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Service bulletins for the 2016 Jaguar XJ

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

444 on file from NHTSA, as of 2026-10-19.

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Only bulletins with component: Software are shown. Show all

Bulletins, newest first
K437NAS52017-10-04. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE. SITUATION: Jaguar Land Rover have developed the latest software upgrade in response to customer feedback on the performance of the InControl® Touch Pro? system. Some customers may have experienced infotainment issues and this software upgrade is designed to enhance the robustness of the following features and functions: ? Satellite Digital Audio Radio Service (SDARS) lock up, audio loss, channel artwork not displayed ? Infotainment Master Controller (IMC) resets, blank screens, and poor system performance ? CD ripping/playback issues ? Media Player crash, library track select fails, USB Source reliability ? Phone and Bluetooth? - connection and contacts download issues ? Climate control fan symbol not visible when increasing/decreasing fan speed ? The heated seat temperature indication is misaligned to the vehicle image on the Touchscreen ? Unable to access the seat massage auto function on the Touchscreen ? The activation of the massage seats is reversed (the left seat massage program icon operates the right seat and the right seat massage program icon operates the left seat) ? 'Camera System Not Available, Consult Your Dealer' message displayed on the Instrument Cluster (IC) upon vehicle set up.
6-339NAS22017-08-10. Service bulletin. EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; EQUIPMENT:ELECTRICAL; ELECTRICAL SYSTEM:SOFTWARE. DESCRIPTION OF ISSUE: Jaguar Land Rover have developed the latest software upgrade in response to customer feedback on the performance of the InControl© Touch Pro? system. Some customers may have experienced infotainment issues and this software upgrade is designed to enhance the robustness of the following features and functions: - Satellite Digital Audio Radio Service (SDARS) lock up, audio loss - Infotainment Master Controller (IMC) resets, blank screens, and poor system performance - CD ripping/playback issues - Camera stability issues when reverse selected and - Media Player crash, library track select fails, USB source reliability - Phone and Bluetooth? - connection and contacts download issues
K437NAS22017-08-10. Service bulletin. EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; EQUIPMENT:ELECTRICAL; ELECTRICAL SYSTEM:SOFTWARE. Situation: Jaguar Land Rover have developed the latest software upgrade in response to customer feedback on the performance of the InControl® Touch Pro? system. Some customers may have experienced infotainment issues and this software upgrade is designed to enhance the robustness of the following features and functions: ? Satellite Digital Audio Radio Service (SDARS) lock up, audio loss ? Infotainment Master Controller (IMC) resets, blank Screens, and poor system performance ? CD ripping/playback issues ? Camera stability issues when reverse selected ? Media Player crash, library track select fails, USB Source reliability ? Phone and Bluetooth? - connection and contacts download issues
