Service bulletins for the 2012 Jeep Grand Cherokee
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
258 on file from NHTSA, as of 2026-10-19.
By type
By component
By trouble code
| 08-031-16 | 2018-06-04. Service bulletin. EQUIPMENT:ELECTRICAL. Hands Free Module Prompts Begin Erroneously This bulletin involves diagnosing and based on outcome, either performing a USB flash or replacing the Mopar accessory Hands Free Module (HFM). A customer may experience the Uconnect prompts begin to play without pressing the Voice Recognition (VR) button. The prompt may repeat itself two or three times before exiting. The customer satisfaction enhancements are included with this software release. NOTE: After the HFM has been updated it will receive these enhancements: · Reduced ?Device Reading? wait time after connecting a device to the remote USB port. · Call / dial separation improves upon names being recognized as phone numbers. · Improved sound quality during Bluetooth streaming. · Increased iPod and iPhone compatibility. · SMS messaging support via Mobile Application Part (MAP) protocol (not all phones support the MAP protocol). · Added ?None of These? and ?Correction? to the phone book prompt menu for better handling of similar names. · Previous button will return the song currently being played to the beginning of the track. · AirPlay feature ?Dock Connector? no longer needs to be manually selected on Apple devices. This will resolve the ?No Audio? condition when the device is connected to the remote USB port and dock connector is not selected. NOTE: USB mode resume will no longer 'resume' after ignition is OFF. |
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| 08-024-14 | 2018-05-21. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. RHW RHP Radio Software Enhancements This bulletin involves upgrading the software on the RHW or RHP Radio. The customer may experience one or more of the following conditions. Navigation voice prompt is now announced near maneuvers such as exit ramps. Radio freeze when playing large number of .M4A or .WMA files,and recovers with ignition cycle. Battery signal strength display is not displayed into the radio screen (with iPhone 5). Traffic Announcement and Voice Recognition share the same volume control. Traffic Announcement volume drops after phone calls. Mismatch in the ?Distance to next turn? between the radio and EVIC displays. German translations are incorrect. Radio reset when copying certain .MP3 files from USB flash drive to the radio. Radio stations info is not correct into the right side of the radio display (radio menu). Radio mute issue in tuner mode. Preset loss during/after AF Switching. Erratic alternate frequency switching. Bluetooth phone muting during European traffic announcement. Enhancements to the loss of preset condition. Lost channel presets, home addresses, address book entries & Travel Link favorites. Not able to change default country and state then route. Unable to load .jpeg files onto hard drive to display on touch screen. Vehicle with Start/Stop feature, the screen will go black when the engine turns off at a stop. (International only). Cancel key inoperative after pressing the international button. iPhone 4 dial not possible after second call. Devices button disabled in VES menu. Unable to route to a recent route after a map update. Duplicate phone numbers in popup after pressing the international button. During active call and on hold, DIAL button should be displayed (not ?TONE? button). International button not visible. Point of Interest (POI) Search enhancements. Devices button wrongly labeled as DVD using the remote DVD player. iPod, track selection enhancements. |
| 08-027-14 | 2018-05-21. Service bulletin. EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. RHR Radio Software Enhancements This bulletin involves upgrading the software on the RHR radio. The customer may experience one or more of the following conditions. Enhancements to the loss of preset condition. Lost channel presets, home addresses, address book entries & Travel Link favorites. Not able to change default country and state then route. Unable to load .jpeg files onto hard drive to display on touch screen. Incomplete Travel Link temperature displayed when the temperature is over 100F. Example, if the temperature is 107F the screen will display 07. (Domestic U.S. only). iPhone4 dial not possible after second call. Missing Travel Link buttons from SAT menu (Domestic U.S. only). Devices button disabled in VES menu. Unable to route to a recent route after a map update. Remove Travel Link disclaimer popup (Domestic U.S. only). During active call and on hold, DIAL button should be displayed (not ?TONE? button). International button not visible. Point of interest (POI) Search enhancements. When video in remote DVD player is stopped devices button wrongly labeled as DVD. Access Travel Link immediately after radio no update when staying on TL screen. iPod, track selection enhancements. |
