalytic Reduction (SCR) catalyst on about 11,400 of the above vehicles is experiencing washcoat degradation, which may lead to the exceedance of exhaust emission standards. |
| 09-004-17 | 2018-06-04. Service bulletin. ENGINE AND ENGINE COOLING. Intermittent Engine Shudder While Driving This bulletin involves replacing the engine cylinder heads.A small number of customers may experience a slight engine shudder while driving. They may state that the condition feels and sounds like driving over rumble strips. It may also be perceived as an internal transmission issue or engine misfire. No Diagnostic Trouble Codes (DTCs) will set as a result of this condition. |
| 11-003-14 | 2018-05-21. Service bulletin. STRUCTURE. Rattle Or Squeak Noise Under Vehicle This bulletin involves inspecting the toe pan heat shield for a missing fastener nut and installing a nut if missing. Rattle, vibration, or squeak sound coming from heat shield underneath the vehicle. |
| 18-008-14 REV. A | 2018-05-21. Service bulletin. POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM). Flash: MIL Illumination P0300- Multiple Cylinder Misfire and/or P0573- Brake Switch 1 Stuck Off This bulletin involves selectively erasing and reprogramming the Powertrain Control Module (PCM) with new software. A small number of customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the Technician may find that the following Diagnostic Trouble Codes have been set: (only applies to 5.7L engines) P0573 - Brake Switch 1 Stuck OffThe following powertrain system improvements/enhancements are also included in this software release: Corrected a generic scan tool display issue regarding Mode 6 data accuracy. (only applies to 5.7L engines) |
| 24-003-14 | 2018-05-21. Service bulletin. EQUIPMENT:APPLIANCE:AIR CONDITIONER; ELECTRICAL SYSTEM. Flash: Automatic Temperature Control- Cabin Temperature Too High This bulletin involves selectively erasing and reprogramming the HVAC Module with new software. Customers may experience the following condition: ? Vehicle cabin temperature seems too warm even after reducing the Automatic Temperature Control setpoint. Updating the HVAC software will correct these conditions. |
| 08-036-14 | 2018-05-21. Service bulletin. EQUIPMENT. RA3 RA4 Radio Enhancements This bulletin involves inspecting and updating the radio software, if required. A customer may experience, one or more of the following conditions. ? Navigation display enhancement. ? Enables Via Mobile software features when released to consumers. ? Able to adjust audio balance / fade settings during a VR session. ? Correct, condition where user could not exit screen off mode. ? Mute button status was not being displayed correctly. ? Presets where not shown correctly or were deleted. ? Enhancements to POI. ? ParkSense tone continuously on. ? Enhancement to navigation routing. ? Radio display may shows ?Please insert USB Stick?. ? Enhancement made when video is display in radio when using PAL format video disks. ? Corrected the temperature slider bar not updating on Manual Temperature Control vehicles. ? Navigation may not start or may lose position. ? Rear camera may show a black screen for 3 seconds upon going to reverse. ? Enhancements for iPod or iPhone devices that may not start playing after connecting. ? iPod would not resume playing after a VR session or phone call. ? Radio reset, screen lockup, blank screen or sluggish system response time. ? Compass indicator turns off. ? Touch screen shut down message. ? Radio surround sound will not stay ON. ? Driver memory feature causes Sirius XM failure. ? Loss of radio presets. ? Battery drain - due to radio remains on. ? Uconnect apps don't load. ? AM/FM popping noises and/or static. ? Backup camera display is blank. ? Compass direction may be incorrect. ? Vehicle's Icon changes on the navigation map. ? Loss of vehicle position on NAV map. ? ?Vehicle Phone Requires Service? message appears on 8.4? screen. ? Nav turn-by-turn enhancements. ? Nav map guidance enhancements. ? Nav text overlaps in detour menu. ? Nav map, vehicle location enhancements in areas with low GPS signals. ? Navigation shows vehicle in San |
