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Service bulletins for the 2013 Cadillac SRX

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

2008 on file from NHTSA, as of 2026-10-19.

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Only bulletins with component: Equipment and accessories are shown. Show all

Bulletins, newest first
PIT53672017-08-15. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM). This Preliminary Information communication provides information to the technician about vehicles that may have a blank displays, flashing displays, "Error or Update failed Messages", navigation map not loading, Bluetooth or USB concerns. Technician should inspect the USB/SD card port for a SD card or a device plug into any of the USB ports.
PIC3278F2017-08-15. Service bulletin. EQUIPMENT:ELECTRICAL. This Preliminary Information communication provides information to the technician the steps needed to diagnose and repair the vehicles that may have unwanted or phantom phone calls. Technician will need to determine what type of call the customer is having that is unwanted. The vehicle may receive an incoming call just like any other phone. Typically the customer will hear the phone ringing in the vehicle. This scenario also includes incoming Bluetooth calls. One type of unwanted call can be made if the key pad is faulty the OnStar system will try to make a blue button call for shorted voltage in the circuits. The OnStar module could have an internal fault and produce a "Phone Unavailable" audio message also it may have a Diagnostic Trouble Code U1500 or B1000. Refer to diagnostics for the Diagnostic Trouble Code making sure to follow any applicable Bulletins or Preliminary Information sheets. A "Ready" or "OnStar ready" audio message heard while driving. In some cases it has been found that the customer is inadvertently pressing the ?push to talk? button on the steering wheel controls. On rare occasions, other issues in the steering column or Steering Wheel Control system may induce this concern.
PIC4310K2017-08-15. Service bulletin. EQUIPMENT:ELECTRICAL; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM). This Preliminary Information communication provides information to the technician about vehicle that may have an OnStar system that has progression tones when pressing the blue or red button. Technician will need to call General Motors Technical Assistance Center with the scan tool data from the OnStar system.
14-00-89-003A2017-08-15. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY. This information for Warranty administration - Changes the Service Policy and Procedures Section 1.6.2.11 and now is refered to Article 3.2.9 of the 1st addition manual for details of Technician Identification and Accounting of Labor Time
07-08-49-020I2017-08-15. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY. This informational bulletin provides a quick guide to updating which model vehicle after replacing the IPC.
04-00-89-015H2017-08-15. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY. This warranty administration bulletin provide policy information of the JOB CARD, for a repair on vehicles and what is acceptable - customer authorization; Service manager approvals and transaction authorization; Details of concern, cause and correction; Labor Time; Technician ID and acoutablity of labor time; Proper documentation and retension of warranty parts; Accurate sublet charges and receipts; Add on concerns after the Job Card has been written.
08-08-44-015E2017-08-15. Service bulletin. EQUIPMENT:ELECTRICAL; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. This informational bulletin provides information on Inappropriate Warranty Claims Submitted for Damaged Radios and IPCs
04-00-89-015I2017-08-15. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. This warranty administration bulletin provide policy information of the JOB CARD, for a repair on vehicles and what is acceptable - customer authorization; Service manager approvals and transaction authorization; Details of concern, cause and correction; Labor Time; Technician ID and acoutablity of labor time; Proper documentation and retension of warranty parts; Accurate sublet charges and receipts; Add on concerns after the Job Card has been written.
06-00-89-026M2017-08-15. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. This warranty bulletin provides labor operation numbers for customer concerns that can't be duplicated.
13-00-89-004J2017-08-15. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. This informational bulletin helps the technician quick reference repairs to bulletins as opposed to replacing parts that may be un necessary.
11-00-89-005H2017-08-15. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. This warranty bulletin clarifies the use of dealer empowerment to satisfy the customer.
G-1614792017-08-15. Service bulletin. EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. 12265A - Service Update (revised warranty information). replace the radio control assembly on certain 2013 model year Cadillac ATS, SRX, and XTS vehicles. The radio volume increases to maximum level without input and the radio cannot be turned off. This condition may or may not occur on subsequent ignition cycles. Also, the heated and/or ventilated seat operation may turn on without input, and/or the outside buttons on the radio control assembly may not work. Dealers are to replace the radio control assembly.