JTB00496NAS22017-04-19. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; SEATS; ELECTRICAL SYSTEM:SOFTWARE. SITUATION: ONE OR MORE OF THE FOLLOWING INCONTROL® TOUCH PRO™ FEATURES MAY NOT OPERATE AS EXPECTED: • DELAYED INCONTROL® TOUCH PRO™ SYSTEM START-UP • BLANK TOUCH SCREEN AND/OR REAR SEAT ENTERTAINMENT (RSE) SCREENS (IF FITTED) • LIVE APPLICATIONS NOT OPERATING • ALL CLOCKS DISPLAY ONE HOUR AHEAD OF THE CORRECT TIME • NAVIGATION ROUTE IS LOST WHEN THE VEHICLE IS SHUTDOWN • A LICENSE EXPIRED MESSAGE DISPLAYED (VEHICLES NOT EQUIPPED WITH CONNECTED SERVICES ONLY) • PARKING AID SYSTEM VOLUME CANNOT BE ADJUSTED • SATELLITE DIGITAL AUDIO RADIO SERVICE (SDARS) MAY HAVE NO AUDIO ON START-UP
JTB00496NAS12017-04-19. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. SITUATION: ONE OR MORE OF THE FOLLOWING INCONTROL® TOUCH PRO™ FEATURES MAY NOT OPERATE AS EXPECTED: • DELAYED INCONTROL® TOUCH PRO™ SYSTEM START-UP • BLANK TOUCH SCREEN AND/OR REAR SEAT ENTERTAINMENT (RSE) SCREENS (IF FITTED) • LIVE APPLICATIONS NOT OPERATING • ALL CLOCKS DISPLAY ONE HOUR AHEAD OF THE CORRECT TIME • NAVIGATION ROUTE IS LOST WHEN THE VEHICLE IS SHUTDOWN • A LICENSE EXPIRED MESSAGE DISPLAYED (VEHICLES NOT EQUIPPED WITH CONNECTED SERVICES ONLY) • PARKING AID SYSTEM VOLUME CANNOT BE ADJUSTED • SATELLITE DIGITAL AUDIO RADIO SERVICE (SDARS) MAY HAVE NO AUDIO ON START-UP
SSM728232017-04-19. Service bulletin. EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM. ISSUE: CUSTOMER MAY EXPERIENCE MORE THAN ONE OF THE FOLLOWING ISSUE IN THE OPERATION OF THEIR CD: CD WON’T EJECT, INCORRECT ORDER OF RIPPED CD TRACKS, INTERMITTENT RIPPING ISSUES, TRACK SKIPPING, NO DISK SHOWN WHILE ATTEMPTING TO EJECT, CAN’T READ CD
SSM728112017-04-19. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM:SOFTWARE. ISSUE: THE TOUCH SCREEN IS INOPERATIVE WITH A POP-UP MESSAGE ‘INPUT THE PIN CODE”. IT WILL ALSO NOT BE POSSIBLE TO OPEN THE LUGGAGE/TAILGATE AND THE GLOVE BOX.
SSM725572017-04-07. Service bulletin. COMMUNICATION; ELECTRICAL SYSTEM:SOFTWARE. "WHEN FITTING A NEW REMOTE FUNCTION ACTUATOR (RFA) (REFERRED TO AS THE KEYLESS VEHICLE MODULE - KVM ON SDD) WITH A MODULE PART NUMBER OF: FK72-19H440 - AE FK72-19H440 - BE FK72-19H440 - AF FK72-19H440 - BF SDD CANNOT COMMUNICATE WITH THE RFA. THIS WILL BE DISPLAYED AS A RED X FOR THE RFA IN THE SDD VEHICLE SPECIFICATION SCREEN. CAUSE: THE NEW RFA MODULE SUPPLIED IS MANUFACTURED WITH PRE-FLASHED SOFTWARE FOR ‘DUAL CAN’ VEHICLES. THESE VEHICLES ARE ‘MULTICAN’ AND NOT ‘DUAL CAN’ AND WILL NOT COMMUNICATE WITH SDD FOR PROGRAMMING OR UPDATE WITHOUT COMPLETING THE ACTION INSTRUCTIONS DETAILED BELOW."
SSM725552017-04-07. Service bulletin. EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM); ELECTRICAL SYSTEM:SOFTWARE. "ISSUE: DURING THE PRE-DELIVERY INSPECTION, THE APPLICATION ‘INCONTROL TOUCH PRO NAVIGATION MAP UPDATE’ IS REQUIRED TO BE COMPLETED USING SYMPTOM DRIVEN DIAGNOSTICS (SDD). WHEN THE APPLICATION IS LAUNCHED, THE USER IS PRESENTED WITH AN ON SCREEN MESSAGE INSTRUCTING THEM TO VISIT A WEBSITE TO DOWNLOAD MAP SOFTWARE. THE WEBSITE DISPLAYED ON SDD IS INCORRECT. ‘WWW.NAVIGATION.COM/JAGUAR’ = INCORRECT WEBSITE ACTION: PLEASE REVIEW THE RELEVANT SERVICE BULLETINS FOR INCONTROL TOUCH PRO MAP INSTALLATION INSTRUCTIONS AND LINKS TO HERE ONLINE DEALER ORDER CENTER (DOC). : USA : 6-285USA (JBN/PRODUCT SUPPORT/• WORKSHOP ADMIN.) • CAN : JLRCS-1511.02 FULL DETAILS OF THE INCONTROL TOUCH PRO MAP INSTALLATION ARE AVAILABLE IN TOPIX WORKSHOP MANUAL 101-01:PRE-DELIVERY INSPECTION MANUAL. THE APPLICATION WILL BE AMENDED TO DISPLAY THE CORRECT WEBSITES THIS SSM WILL BE UPDATED WHEN THE SDD SOFTWARE LEVEL AND RELEASE DATE ARE KNOWN."