| 08-013-14 REV. A | 2018-05-21. Service bulletin. EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. RA2 Radio Enhancement This bulletin involves updating the radio's software. The customer may notice one or more of the following. ? Display screen dim. ? Paired phone list is deleted after ignition cycle. ? Not able to pair phone. ? Unable to delete paired device from list. ? Removed the ability to pair phones while the vehicle is in motion. ? Voice command not able to play new text messages. ? SXM presets are lost at times. ? SXM disappeared and failed to re-register. ? Intermittently the wrong selected media is played. ? Noises (pops and cracks) for AM/FM. ? Audio controls are locked out after using VR. ? IPOD will not resume playing after phone call. ? IPOD ?Repeat? function is not turned on. ? IPOD songs not accessible through VR without ?genre?. ? IPOD shuffle does not continue after ignition cycle. ? Not able to restore to default setting. ? Potential for battery draw on E-Call function. ? Steering wheel control seek up/down function not working. ? Steering wheel control press and hold skipping channels. ? Intermittently the wrong pop-ups or displays is shown. ? Intermittently the phone or media will freeze. ? Presets or clock setting are lost after software updates. ? Climate ON/OFF pop-up will not longer appear. ? Can?t change media source to Disc. ? Wrong EQ setting being used. ? Mute function not working correctly. ? No audio on phone calls. Improvements ? VR command, prompts and recognition. ? Blue Tooth Streaming Audio, connection and playing. ? Audio during hands free calling. ? Phone book downloading and display. ? Retaining/storing all presets and improvements to presets from skipping channels. ? Text message downloading and playing. |
| 18-018-14 REV. A | 2018-05-21. Service bulletin. ENGINE AND ENGINE COOLING. Flash: MIL Illumination - Diagnostic and System Improvements This bulletin involves selectively erasing and reprogramming the Powertrain Control Module (PCM) with new software. Some customers may experience a condition that the Oil Life Monitor shows faster then expected oil life deterioration. Software enhancements will address this issue. Some customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the Technician may find that any of the following Diagnostic Trouble Code(s) may have been set: ? P0073 - AMBIENT AIR TEMPERATURE SENSOR CIRCUIT HIGH ? P0088 - FUEL RAIL PRESSURE TOO HIGH ? P016F - CLOSED LOOP FUEL PRESSURE CONTROL AT LIMIT - PRESSURE TOO LOW ? P0420 - CATALYST EFFICIENCY (BANK 1) ? P0426 - CATALYST TEMPERATURE SENSOR CIRCUIT PERFORMANCE (BANK 1 SENSOR 1) ? P05F8 - REDUCTANT HEATER CONTROL MODULE PERFORMANCE ? P061B - INTERNAL CONTROL MODULE TORQUE CALCULATION PERFORMANCE ? P062B - INTERNAL CONTROL MODULE FUEL INJECTOR CONTROL CIRCUIT PERFORMANCE ? P1D30 - OIL VISCOSITY TOO LOW ? P200A - INTAKE MANIFOLD RUNNER PERFORMANCE - BANK 1 ? P200B - INTAKE MANIFOLD RUNNER PERFORMANCE - BANK 2 ? P20BA - REDUCTANT HEATER 1 CONTROL CIRCUIT PERFORMANCE ? P20EE - SCR NOX CATALYST EFFICIENCY BELOW THRESHOLD BANK 1 ? P203E - REDUCTANT LEVEL SENSOR 1 CIRCUIT INTERMITTENT/ERRATIC ? P2080 - EXHAUST GAS TEMPERATURE SENSOR CIRCUIT PERFORMANCE ? P2084 - EXHAUST GAS TEMPERATURE SENSOR CIRCUIT PERFORMANCE - BANK 1 SENSOR 2 ? P242B - EXHAUST GAS TEMPERATURE SENSOR CIRCUIT PERFORMANCE - BANK1 SENSOR 3 ? P2463 - DIESEL PARTICULATE FILTER - SOOT ACCUMULATION ? P24C2 - EXHAUST GAS TEMPERATURE MEASUREMENT SYSTEM - MULTIPLE SENSOR CORRELATION BANK 1 ? P24F2 - EGR TEMPERATURE/CHARGE AIR COOLER TEMPERATURE CORRELATION ? U12A3 - LOST COMMUNICATION WITH PM SENSOR |
| 18-018-14 | 2018-05-21. Service bulletin. ENGINE AND ENGINE COOLING; ELECTRICAL SYSTEM; FUEL SYSTEM, DIESEL. Flash: MIL Illumination - Diagnostic and System Improvements This bulletin involves selectively erasing and reprogramming the Powertrain Control Module (PCM) with new software. Some customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the Technician may find that any of the following Diagnostic Trouble Code(s) may have been set: ? P0073 - AMBIENT AIR TEMPERATURE SENSOR CIRCUIT HIGH ? P0088 - FUEL RAIL PRESSURE TOO HIGH ? P016F - CLOSED LOOP FUEL PRESSURE CONTROL AT LIMIT - PRESSURE TOO LOW ? P0420 - CATALYST EFFICIENCY (BANK 1) ? P0426 - CATALYST TEMPERATURE SENSOR CIRCUIT PERFORMANCE (BANK 1 SENSOR 1) ? P05F8 - REDUCTANT HEATER CONTROL MODULE PERFORMANCE ? P061B - INTERNAL CONTROL MODULE TORQUE CALCULATION PERFORMANCE ? P062B - INTERNAL CONTROL MODULE FUEL INJECTOR CONTROL CIRCUIT PERFORMANCE ? P200A - INTAKE