G-1589652017-08-15. Service bulletin. SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. 12265 - Service Update. Replace the radio control assembly. The radio volume increases to maximum level without input and the radio cannot be turned off. This condition may or may not occur on subsequent ignition cycles. Also, the heated and/or ventilated seat operation may turn on without input, and/or the outside buttons on the radio control assembly may not work.
G-1578932017-08-15. Service bulletin. EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER. 13003A - Service Update (revised instructions ). The radio volume increases to maximum level without input and the radio cannot be turned off. This condition may or may not occur on subsequent ignition cycles. Also, the heated and/or ventilated seat operation may turn on without input, and/or the outside buttons on the radio control assembly may not work. Dealers are to run a diagnostic procedure to verify the integrity of the indium tin oxide (ITO) sensing of the radio control assembly. If the diagnostic procedure determines a concern with the ITO sensing, dealers are to replace the radio control assembly.
PIC6086D2017-08-15. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY; VISIBILITY. This Preliminary Information communication provides the technician with steps to resolve the issue of an oily substance that may be found on the inside windshield surface, and appears to be leaking from the rear view mirror area. Technician will remove the moisture sensor and clean the glass and mounting bracket with alcohol wipe. If the gel separates from the sensor the sensor will need to be replaced.
PIC5611E2017-08-15. Service bulletin. EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; BACK OVER PREVENTION: CAMERA SYSTEM. This Preliminary Information communication provides information to the technician about the rear view camera options on the vehicles equipped with rear view camera. The rear view camera brightness can be adjusted on some models while the transmission is in reverse and using the Menu or Select button. To turn off or on the guidelines in the rear view camera, use the radio display Config icon then Display, then the guidelines option.
PI0281F2017-08-15. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY. This preliminary informational bulletin provides information to dealership personnel which may be helpful when addressing underbody component corrosion with customers.
16-NA-3552017-08-15. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY. this informational bulletin provides Information on Using MyBuick, MyCadillac, MyChevrolet, and MyGMC Phone Applications to Control GM Accessory Remote Start Kits.
11-00-89-005K2017-08-15. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. This warranty administration bulletin provides information on Dealer Empowerment Labor Operations and Customer Enthusiasm.
10-08-110-001F2017-08-15. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. This informational bulletin provides information on proper use of floor mats.
PIT5344E2017-08-15. Service bulletin. EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; ELECTRICAL SYSTEM. This Preliminary Information communication advises the technician how to diagnose vehicles with the CD player inoperative. If this concern is encountered, cycle the CD player fuse and re-evaluate the concern. If the concern is no longer present, replace the CD player. When the CD player is still found to be inoperative after cycling the fuse follow Service Information diagnostics.
PIT5268A2017-08-15. Service bulletin. EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. This Preliminary Information communication advises the technician that some vehicles may have a radio display that is covered when the radio station favorites list is maximized. This is a normal operating characteristic and no repair attempt should be made. The hidden screen functions will operate again after the user minimizes the favorites list by dragging it to the bottom of the display.
PIC61812017-08-15. Service bulletin. EQUIPMENT:ELECTRICAL. This Preliminary Information communication advises the technician after the OnStar Canada upgrade the OnStar Vehicle Diagnostic Email report is inoperative. Please communicate to the customer that we apologize for this inconvenience and that General Motors is working on a solution for this concern.
11-00-89-005C2017-08-15. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY. This warranty administration bulletin provides information on the Clarification of Use for Dealer Empowerment Labor Operations and Customer Enthusiasm
10-00-89-017X2017-08-15. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY. This informational bulletin provides a list off all the issues revolving around new vehicles for a one stop place to find growing concerns around them.

The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.