SSM725032017-04-07. Service bulletin. ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE. "ISSUED DEC 2015. ISSUE THE TELEMATICS MODULE (TCU) CANNOT BE ACTIVATED AT PDI. CAUSE IF A VEHICLE HAS BOTH A TCU AND WI-FI, AND IF WI-FI IS TURNED ON, THE PDI PROCESS WILL ATTEMPT TO USE THE PERSONAL SIMS CARD (PSIM) FOR CONNECTIVITY TO BACKEND SERVICES. THIS WILL AFFECT ACTIVATION."
SSM725912017-04-07. Service bulletin. ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM). "ISSUE. GPS ANTENNA IS BEING REPLACED AND IS NO FAULT FOUND WHEN TESTED BY SUPPLIER GEN2.1 SYSTEMS FITTED TO XJ AND XF CURRENT CAR POSITION INDICATOR WILL NOT LOCK ONTO CORRECT LOCATION ON MAP. NAVIGATION WILL DISPLAY 'GPS' ICON WHEN IN NAVIGATION SPLIT SCREEN. THIS INDICATES GPS NOT AVAILABLE."
SSM725832017-04-07. Service bulletin. EQUIPMENT:ELECTRICAL; ELECTRICAL SYSTEM:SOFTWARE. "ISSUE DURING THE PDI PROCESS, AFTER THE VIN NUMBER HAS BEEN ENTERED ON THE ""HERE"" WEBSITE FOR NAVIGATION MAP INSTALLATION A MESSAGE APPEARS IN RED IN THE ""ADD VEHICLE"" SECTION AND SAYS ""THE ENTERED VIN CANNOT BE FOUND IN THE DATABASE. ENSURE THE ENTERED VIN IS CORRECT AND THE VEHICLE IS ELIGIBLE FOR MAP ACTIVATION AND DOWNLOAD. CAUSE IT DATABASE ISSUE"
JTB00460NAS12017-04-07. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM:SOFTWARE. "SITUATION: THE VEHICLE MAY LOCK WITH BOTH KEYS IN THE VEHICLE WHEN OPERATING THE EXTERIOR HANDLE. CAUSE: THIS MAY BE CAUSED BY A SOFTWARE ISSUE WITH THE REMOTE FUNCTION ACTUATOR (RFA)."
SSM726572017-04-06. Service bulletin. ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE. INCONTROL TOUCH PRO MAP DOWNLOAD TO INFOTAINMENT MASTER CONTROLLER WILL NOT COMPLETE PROCESS
SSM726482017-04-06. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL. INCONTROL TOUCH PRO SOFTWARE NOT PROPERLY LOADED.
SSM726422017-04-06. Service bulletin. TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS; ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL. TPMS SYSTEM MIS DIAGNOSED
SSM726252017-04-06. Service bulletin. EQUIPMENT:ELECTRICAL; ELECTRICAL SYSTEM:SOFTWARE. SIM CARD MAY BE LOST OR DAMAGED
SSM726132017-04-06. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE. SOFTWARE LEVEL CHECK FOR INCONTROL TOUCH PRO
JTB00471NAS12017-04-06. Service bulletin. ENGINE; ELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM). "SITUATION: THE ENGINE MALFUNCTION INDICATOR LAMP (MIL) MAY BE ILLUMINATED, DIAGNOSTIC TROUBLE CODE (DTC) P068A-00 STORED IN THE POWERTRAIN CONTROL MODULE (PCM), AND DTC INDEX ACTIONS ARE UNABLE TO RESOLVE THE CONCERN. CAUSE: THIS MAY BE DUE TO A PCM SOFTWARE ERROR CAUSING A CPU RESPONSE TIME ERROR DURING THE VEHICLE SHUTDOWN PROCEDURE."