| P05030614 | 2018-05-21. Service bulletin. SERVICE BRAKES, HYDRAULIC. New Safety Recall Advanced Communication ? P05030614 Chrysler Group LLC (Chrysler) announced a safety recall on certain 2012 and 2013 model year (WD) Dodge Durango and (WK) Jeep Grand Cherokee vehicles. The brake pedal may require additional application force to apply the brakes during certain braking events. An unexpected additional brake pedal application force requirement could slow the driver?s brake application reaction time and cause a crash without warning. Chrysler will conduct a voluntary safety recall on all involved vehicles to reprogram the Antilock Brake System (ABS) module. Dealers will be notified of the launch of this safety recall by way of established methods used in the past. Chrysler anticipates the launch of this safety recall in March 2014. We ask that you please take the time to ensure that your personnel are aware of this communication and are prepared to execute a customer friendly process for inquiries on involved vehicles. |
| 22-001-14 | 2018-05-21. Service bulletin. ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC); EQUIPMENT. Steering Wheel Vibration at Highway Speeds This bulletin involves road testing, tire balance measuring, road force variation and flat spotting removal SPECIAL TOOLS/EQUIPMENT REQUIRED: (1) Hunter GSP9700 Road Force® Diagnostic System |
| 21-001-14 | 2018-05-21. Service bulletin. POWER TRAIN; ELECTRICAL SYSTEM. Flash: ELSD Module Enhancements This bulletin involves selectively erasing and reprogramming the Electronic Limited Slip Differential (ELSD) with new software. If any of the following DTC?s are either Active or Stored in the ELSD module?s memory, the ELSD motor will need to be replaced as well. C1490-00-REAR DIFFERENTIAL ACTUATOR INITIALIZATION FAILURE C148F-1D-REAR DIFFERENTIAL MEASURED MOTOR - CIRCUIT OUT OF RANGE C1489-96-REAR DIFFERENTIAL MOTOR BRAKE - COMPONENT INTERNAL FAILURE The customer may indicate that their 4X4 lamp may be flashing (indicating a malfunction of the 4X4 system).In addition, one or more of the following Diagnostic Trouble Codes (DTC) are Active or Stored in the ELSD control module?s memory. C1490-00-REAR DIFFERENTIAL ACTUATOR INITIALIZATION FAILURE C148F-1D-REAR DIFFERENTIAL MEASURED MOTOR - CIRCUIT OUT OF RANGE C1489-96-REAR DIFFERENTIAL MOTOR BRAKE - COMPONENT INTERNAL FAILURE |
| 05-005-13 | 2018-05-21. Service bulletin. BACK OVER PREVENTION; SERVICE BRAKES. Squeal Noise From Front Of Vehicle When Braking This bulletin involves verifying the front vehicle noise and if necessary replace the front brake pads. Squeal noise from front of vehicle when braking. |
| 21-005-13 | 2018-05-21. Service bulletin. POWER TRAIN. FLASH: MIL Illumination For P0730 - Incorrect Gear Ratio This bulletin involves updating the Transmission Control Module (TCM) software. Customers may indicate that the MIL is illuminated and/or the transmission went into limp-in. Upon further investigation, Diagnostic Trouble Code (DTC) P0730 - Incorrect Gear Ratio is either active or stored in the PCM?s memory. |
| 21-003-13 | 2018-05-21. Service bulletin. POWER TRAIN; ELECTRICAL SYSTEM. Flash: Drivetrain Control Module (DCTM) - Transfer Case Operational Enhancements This bulletin involves flashing the Drivetrain Control Module (DCTM) Owners may indicate that they have experienced one or more of the following symptoms:A driveline bump is felt during acceleration at approximately 10 mph (16 kph).The SERV 4WD message appears and the vehicle shifts from 4WD to 2WD.Binding of the front driveline while turning on steep grades at speeds around 3 - 5 mph (5 - 8 kph). |
| 9002877 | 2018-05-14. Service bulletin. SUSPENSION:REAR. 52124768A$ - Bearing Assy - Rear For any noise related issue, before replacing this part please review and follow the updated "Hub & Bearing Noise Diagnostic Procedure", found in STAR News #75 and in Service Manual. See DealerCONNECT>TechCONNECT>Service Info>Rear Susp>Hub and Bearing>Diagnosis and Testing>Diagnosis and Testing - Hub and Bearing - Noise. |
| 08-021-13 | 2018-05-14. Service bulletin. EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Flash: Hands Free Module Customer Satisfaction Enhancements This Bulletin involves performing a USB service flash of the Hands Free Module (HFM). The customer satisfaction enhancements are included with this software release:After the HFM has been updated it will receive these enhancements. Reduced ?Device Reading? wait time after connecting a device to the remote USB port. Call / Dial separation improves upon names being recognized as phone numbers. Improved sound quality during Bluetooth streaming. Increased iPod and iPhone compatibility. SMS messaging support via MAP protocol (not all phones support the MAP protocol). Added ?None of These? and ?Correction? to the phone book prompt menu for better handling of similar names. Previous button will return the song currently being played to the beginning of the track. AirPlay feature ?Dock Connector? no longer needs to be manually selected on Apple devices. This will resolve the ?No Audio? condition when the device is connected to the remote USB port and dock connector is not selected.USB mode resume will no longer 'resume' after ignition OFF |