MANIFOLD RUNNER PERFORMANCE - BANK 1 ? P200B - INTAKE MANIFOLD RUNNER PERFORMANCE - BANK 2 ? P20BA - REDUCTANT HEATER 1 CONTROL CIRCUIT PERFORMANCE ? P20EE - SCR NOX CATALYST EFFICIENCY BELOW THRESHOLD BANK 1 ? P203E - REDUCTANT LEVEL SENSOR 1 CIRCUIT INTERMITTENT/ERRATIC ? P2080 - EXHAUST GAS TEMPERATURE SENSOR CIRCUIT PERFORMANCE ? P2084 - EXHAUST GAS TEMPERATURE SENSOR CIRCUIT PERFORMANCE - BANK 1 SENSOR 2 ? P242B - EXHAUST GAS TEMPERATURE SENSOR CIRCUIT PERFORMANCE - BANK1 SENSOR 3 ? P2463 - DIESEL PARTICULATE FILTER - SOOT ACCUMULATION ? P24C2 - EXHAUST GAS TEMPERATURE MEASUREMENT SYSTEM - MULTIPLE SENSOR CORRELATION BANK 1 ? P24F2 - EGR TEMPERATURE/CHARGE AIR COOLER TEMPERATURE CORRELATION ? U12A3 - LOST COMMUNICATION WITH PM SENSOR |
| 18-019-14 | 2018-05-21. Service bulletin. POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM). Flash: Cruise Control Inoperative and/or Knocking (Detonation) Sound This bulletin involves selectively erasing and reprogramming the Powertrain Control Module (PCM) with new software. A small number of customers may experience Cruise Control lock out (inoperative) after several ?+? cruise button inputs attempting to increase Cruise Set Speed. Turning the ignition off and back on will clear the condition.Some vehicles equipped with Euro 4 Emissions (sales code NB4) may experience a knocking noise due to detonation. |
| 21-009-14 | 2018-05-21. Service bulletin. POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM). Flash: Improved Rolling Reverse to Drive Shift Quality This bulletin involves flash reprogramming of the Transmission Control Module (TCM) with new software. Customers may indicate that the rolling reverse to drive shift quality may not meet their expectations. |
| 08-026-14 | 2018-05-21. Service bulletin. EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Flash: RK4 RM4 RL4 UCONNECT 8.4N AM/FM/BT/NAV This bulletin provides software to fix the following issues: Simplified Chinese handwriting recognition issue applicable to China CIP radio, (RK4) eCall message related battery drain issue applicable to China/Japan/S.Korea (RK4,RM4,RL4) Simplified Chinese handwriting recognition issue applicable to China CIP radio, (RK4) eCall message related battery drain issue applicable to China/Japan/S.Korea (RK4,RM4,RL4) |
| 08-021-14 REV. A | 2018-05-21. Service bulletin. EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. RG3 RG4 RJ3 RJ4 RA3 RA4 Radio Enhancements This bulletin involves inspecting and updating the radio software, if required. ? SRT soft button missing for radios when vehicle is equipped with SRT feature (EMEA /LATAM markets only). ? Battery drain due to the radio and cluster back-lighting staying on. ? Postal Code smart speller logic enhancements (EMEA markets only). ? AM/FM steering wheel mode switch button not working (LATAM markets only). ? Navigation Lockout Disable while vehicle is in motion (EMEA markets only). ? Removed network status indicators for SRT/APPS. ? iPod would not resume playing after a VR session or phone call. ? Removed the cell signal indicators in the SRT and Apps button on non-US vehicles. ? rear camera may show a black screen for 3 seconds upon going to reverse. ? Navigation would not start or would lose position. ? Removal of parental control under Apps menu. ? Turn by Turn navigation in the cluster set to ON by default. ? Transfer button does not pick-up and transfer incoming call. ? Voice Recognition (VR) says 'cancel' when starting (App) applications. ? Some Russian letters are caps when they should be lower-case. ? Touch screen locks up in navigation, when Russian is selected. ? Address search availably when the vehicle is moving (EMEA markets only). ? VR messages in Spanish talks to fast. ? Recognition enhancement for Russian VR. ? Hands free audio too low for non-amp vehicle (KL). ? Intermittently ?Registration expired? pop-up appears on display screen. ? Arabic language for navigation only, not the keyboard (RJ3 RJ4 radio only). ? Incorrect time to destination, when ignition is cycled. ? Volume adjustment for navigation prompts, for phone call. ? Incorrect rear to center fade displayed at start up. ? Translation enhancements for French German and Spanish. ? Right arrow doesn't work for advancing through preset. ? Map zoom level reduced. ? Park sense audio tone stuck on. ? |
