NHTSA recall 23V420000
A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.
| Published by | NHTSA (United States) |
|---|---|
| Campaign number | 23V420000 |
| Manufacturer's number | 23C20 |
| Manufacturer | Ford Motor Company |
| Reported | 2023-06-09 |
| Owners notified | 2023-07-21 |
| Component | EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL |
| Units potentially affected | 691133 |
| Part numbers | PL7J19F705AA, PL7J19F705BCA, PC3J19F705AA, PC3J19F705BCA, PL1J19F705AA, PL1J19F705BCA, NL7J19F705AA, NL7J9F705BCA, NL1J19F705AA, NL1J19F705BCA, NC3J19A321AA, NC3J19A321BCA, ML7J19A321AA, MC3J19A321AC, MC3J19A321AB, MC3J19A321AA, MC3J19A321DA, ML1J19A321AA, LL7J19A321AB, LL7J19A321AA, LC3J19A321AA, LC3J19A321DA, LL1J19A321AB, LL1J19A321AA, KL7J19A321AB, KL7J19A321AA, KC3J19A321AC, KC3J19A321AB, KC3J19A321AA, KL1J19A321AB, KL1J19A321AA, JL7J19A321AC, JL7J19A321AB, JL7J19A321AA, JL1J19A321AC, JL1J19A321AB, JL1J19A321AA |
| Report | Annual report 1, for 2025 quarter 3 to 2026 quarter 2 |
|---|---|
| Filed with NHTSA | 2026-07-20 |
| Vehicles in the campaign | 691133 |
| Reported remedied | 686143 (99%) |
| Reported unreachable | 0 |
| Reported removed | 4 |
These are the manufacturer's totals for the whole campaign at the end of 2026 quarter 2, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026-10-19.
What is wrong
Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
What can happen
Without instructions, the head restraints may be improperly adjusted, increasing the risk of injury in the event of a crash.
The remedy
Ford will mail the Owner's Manual addendums that describe how to adjust and remove the head restraints for the center seating positions, free of charge. Owner notification letters were mailed July 21, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C20.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
| 2018 FORD EXPEDITION | |
|---|---|
| 2019 FORD EXPEDITION | |
| 2020 FORD EXPEDITION | |
| 2021 FORD EXPEDITION | |
| 2022 FORD EXPEDITION | |
| 2023 FORD EXPEDITION | |
| 2019 FORD F-250 SD | Listed as a series or trim of this model. |
| 2020 FORD F-250 SD | Listed as a series or trim of this model. |
| 2021 FORD F-250 SD | Listed as a series or trim of this model. |
| 2022 FORD F-250 SD | Listed as a series or trim of this model. |
| 2023 FORD F-250 SD | Listed as a series or trim of this model. |
| 2019 FORD F-350 SD | Listed as a series or trim of this model. |
| 2020 FORD F-350 SD | Listed as a series or trim of this model. |
| 2021 FORD F-350 SD | Listed as a series or trim of this model. |
| 2022 FORD F-350 SD | Listed as a series or trim of this model. |
| 2023 FORD F-350 SD | Listed as a series or trim of this model. |
| 2019 FORD F-450 SD | Listed as a series or trim of this model. |
| 2020 FORD F-450 SD | Listed as a series or trim of this model. |
| 2021 FORD F-450 SD | Listed as a series or trim of this model. |
| 2022 FORD F-450 SD | Listed as a series or trim of this model. |
| 2023 FORD F-450 SD | Listed as a series or trim of this model. |
| 2019 FORD F-550 SD | Listed as a series or trim of this model. |
| 2020 FORD F-550 SD | Listed as a series or trim of this model. |
| 2021 FORD F-550 SD | Listed as a series or trim of this model. |
| 2022 FORD F-550 SD | Listed as a series or trim of this model. |
| 2023 FORD F-550 SD | Listed as a series or trim of this model. |
| 2018 LINCOLN NAVIGATOR | |
| 2019 LINCOLN NAVIGATOR | |
| 2020 LINCOLN NAVIGATOR | |
| 2021 LINCOLN NAVIGATOR | |
| 2022 LINCOLN NAVIGATOR | |
| 2023 LINCOLN NAVIGATOR |
A vehicle with no link is not in this site's catalog, which covers cars, multipurpose vehicles and trucks by model year. The campaign is from data as of 2026-10-19.
Bulletins for the same vehicles and component
| SSM 52476 | 2024-05-03. Service bulletin. All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad. |
|---|---|
| 22M03 S1 | 2024-05-02. Service bulletin. Certain 2017-2020 Model Year Continental and Super Duty, 2018-2020 Navigator, 2020 Aviator, and 2020 Explorer Vehicles Replace Front and/or Side Cameras if Foggy |
| OTAPU0327DSPAMPE | 2024-04-04. Service bulletin. Quality improvements include: -Fix the hiss or Pop noise from speakers. |
| OTAPU0107VIFXSD | 2024-04-04. Service bulletin. Quality Improvements include: - Fixing the headlamp staying ON issue during the BCM OTA update |
| OTAPU0721WINOTUS | 2024-04-04. Service bulletin. Quality Improvements include: - Fix for Window One touch operation |
| OTAPU102410CHAUE | 2024-04-04. Service bulletin. Quality Improvements include: - Fix the no audio out of random speakers issue. |
| TSB 24-2028 | 2024-04-03. Service bulletin. This article supersedes 23-2266 to update the vehicle model years affected to include 2024 model year. Some 2022-2024 Expedition/Navigator vehicles may exhibit a random BLIS warning with no vehicle or objects near the vehicle. This condition may be intermittent, more noticeable in wet conditions. Diagnostic trouble codes B13F3:97 in the side obstacle detection control module - left (SODL) and/or B13F4:97 in the side obstacle detection control module - right (SODR) and/or U0233 and U0232 in the image processing module A (IPMA) may also be present. This may be due to a mud/snow/ice build-up between the radar sensor and the rear bumper cover or damage or corrosion to the radar sensor, connector or harness. |
| 24L01 | 2024-04-02. Service bulletin. Special Field Action 24L01 Certain 2023 Model Year Super Duty F450 - F550 Vehicles Equipped with a 6.7L Diesel Engine - Certified Clean Idle Label Installation |
| 23B90 | 2024-04-02. Service bulletin. Customer Satisfaction Program 23B90 Certain 2023 Model Year Expedition Vehicles - Missing Rear Cargo Mat |
| SSM 52328 | 2024-03-20. Service bulletin. Some 2021-2024 Bronco/F-150, 2023-2024 Escape/F-Super Duty vehicles equipped with SYNC 4 may experience a concern during accessory protocol interface module (APIM) programming where the vehicle's center display screen indicates USB Error. This may be due to a lack of memory space available to perform the APIM software update. If it is a memory concern, the Ford Diagnosis and Repair System (FDRS) will provide an option to delete the voice application. Re-enter the module programming and when prompted, do not select first option - SYNC Module (APIM) Software Update, select the second option - Delete Voice Application(s) From Module. Once deleted, run the SYNC Module (APIM) Software Update as directed, this will update the software and automatically reload the voice app. If the voice delete option is not available, continue with normal diagnostics in the Workshop Manual, Section 418. |
A bulletin is the manufacturer's note to its dealers. It is not part of this recall.