| 23-013-13 | 2018-05-14. Service bulletin. VISIBILITY:SUN/MOON ROOF ASSEMBLY. Creak Or Click Noise From Dual Pane Sunroof This bulletin involves inspecting the dual pane sunroof for a potential creak, click or rattle and if necessary, replacing the dual pane sunroof frame assembly. The customer may experience a creak, click or rattle from the dual pane sunroof. |
| 08-017-13 | 2018-05-14. Service bulletin. EQUIPMENT:ELECTRICAL:ANTI-THEFT DEVICES. Flash: Vehicle Theft Alarm Intermittently Sounds This bulletin involves reprogramming the Intrusion module with new software and adding double sided tape to secure the module. The customer may experience the theft alarm siren turning on for no reason.This could be caused by the overhead console not retaining the intrusion module in place as well as it should. With the module not properly secured and with temperature changes, the wiring stiffens and relaxes moving the module. This set?s off the alarm. Reprogramming the module is to improve sensor stability that makes it less sensitive to movement. Adding tape to the module prevents movement. |
| 08-065-12 | 2018-05-14. Service bulletin. EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM). RHR Navigation Map Enhancements This bulletin involves updating the RHR radios navigation map database software. Customers may experience a condition were new roads and new point of interests are not accurately shown on their navigation system.Updating the navigation software will help address most of the map inaccurate results. |
| 08-057-12 REV. A | 2018-05-14. Service bulletin. EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. RBZ Or RHB Radio Software Enhancements This bulletin involves upgrading the software on the RBZ or RHB Radio. The customer may experience one or more of the following conditions. Digital photos loaded onto the hard drive intermittently get lost (RBZ & RHB). CD/DVD will not play (RHB only). Navigation accept screen will not clear (RHB only). Navigation shows ?acquiring signal? for an extended period of time (RHB only). New navigation graphics (RHB only). |
| 17-004-13 | 2018-05-14. Service bulletin. SUSPENSION:REAR:SPRINGS:AIR SUSPENSION SYSTEM; EQUIPMENT. Cleaning Of Rear Air Suspension At Every Engine Oil Change This bulletin involves cleaning the left and right side rear air spring bellows and piston area at the lower control arm pocket in the rear of the vehicle. Rear suspension air springs may become damaged due to abrasion from road debris or the air spring can become punctured due to ice/snow build-up at bottom of piston at lower control arm. |
| 08-011-13 | 2018-05-14. Service bulletin. VISIBILITY:REARVIEW MIRRORS/DEVICES; ELECTRICAL SYSTEM:SOFTWARE. Flash: Power Folding Mirrors Unfold While Cranking This bulletin involves flash reprogramming the Left and Right Front Door Modules (DMFL/DMFR) with new software. The power folding mirrors may unfold while cranking the engine. |
| 23-022-12 REV. A | 2018-05-14. Service bulletin. STRUCTURE:BODY:HOOD:HINGE AND ATTACHMENTS. Knocking Sound From Instrument Panel Area Near The A-Pillar This bulletin involves adjusting the driver side hood hinge and if necessary replacing the hinge pivot bolt. The customer may experience a knocking sound from the instrument panel area near the A-pillar. |
| 08-053-12 | 2018-05-14. Service bulletin. EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM); EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; ELECTRICAL SYSTEM:SOFTWARE. Flash: RHR, RHW Or RHP Radio Software Enhancements This bulletin involves upgrading the software on the RHR, RHW or RHP Radio. The customer may experience one or more of the following conditions. Erratic alternate frequency switching (International only). Bluetooth phone muting during European traffic announcement (International only). Lost channel presets, home addresses, address book entries & Travel Link favorites. Not able to change default country and state then route. Unable to load .jpeg files onto hard drive to display on touch screen. Vehicle with Start/Stop feature, the screen will go black when the engine turns off at a stop. (International only). Incomplete Travel Link temperature displayed when the temperature is over 100F. Example, if the temperature is 107F the screen will display 07. (Domestic U.S. only). Cancel key inoperative after pressing the international button. iPhone4 dial not possible after second call. Missing Travel Link buttons from SAT menu (Domestic U.S. only). Devices button disabled in VES menu. Unable to route to a recent route after a map update. Remove Travel Link disclaimer popup (Domestic U.S. only). Duplicate phone numbers in popup after pressing the international button. During active call and on hold, DIAL button should be displayed (not ?TONE? button). International button not visible. Point of interest (POI) Search enhancements. When video in remote DVD player is stopped devices button wrongly labeled as DVD. Access Travel Link immediately after radio no update when staying on TL screen. iPod, track selection enhancements. |