| 08-020-14 | 2018-05-21. Service bulletin. EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Flash: Radio May Be Muted Caused By The Amplifier Not Communicating This bulletin involves updating the Amplifier?s software. The customer may indicate that there is no audio and/or radio is muted. This condition may be caused by the amplifier not communicating on the bus. On further inspection U0186-00 Lost communication with the audio amplifier may be found. |
| 21-007-14 | 2018-05-21. Service bulletin. EQUIPMENT; POWER TRAIN. Difficult Shifting Into 1st And 2nd Gear This bulletin involves inspecting and adjusting the manual transmission shift cable Difficult shifting into 1st and/or 2nd gears may be due to any of the following conditions; A. Gearshift Select cable improperly adjusted. B. Gearshift cables not seated at shifter. C. Gearshift cables not seated at transmission. D. Neutral sensor rotated out of position. |
| 21-006-14 | 2018-05-21. Service bulletin. ELECTRICAL SYSTEM; ENGINE AND ENGINE COOLING. Flash: ELSD Module Enhancements This bulletin involves selectively erasing and reprogramming the Electronic Limited Slip Differential (ELSD) with new software. If any of the following DTC?s are either Active or Stored in the ELSD module?s memory, the ELSD motor will need to be replaced as well. C1490-00-REAR DIFFERENTIAL ACTUATOR INITIALIZATION FAILURE C148F-1D-REAR DIFFERENTIAL MEASURED MOTOR - CIRCUIT OUT OF RANGE C1489-96-REAR DIFFERENTIAL MOTOR BRAKE - COMPONENT INTERNAL FAILURE The customer may indicate that their 4X4 lamp may be flashing (indicating a malfunction of the 4X4 system).In addition, one or more of the following Diagnostic Trouble Codes (DTC) are Active or Stored in the ELSD control module?s memory. C1490-00-REAR DIFFERENTIAL ACTUATOR INITIALIZATION FAILURE C148F-1D-REAR DIFFERENTIAL MEASURED MOTOR - CIRCUIT OUT OF RANGE C1489-96-REAR DIFFERENTIAL MOTOR BRAKE - COMPONENT INTERNAL FAILURE |
| 18-008-14 | 2018-05-21. Service bulletin. ELECTRICAL SYSTEM. Flash: MIL Illumination P0300- Multiple Cylinder Misfire and/or P0573- Brake Switch 1 Stuck Off This bulletin involves selectively erasing and reprogramming the Powertrain Control Module (PCM) with new software. A small number of customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the Technician may find that the following Diagnostic Trouble Codes have been set: ? P0300 - Multiple Cylinder Misfire (only applies to 5.7L engines) ? P0573 - Brake Switch 1 Stuck Off |
| 21-004-14 | 2018-05-21. Service bulletin. POWER TRAIN; ELECTRICAL SYSTEM. Flash: Shift Quality Improvements This bulletin involves flash reprogramming of the Transmission Control Module (TCM) with new software. Customers may indicate that the shift quality may not meet their expectations under the following conditions:Upshift Improvements Upshift quality in normal mode under light/medium accelerationDownshift Improvements Power-on downshift qualityGeneral Improvements Altitude drivability High speed drivability Grade drivability ECO mode drivability Torque converter clutch control on engagement and tip-in/out General engagement quality in 4X4 high and 4X4 low range |
| 08-017-14 | 2018-05-21. Service bulletin. LANE DEPARTURE. Flash: False Blind Spot Indication This Bulletin involves updating the Left Blind Spot Sensor (LBSS) and Right Blind Spot Sensor (RBSS) software. A customer may experience a false blind spot detection, indicating there is a vehicle present when there are no vehicles. On further inspection DTC B129D-78 Right blind spot sensor-alignment or adjustment incorrect, or B129E-78 Left blind spot sensor-alignment or adjustment incorrect, may be set active or stored. |
| 08-016-14 | 2018-05-21. Service bulletin. ELECTRICAL SYSTEM; SEATS; STEERING. Auto Comfort feature Always Defaults On In Cold Weather This Bulletin involves reconfiguring the vehicle for proper operation of the Auto Comfort feature. The customer may notice when the weather is cold the heated steering wheel and heated seats will automatically turn on. The customer will have to turn off both systems each time the key is cycled. There is no personal setting in the menu to have the Auto Comfort System default to off when the vehicle is started. Reconfiguring the vehicle will give the customer the option to have this feature be on or off when the vehicle is started. |
The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.