Service bulletin SSM 51449
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10233738 |
| Published by NHTSA | 2023-04-05 |
| Manufacturer's number | SSM 51449 |
| Manufacturer's date | 2023-03-15 |
| NHTSA component | EQUIPMENT:ELECTRICAL |
NHTSA's summary
Some 2020-2023 Ford and Lincoln SYNC3 equipped vehicles may experience an inaccurate notification in the FordPass®/LincolnWay® app indicating Vehicle Has Entered Deep Sleep Mode. Vehicle Has Entered Deep Sleep Mode message is expected if the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SoC) drops below 50%. If the vehicle is going into deep sleep outside these conditions, this may be due to the telematics control unit (TCU) software. To correct this condition, follow the Service Procedure to update the TCU to the latest software. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Equipment and accessories
| FORD BRONCO SPORT | 2021 |
|---|---|
| FORD ECOSPORT | 2020, 2021, 2022 |
| FORD EDGE | 2020 |
| FORD ESCAPE | 2020, 2021, 2022 |
| FORD EXPEDITION | 2020, 2021 |
| FORD EXPLORER | 2020, 2021, 2022, 2023 |
| FORD F-250 SD | 2020, 2021, 2022 (the catalog's model; the bulletin names a series or trim of it) |
| FORD F-350 SD | 2020, 2021, 2022 (the catalog's model; the bulletin names a series or trim of it) |
| FORD F-450 SD | 2020, 2021, 2022 (the catalog's model; the bulletin names a series or trim of it) |
| FORD F-550 SD | 2020, 2021, 2022 (the catalog's model; the bulletin names a series or trim of it) |
| FORD FUSION | 2020 |
| FORD FUSION ENERGI | 2020 (the catalog's model; the bulletin names a series or trim of it) |
| FORD FUSION HYBRID | 2020 (the catalog's model; the bulletin names a series or trim of it) |
| FORD MAVERICK | 2022, 2023 |
| FORD MUSTANG | 2020, 2021, 2022 |
| FORD RANGER | 2020, 2021, 2022, 2023 |
| FORD TRANSIT | 2020, 2021, 2022 |
| FORD TRANSIT CONNECT | 2020, 2021, 2022, 2023 |
| LINCOLN AVIATOR | 2020, 2021, 2022, 2023 |
| LINCOLN CORSAIR | 2020, 2021, 2022 |
| LINCOLN MKX | 2020 |
| LINCOLN MKZ | 2020 |
| LINCOLN MKZ HYBRID | 2020 (the catalog's model; the bulletin names a series or trim of it) |
| LINCOLN NAUTILUS | 2020 |
| LINCOLN NAVIGATOR | 2020, 2021 |
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| 25V876000 | 2025-12-17. EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR: |
|---|---|
| 25V685000 | 2025-10-10. EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER |
| 24V852000 | 2024-11-08. EQUIPMENT:OTHER:LABELS |
| 23V420000 | 2023-06-09. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL |
| 2023328 | 2023-06-05. Accessories |
| 23V379000 | 2023-05-26. EQUIPMENT:OTHER:LABELS |
| 22V384000 | 2022-05-27. EQUIPMENT:OTHER:LABELS |
| 2021770 | 2021-12-17. Accessories |
| 21V087000 | 2021-02-18. EQUIPMENT:OTHER:LABELS |
A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.
| SSM 52476 | 2024-05-03. Service bulletin. All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad. |
|---|---|
| 22M03 S1 | 2024-05-02. Service bulletin. Certain 2017-2020 Model Year Continental and Super Duty, 2018-2020 Navigator, 2020 Aviator, and 2020 Explorer Vehicles Replace Front and/or Side Cameras if Foggy |
| TSB 24-2106 | 2024-05-02. Service bulletin. Some 2022-2023 Mustang convertible vehicles may exhibit a convertible top that requires extra effort to latch. This may be due to the convertible top assembly that is out of specification. |
| SSM 52390 | 2024-04-04. Service bulletin. Some 2023-2024 Explorer vehicles built on or after 31-Jul-2023 (minor feature code J3KAJ which can be confirmed by double-clicking the VIN on PTS in the upper left corner) are no longer equipped with the 360 degree view camera or reverse brake assist features. Vehicles affected are equipped with only rear functioning cameras. The vehicle is not misbuilt. Do not submit a claim for this condition. Affected vehicles of this change can be verified by entering a vehicle identification number (VIN) on Professional Technician System (PTS) to check for a 360-degree camera credit on the window sticker. Diagnosis and repair for any parking aid concerns on these vehicles should follow Workshop Manual (WSM) Section 413-13B for Rear Parking Aid Camera System only. Do not use the 360 degree view camera or reverse brake assist diagnostics or repair procedures. |
| SSM 52373 | 2024-04-04. Service bulletin. Some 2020-2024 Aviator vehicles equipped with auto air refresh option (minor feature code G1DAG) may exhibit a buzzing/clicking/humming/ticking sound from the OHC and/or diagnostic trouble code (DTC) P24AE in the heating ventilation and air conditioning (HVAC) module. To confirm if a vehicle is built with a certain minor feature code, review the build information by double-clicking the vehicle identification number (VIN) in the upper left corner in the Professional Technician System (PTS). If diagnostics lead to the in-vehicle temperature and humidity sensor as the causal part, a new lower level part is available. It is not necessary to replace the OHC assembly if only the sensor is suspect. Use part number L1MZ-19F666-A to resolve the concern. |
| SSM 52351 | 2024-04-04. Service bulletin. Certain 2023-2024 Explorer vehicle trim levels built on or after 6-Feb-2023 are no longer equipped with the rear heating ventilation and air conditioning (HVAC) control panel on the rear of the center console. The following Explorer trim levels no longer include the rear HVAC control panel: Base, XLT 200A, XLT 202A without the Sport Appearance Package (sales code: 68M). Customers can adjust the rear climate control system via the front HVAC control panel. Installation of a rear HVAC control panel is not warrantable. |
| 23L05 | 2024-04-02. Service bulletin. Special Field Action 23L05 Certain 2022 - 2023 Model Year Bronco Sport, and Certain 2023 Model Year Maverick Vehicles Mobile Hot Spot Credit |
| 22N15 | 2024-04-02. Service bulletin. Customer Satisfaction Program 22N15 Certain 2020-2023 Model Year Bronco Sport, Escape, Corsair, E-Series, F-650/F-750, F-53 Motorhome Chassis, F-59 Commercial Stripped Chassis Vehicles Equipped with Smart Data Link Connector (SDLC) Gateway Module Reprogramming for Inspection and Maintenance (I/M) Testing Adding Not OTA Capable Owner letters. Other documents submitted 01/02/24 & Received OTA letters submitted on 02/01/24 |
| 22G07 S1 | 2024-04-02. Service bulletin. UPDATE Supplement Announcement - Certain 2020-2022 Model Year Police Interceptor Utility Vehicles Equipped with a Low Band Frequency Noise Suppression Kit - Electromagnetic Compatibility Upgrade Owner letter added. First part submitted 08/03/23 |
| SSM 52327 | 2024-03-20. Service bulletin. Some 2020-2022 Corsair vehicles equipped with a head-up display (HUD) may exhibit a blank HUD screen condition after programming the module. This may be due to the software level installed in the HUD module and does not affect the instrument panel cluster (IPC) display. To correct this condition, reprogram the HUD module using the latest software level of the Ford Diagnosis and Repair System (FDRS) scan tool. For claiming, use causal part 19G468 and applicable labor operation in Section 10 of the Service Labor Time Standards (SLTS) Manual. |