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Service bulletin 911320

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10253185
Published by NHTSA2024-04-15
Manufacturer's number911320
Manufacturer's date2013-09-18
NHTSA componentUNKNOWN OR OTHER; ELECTRICAL SYSTEM:SOFTWARE

NHTSA's summary

DVD Customer Mailing

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Software

Vehicles listed
VOLKSWAGEN CC2013
VOLKSWAGEN EOS2013
VOLKSWAGEN PASSAT2013

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
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9113102024-04-15. Service bulletin. After switching ON the RNS 315 radio-navigation system, the message "Please insert software CD" appears and the unit will not operate.
TB0114072023-08-28. Service bulletin. Software Version Management
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TB0113352023-08-28. Service bulletin. Update Programming for Engine Control Module and Transmission Control Module, for Shudder and/or Slight Hesitation Concerns
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23N52023-08-14. Service bulletin. Some vehicles may experience exhaust turbocharger failure (under extreme cold weather conditions) in a brief time period after initial vehicle start up.
9114092023-07-24. Service bulletin. Update Programming RCD-510 Radio (Premium 8)