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Service bulletin SSM 51254

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10228871
Published by NHTSA2023-01-05
Manufacturer's numberSSM 51254
Manufacturer's date2022-12-14
NHTSA componentBACK OVER PREVENTION:SOFTWARE; ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR

NHTSA's summary

Some 2020-2022 Escape/Corsair/F-53 Motorhome/F-59 Commercial Stripped Chassis, 2021-2023 F-650/F-750/E-Series, and 2021-2022 Bronco Sport vehicles may exhibit an intermittent no crank/no start condition and/or an intermittent blank instrument panel cluster (IPC)/SYNC touchscreen. This may be due to the software in the gateway module (GWM). To correct the condition, reprogram the GWM using the latest software level of the appropriate Ford diagnostic scan tool. For claiming use causal part 14F642 and the applicable labor operations of Section 10 of the Service Labor Time Standards (SLTS) Manual.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Driver assistance, Engine, Backup camera

Vehicles listed
FORD BRONCO SPORT2021, 2022
FORD E-1502021 to 2023
FORD E-2502021 to 2023
FORD E-3502021, 2022, 2023
FORD ESCAPE2020, 2021, 2022
FORD F-532020 to 2022
FORD F-650 SD2021, 2022, 2023 (the catalog's model; the bulletin names a series or trim of it)
FORD F-750 SD2021, 2022, 2023 (the catalog's model; the bulletin names a series or trim of it)
LINCOLN CORSAIR2020, 2021, 2022

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
26V1230002026-03-03. BACK OVER PREVENTION:SOFTWARE
25V5100002025-08-08. BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
25V4420002025-06-27. BACK OVER PREVENTION:SOFTWARE
25V1590002025-03-14. BACK OVER PREVENTION:SOFTWARE
25V0480002025-01-31. BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
23V3420002023-05-12. BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
23V0220002023-01-23. BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
21V7350002021-09-22. BACK OVER PREVENTION:SOFTWARE; BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
20V5750002020-09-23. BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
25N172026-03-27. Other. Advance Notice – Customer Satisfaction Program 25N17 Certain 2015-2025 Model Year Multiple Vehicle Lines Rear View Camera Replacement If Required After Dealer Evaluation
SSM 521342023-12-19. Service bulletin. Various 2021-2024 Ford and Lincoln vehicles equipped with the rear camera on demand feature may exhibit a Please Check Surroundings For Safety or Full View Not Available message when the rear camera button is pressed and the vehicle is not in reverse. Inform customers this condition is considered normal operation and does not affect vehicle durability because the full rear view camera image can only be shown when the vehicle is in reverse. No additional diagnosis or service is required for this condition.
SU4 P2 SuperDuty2023-09-07. Service bulletin. Software Update 4 P2 for 2023 Super Duty vehicles is now available. Quality improvements include: -12V key off load improvement. - wifi hotspot reconfigured to support 5G.
SU5 P2 SuperDuty2023-09-07. Service bulletin. Software Update 5 P2 for 2023 Super Duty vehicles is now available. Quality improvements include: - Enables the Lane Keep Assist sensitivity menu - Improvement to Pro Power Onboard (PPO) pop-up message to allow it to clear - Changed pop-up message that displays when exiting the camera view - Add in-vehicle message on infotainment screen to inform customer that some display features may be unavailable while SYNC is rebooting during SYNC OTA update installation.
SU4 P1 SuperDuty2023-09-07. Service bulletin. Software Update 4 P1 for 2022 Super Duty vehicles is now available. Quality improvements include: - Minimize time customer cannot enter the vehicle during future inhibit updates.
SSM 517782023-07-20. Service bulletin. Some 2020-2021 Escape built on/before 23-Nov-2021, 2021 F-150 built on/before 08-Oct-2021, 2021 Mustang Mach-E built on/before 29-Mar-2021, 2021 Expedition built on/before 05-Aug-2021, 2021 Explorer built on/before 27-Sep-2021 and 2020-2022 Edge may exhibit a concern of the audio system does not power on, no sound from audio speakers, chimes default to coming through the instrument cluster, no communication with audio control module (ACM) or digital signal processor (DSP) module, and/or diagnostic trouble code (DTC) U0184, U0237 and/or U0238. To correct the condition, perform a hard reset of the DSP by disconnecting the 12-volt battery. Reprogram the DSP module using the latest version of the appropriate Ford diagnostic scan tool. For claiming, use causal part 18B849 and any applicable labor operations in Section 10 of the Service Labor Time Standards Manual.
SSM 516522023-05-31. Service bulletin. Some 2022 F-Super Duty vehicles equipped with a 6.7L engine, and built on 13-May-2022 and through 05-Aug-2022 at Kentucky Truck Plant or built on 13-Jun-2022 and through 09-Aug-2022 at Ohio Assembly Plant may exhibit an illuminated malfunction indicator lamp (MIL) with various diagnostic trouble codes (DTC) stored in the powertrain control module (PCM). While attempting to perform TSBs 23-2077, 23-2076, and/or 23-2082, vehicles that were produced without a particulate matter sensor will not show a PCM software update available in Ford Diagnosis and Repair System (FDRS). Refer to EFC10061 (MBG-2022-174N in Canada) and monitor OASIS for updates.
SSM 515662023-05-04. Service bulletin. Some 2023 F-Super Duty vehicles may exhibit the trailer optimized routing feature, active trailer name keyboard, or trailer maintenance keyboard not available when an active trailer profile is utilized. This may be due to the accessory protocol interface module (APIM) software. Replacement or reprogramming of the APIM may not resolve this condition. Inform customers that engineering is currently working on a solution for this condition and will be released via an over the air (OTA) software update expected in Q2 2023. Customers that have experienced this concern should verify automatic updates are enabled and that the vehicle has been run long enough to receive updates via OTA. Monitor OASIS for additional information.
SSM 515582023-05-04. Service bulletin. Some 2022 F-Super Duty vehicles equipped with auto fold exterior mirrors may exhibit an inoperative/grayed out Auto Fold selection in the mirror settings menu in the instrument panel cluster (IPC). This may be due to the software in the driver door module (DDM) and passenger door module (PDM). To correct the condition, reprogram the DDM and PDM using the latest software level of the Ford Diagnosis and Repair System (FDRS) diagnostic scan tool. For claiming, use causal part 14B291 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 512482023-01-05. Service bulletin. Some 2015-2020 Edge, 2016-2018 MKX, 2019-2020 Nautilus, 2018-2021 Expedition/Navigator, and 2020-2021 Escape/Corsair/Explorer/Aviator vehicles may exhibit an inoperative power liftgate. This may be due to the rear gate trunk module (RGTM) software. To correct the condition, reprogram the RGTM using the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use causal part 14B291 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.