| 05057980A$ | 2018-03-13. Service bulletin. STEERING:COLUMN; STEERING. Steering Column If vehicle comes in for steering column replacement, verify column installed. Go to Info Column in Star Parts and open the flow chart to determine which column is installed. If column is Daimler, verify that a replacement Daimler column is in stock and use for replacement. If no Daimler column is in stock, replacement must use Presta column (which require a number of other components to be replaced). For more information and details on PN's, see W-Series Flowchart in Star Parts. Contact parts specifying for assistance regarding correct part numbers, for technical assistance contact Star. |
| 1UN79BD3A$ | 2018-03-13. Service bulletin. VISIBILITY:WINDSHIELD. Seat Shields For vehicles built prior to 5/2/2011:~ Replace old shield (1UN79TRMAA) with new shield (1XN97TRMAA) and bracket (68100737AA).~ Replace old shield (1UP58TRMAA) with new shield (1XN08TRMAA) and bracket (68100737AA).~ Replace old shield (1UQ14TRMAA) with new shield (1XN96TRMAA) and bracket (68100737AA).~ The new bracket (68100737AA) is only needed if the vehicle doesn't already have it (check PN on phyical part) |
| 05048043A$ | 2018-03-13. Service bulletin. ENGINE. PSU Exhaust Phaser 05048043AB If replacing the Exhaust Phaser for the following codes: P0340 Cam Missing/Camshaft Sensor Circuit and/or P0345 Cam Missing/Camshaft Sensor Circuit Engineering is requesting that all three Valve Timing components (Phaser, Actuator, OCV) be replaced.~ Please label the components of which bank they came from prior to parts return. ~ Phaser 05048043AB Actuator 05048045AB OCV 05048044AB Please call Joe Lovell at cell (734) 309-6467 with any questions If a response is not received within 15 mins , then proceed with diagnostics/repair. |
| 9002877 | 2018-02-21. Service bulletin. SUSPENSION:FRONT:HUB. 52124768A$ - Bearing Assy - Rear For any noise related issue, before replacing this part please review and follow the updated "Hub & Bearing Noise Diagnostic Procedure", found in STAR News #75 and in Service Manual. See DealerCONNECT>TechCONNECT>Service Info>Rear Susp>Hub and Bearing>Diagnosis and Testing>Diagnosis and Testing - Hub and Bearing - Noise. |
| 9002519 | 2018-02-21. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. 82212076, 82203694 - Fabric Cleaner This "fabric cleaner" is not intended for sale in California, the otc states (Connecticut, Delaware, Massachusetts, Maine, New Hampshire, New Jersey, New York, Pennsylvania, Virginia, and Washington dc), and some ladco states (Illinois, Michigan, and Ohio). Mopar offers an alternative product (82213192) which is a water based product approved for sale in the aforementioned states.~ ~ Please inform the customer & your prep dept that spraying excessive amounts of the fabric protector on load floors will result in the breaking down of the adhesive (glue) that is used to create the bond between the fabric (carpet) and the load floor. This will apply to any vehicles equipped with rear load floors such as WK, WD, PM, MK, KA, KK. The carpet will appear to be loose, wrinkly, or bunch up~ |
| 08-021-13 | 2018-02-21. Service bulletin. ELECTRICAL SYSTEM. Flash: Hands Free Module Customer Satisfaction Enhancements This Bulletin involves performing a USB service flash of the Hands Free Module (HFM). The customer satisfaction enhancements are included with this software release:After the HFM has been updated it will receive these enhancements. Reduced ?Device Reading? wait time after connecting a device to the remote USB port. Call / Dial separation improves upon names being recognized as phone numbers. Improved sound quality during Bluetooth streaming. Increased iPod and iPhone compatibility. SMS messaging support via MAP protocol (not all phones support the MAP protocol). Added ?None of These? and ?Correction? to the phone book prompt menu for better handling of similar names. Previous button will return the song currently being played to the beginning of the track. AirPlay feature ?Dock Connector? no longer needs to be manually selected on Apple devices. This will resolve the ?No Audio? condition when the device is connected to the remote USB port and dock connector is not selected.USB mode resume will no longer 'resume' after ignition OFF |
The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.