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Service bulletin 911403

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10253191
Published by NHTSA2024-04-15
Manufacturer's number911403
Manufacturer's date2014-02-25
NHTSA componentUNKNOWN OR OTHER; ELECTRICAL SYSTEM:SOFTWARE

NHTSA's summary

RNS 315 Navigation Radio Software Update for Locking, Rebooting, Switches Off at Random

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Software

Vehicles listed
VOLKSWAGEN BEETLE2013, 2014
VOLKSWAGEN BEETLE CONVERTIBLE2013, 2014 (the catalog's model; the bulletin names a series or trim of it)
VOLKSWAGEN CC2013
VOLKSWAGEN CC2014
VOLKSWAGEN EOS2013, 2014
VOLKSWAGEN GOLF2013, 2014
VOLKSWAGEN JETTA2013, 2014
VOLKSWAGEN JETTA SPORTWAGEN2013, 2014
VOLKSWAGEN PASSAT2013, 2014
VOLKSWAGEN TIGUAN2013, 2014

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
9114132024-04-15. Service bulletin. Car-Net? Operating Control Unit (OCU/J949) Service Guidelines & General Information
9114122024-04-15. Service bulletin. Stationary Vehicle Displayed While in Motion (Premium 8 Radio)
9114092024-04-15. Service bulletin. Update Programming RCD-510 Radio (Premium 8)
9114082024-04-15. Service bulletin. Stationary Vehicle Displayed While in Motion (Premium 8 Radio)
9114072024-04-15. Service bulletin. RNS 510 Welcome Screen Image Distorted
9113202024-04-15. Service bulletin. DVD Customer Mailing
9113142024-04-15. Service bulletin. Car-Net? Operating Control Unit (OCU/J949) Service Guidelines & General Information
9113122024-04-15. Service bulletin. RNS 315 Hardware Failure
9113102024-04-15. Service bulletin. After switching ON the RNS 315 radio-navigation system, the message "Please insert software CD" appears and the unit will not operate.
24Z5UPDATE2024-04-01. Service bulletin. Software