6-291NAS2017-04-06. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE. "IT HAS COME TO OUR ATTENTION FROM DATA COLLECTED DURING PRE-DELIVERY INSPECTION (PDI) THAT THE SOFTWARE IN THE INCONTROL® TOUCH PRO™ SYSTEM ON 2016 MODEL YEAR XJ (X351) VEHICLES MAY NOT BE LOADED PROPERLY ON A NUMBER OF VEHICLES."
SSM727702017-04-06. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT ADAPTIVE/MOBILITY. "ISSUE CUSTOMERS HAVE COMPLAINED THAT THE VOICE RECOGNITION DOES NOT RECOGNISE THEIR COMMAND USING THE “SAY WHAT THEY SEE/SAY A COMMAND” FUNCTION. ACCENTS AND REGIONAL DIALECTS ARE NOT BEING RECOGNISED."
SSM725572017-04-06. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE; COMMUNICATION: VEHICLE TO INFRASTRUCTURE; COMMUNICATION. "WHEN FITTING A NEW REMOTE FUNCTION ACTUATOR (RFA) (REFERRED TO AS THE KEYLESS VEHICLE MODULE KVM ON SDD) WITH A MODULE PART NUMBER OF: FK7219H440 AE FK7219H440 BE FK7219H440 AF FK7219H440 BF SDD CANNOT COMMUNICATE WITH THE RFA. THIS WILL BE DISPLAYED AS A RED 'X' FOR THE RFA IN THE SDD VEHICLE SPECIFICATION SCREEN."
SSM723902017-03-31. Service bulletin. STRUCTURE:BODY:DOOR; ELECTRICAL SYSTEM:SOFTWARE. "ISSUE IT HAS BEEN HIGHLIGHTED THAT IT IS POSSIBLE TO LOCK THE VEHICLE WITH BOTH KEYS INSIDE. KEYS ARE HELD TOGETHER BY CABLE TIES WHEN DELIVERED TO THE RETAILER. CAUSE SOFTWARE ERROR."
JTB00496NAS32017-03-16. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM); ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. SITUATION: IN RESPONSE TO CUSTOMER FEEDBACK ON THE PERFORMANCE OF THE INCONTROL® TOUCH PRO™ SYSTEM, JAGUAR LAND ROVER HAS DEVELOPED A SOFTWARE UPGRADE. SOME CUSTOMERS MAY HAVE EXPERIENCED INFOTAINMENT POOR PERFORMANCE/RELIABILITY AND THIS SOFTWARE UPGRADE IS DESIGNED TO ENHANCE THE ROBUSTNESS OF THE FOLLOWING FEATURES AND FUNCTIONS: • SATELLITE DIGITAL AUDIO RADIO SERVICE (SDARS) LOCK UP, AUDIO LOSS; • INFOTAINMENT MASTER CONTROLLER (IMC) RESETS, BLANK SCREENS, AND POOR SYSTEM PERFORMANCE; • CD RIPPING/PLAYBACK ISSUES; • CAMERA: FROZEN CAMERA IMAGE ON SCREEN WHEN REVERSE SELECTED AND CAMERA STABILITY ISSUES; • MEDIA PLAYER CRASH, LIBRARY TRACK SELECT FAILS, USB SOURCE RELIABILITY; AND/OR • PHONE AND BLUETOOTH - CONNECTION AND CONTACTS DOWNLOAD ISSUES.
SSM728752017-03-13. Service bulletin. LATCHES/LOCKS/LINKAGES; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; ELECTRICAL SYSTEM:SOFTWARE. ISSUE: HOMELINK UNIVERSAL TRANSMITTER NOT WORKING

The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.