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Service bulletin SSM72811

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10097589
Published by NHTSA2017-04-19
Manufacturer's numberSSM72811
Manufacturer's date2016-06-15
NHTSA componentEQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM:SOFTWARE

NHTSA's summary

ISSUE: THE TOUCH SCREEN IS INOPERATIVE WITH A POP-UP MESSAGE ‘INPUT THE PIN CODE”. IT WILL ALSO NOT BE POSSIBLE TO OPEN THE LUGGAGE/TAILGATE AND THE GLOVE BOX.

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Electrical system, Equipment and accessories, Software

Vehicles listed
JAGUAR F-PACE2017
JAGUAR XE2017
JAGUAR XF2016, 2017
JAGUAR XJ2016, 2017

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
18V0520002018-01-12. ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
DVD139012023-02-06. Service bulletin. SDD Updates
DVD137072023-02-06. Service bulletin. DVD software update
DVD136042023-02-06. Service bulletin. Software update 04
DVD136-12023-02-06. Service bulletin. the DVD software update
SSM700582022-12-12. Service bulletin. Diagnostic Software Hardware
SSM69558-22022-12-12. Service bulletin. Navigation errors or freezing on the `Initalization` screen
SSM69518-22022-12-12. Service bulletin. Unable to save navigation co-ordinates
SSM758562022-10-07. Service bulletin. UNABLE TO COMPLETE PDI DUE TO TELEMATICS INCONTROL ACTIVATION FAILING
SSM758042022-10-07. Service bulletin. NO COMMUNICATION WITH IMPA VIA TOPIX CLOUD
DVD140-002022-07-25. Service bulletin. Software Update.