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Service bulletin Dealer 24EF

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10168326
Published by NHTSA2019-12-06
Manufacturer's numberDealer 24EF
Manufacturer's date2019-11-19
NHTSA componentENGINE; ELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

NHTSA's summary

Engine and/or transmission control module software designed and certified for similar models/model years was used in vehicles affected by this emissions service action. It is undetermined whether there could be an impact to OBD or CO2 emissions. As a precautionary measure, Volkswagen is proactively updating the software calibrations on affected vehicles.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Engine, Transmission and driveline, Automatic transmission, Software, Transmission control module

Vehicles listed
VOLKSWAGEN CC2012
VOLKSWAGEN CC2013
VOLKSWAGEN CC2014, 2015, 2016
VOLKSWAGEN EOS2012
VOLKSWAGEN GOLF2013
VOLKSWAGEN PASSAT2012, 2013, 2014, 2015, 2016, 2017
VOLKSWAGEN TIGUAN2012, 2013, 2014, 2015
VOLKSWAGEN TOUAREG2012

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
14V1820002014-04-15. POWER TRAIN:AUTOMATIC TRANSMISSION:COOLING UNIT AND LINES

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
9114132024-04-15. Service bulletin. Car-Net? Operating Control Unit (OCU/J949) Service Guidelines & General Information
9114092024-04-15. Service bulletin. Update Programming RCD-510 Radio (Premium 8)
9114072024-04-15. Service bulletin. RNS 510 Welcome Screen Image Distorted
9114062024-04-15. Service bulletin. RNS 850 Radio Software Update
9114032024-04-15. Service bulletin. RNS 315 Navigation Radio Software Update for Locking, Rebooting, Switches Off at Random
9113202024-04-15. Service bulletin. DVD Customer Mailing
9113142024-04-15. Service bulletin. Car-Net? Operating Control Unit (OCU/J949) Service Guidelines & General Information
9113122024-04-15. Service bulletin. RNS 315 Hardware Failure
9113102024-04-15. Service bulletin. After switching ON the RNS 315 radio-navigation system, the message "Please insert software CD" appears and the unit will not operate.
UPDATE24AE2024-04-01. Service bulletin. 1.8T ECM/TCM Software