Service bulletin SSM 52390
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10252648 |
| Published by NHTSA | 2024-04-04 |
| Manufacturer's number | SSM 52390 |
| Manufacturer's date | 2024-03-26 |
| NHTSA component | EQUIPMENT; BACK OVER PREVENTION: SENSING SYSTEM: CAMERA |
NHTSA's summary
Some 2023-2024 Explorer vehicles built on or after 31-Jul-2023 (minor feature code J3KAJ which can be confirmed by double-clicking the VIN on PTS in the upper left corner) are no longer equipped with the 360 degree view camera or reverse brake assist features. Vehicles affected are equipped with only rear functioning cameras. The vehicle is not misbuilt. Do not submit a claim for this condition. Affected vehicles of this change can be verified by entering a vehicle identification number (VIN) on Professional Technician System (PTS) to check for a 360-degree camera credit on the window sticker. Diagnosis and repair for any parking aid concerns on these vehicles should follow Workshop Manual (WSM) Section 413-13B for Rear Parking Aid Camera System only. Do not use the 360 degree view camera or reverse brake assist diagnostics or repair procedures.
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Driver assistance, Equipment and accessories, Backup camera
| FORD EXPLORER | 2023, 2024 |
|---|
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| 26V123000 | 2026-03-03. BACK OVER PREVENTION:SOFTWARE |
|---|---|
| 25V442000 | 2025-06-27. BACK OVER PREVENTION:SOFTWARE |
| 25V159000 | 2025-03-14. BACK OVER PREVENTION:SOFTWARE |
| 23V686000 | 2023-10-13. BACK OVER PREVENTION:DISPLAY FUNCTION; ELECTRICAL SYSTEM:WIRING |
| 23V342000 | 2023-05-12. BACK OVER PREVENTION: SENSING SYSTEM: CAMERA |
| 23V022000 | 2023-01-23. BACK OVER PREVENTION: SENSING SYSTEM: CAMERA |
A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.
| 25N17 | 2026-03-27. Other. Advance Notice – Customer Satisfaction Program 25N17 Certain 2015-2025 Model Year Multiple Vehicle Lines Rear View Camera Replacement If Required After Dealer Evaluation |
|---|---|
| SSM 51935 | 2023-10-05. Service bulletin. Some 2022 Edge vehicles built on and after 16-Nov-2022, 2022 Explorer vehicles built on and after 20-Sep-2022, 2023 Edge vehicles built on and before 24-Mar-2023, and 2023 Explorer vehicles built on and before 06-Mar-2023 may exhibit a brief illumination of the malfunction indicator lamp (MIL) when the vehicle is shifted into park (P) with diagnostic trouble code (DTC) P0919 and/or P0929 stored in the gear shift module (GSM). This may be due to the GSM software. To correct this condition, update the software in the GSM using the latest software level of the Ford Diagnosis and Repair System (FDRS). |
| SSM 51886 | 2023-09-03. Service bulletin. Some 2023 Explorer vehicles built on or after 31-Jul-2023 are no longer equipped with the 360 degree view camera or reverse brake assist features. Vehicles affected will be equipped with only rear functioning cameras. The vehicle is not miss built. Do not submit a claim for this condition. Affected vehicles of this change can be verified by entering a vehicle identification number (VIN) on Professional Technician Society (PTS) to check for a 360-degree camera credit on the window sticker. Diagnosis and repair for any parking aid concerns on these vehicles should follow Workshop Manual (WSM) Section 413-13B for Rear Parking Aid Camera System only. Do not use the 360 degree view camera or reverse brake assist diagnostics or repair procedures. |