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Service bulletin 08-027-14

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10136988
Published by NHTSA2018-05-21
Manufacturer's number08-027-14
Manufacturer's date2014-03-05
NHTSA componentEQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

NHTSA's summary

RHR Radio Software Enhancements This bulletin involves upgrading the software on the RHR radio. The customer may experience one or more of the following conditions. Enhancements to the loss of preset condition. Lost channel presets, home addresses, address book entries & Travel Link favorites. Not able to change default country and state then route. Unable to load .jpeg files onto hard drive to display on touch screen. Incomplete Travel Link temperature displayed when the temperature is over 100F. Example, if the temperature is 107F the screen will display 07. (Domestic U.S. only). iPhone4 dial not possible after second call. Missing Travel Link buttons from SAT menu (Domestic U.S. only). Devices button disabled in VES menu. Unable to route to a recent route after a map update. Remove Travel Link disclaimer popup (Domestic U.S. only). During active call and on hold, DIAL button should be displayed (not ?TONE? button). International button not visible. Point of interest (POI) Search enhancements. When video in remote DVD player is stopped devices button wrongly labeled as DVD. Access Travel Link immediately after radio no update when staying on TL screen. iPod, track selection enhancements.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Equipment and accessories

Vehicles listed
CHRYSLER 2002011, 2012, 2013
DODGE CALIBER2011, 2012
DODGE CHALLENGER2011, 2012, 2013
DODGE DURANGO2011, 2012, 2013
DODGE GRAND CARAVAN2011, 2012, 2013
DODGE NITRO2011
DODGE RAM 15002011, 2012 (the catalog's model; the bulletin names a series or trim of it)
DODGE RAM 25002011, 2012 (the catalog's model; the bulletin names a series or trim of it)
DODGE RAM 35002011, 2012 (the catalog's model; the bulletin names a series or trim of it)
JEEP COMPASS2011, 2012
JEEP GRAND CHEROKEE2011, 2012, 2013
JEEP LIBERTY2011, 2012
JEEP WRANGLER2011, 2012, 2013

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
25V8760002025-12-17. EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:
17V8240002017-12-21. EQUIPMENT
12V5600002012-12-04. EQUIPMENT:OTHER:LABELS; SEATS
12V1920002012-05-02. EQUIPMENT:OTHER:LABELS
12V1910002012-05-02. EQUIPMENT
10V4740002010-10-07. EQUIPMENT:OTHER:LABELS

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
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08110142023-01-17. Service bulletin. Flash: Unresponsive Remote Entry Transmitter Integrated Key Frequency Operated Button (FOB) This bulletin involves updating the Passive Entry Module (PEM) with new software. Customers may experience an unresponsive remote entry transmitter integrated key FOB.