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Service bulletin TSB 18-2361

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10153931
Published by NHTSA2019-03-04
Manufacturer's numberTSB 18-2361
Manufacturer's date2018-12-04
NHTSA componentEQUIPMENT; SEATS

NHTSA's summary

Some 2013-2018 C-Max, 2013-2019 Escape/Fusion/MKZ, 2015-2018 Focus, 2015-2019 Edge/F150/MKC/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017 Super Duty, 2018-2019 EcoSport/Expedition, and 2019 Nautilus vehicles may experience seat pan looseness, lateral movement, or clunk/thump noise on turns. Follow the Service Procedure steps to correct the condition.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Equipment and accessories, Seats

Vehicles listed
FORD C-MAX2013, 2014, 2015, 2016, 2017, 2018
FORD ECOSPORT2018, 2019
FORD EDGE2015, 2016, 2017, 2018, 2019
FORD ESCAPE2013, 2014, 2015, 2016, 2017, 2018, 2019
FORD EXPLORER2016, 2017, 2018, 2019
FORD F-1502015, 2016, 2017, 2018, 2019
FORD F-250 SD2017, 2018, 2019 (the catalog's model; the bulletin names a series or trim of it)
FORD F-350 SD2017, 2018, 2019 (the catalog's model; the bulletin names a series or trim of it)
FORD F-450 SD2016, 2017, 2018 (the catalog's model; the bulletin names a series or trim of it)
FORD F-550 SD2016, 2017, 2018 (the catalog's model; the bulletin names a series or trim of it)
FORD F-650 SD2016, 2017, 2018 (the catalog's model; the bulletin names a series or trim of it)
FORD F-750 SD2016, 2017, 2018 (the catalog's model; the bulletin names a series or trim of it)
FORD FOCUS2015, 2016, 2017, 2018
FORD FUSION2013, 2014, 2015, 2016, 2017, 2018, 2019
FORD MUSTANG2015, 2016, 2017, 2018, 2019
LINCOLN MKC2015, 2016, 2017, 2018, 2019
LINCOLN MKX2016, 2017, 2018
LINCOLN MKX2019
LINCOLN MKZ2013, 2014, 2015, 2016, 2017, 2018, 2019
LINCOLN NAUTILUS2019

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
26V0120002026-01-15. EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER
26V0110002026-01-15. EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER
25V6850002025-10-10. EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER
20254842025-09-12. Seats And Restraints
24V8520002024-11-08. EQUIPMENT:OTHER:LABELS
20246052024-10-11. Seats And Restraints
20233412023-06-09. Seats And Restraints
23V4200002023-06-09. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
20203352020-07-20. Seats And Restraints
20V4140002020-07-17. SEATS:FRONT ASSEMBLY:POWER ADJUST; AIR BAGS; ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
SSM 524762024-05-03. Service bulletin. All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
22M03 S12024-05-02. Service bulletin. Certain 2017-2020 Model Year Continental and Super Duty, 2018-2020 Navigator, 2020 Aviator, and 2020 Explorer Vehicles Replace Front and/or Side Cameras if Foggy
TSB 23-24332024-01-05. Service bulletin. Some 2015-2020 Mustang vehicles built on or before 30-Aug-2020 may exhibit a rattle like noise coming from the front seat. This may be due to the mating surface between the seat frame and floor pans. To correct this condition, follow the Service Procedure to clean the mating surface.
SSM 519622023-11-03. Service bulletin. Some 2016-2018 F-150 and 2016-2017 Expedition/Navigator vehicles may require pressure bleeding of the brake system. The brake system pressure bleeding procedure in the Workshop Manual (WSM), Section 206-00, has been updated to add a warning to not apply the brake pedal or master cylinder damage may occur.
TSB 23-23342023-11-03. Service bulletin. This article supersedes TSB 21-2220 to update the model years affected and part list. Some 2018-2024 Mustang coupe vehicles may exhibit a sagging headliner or gap where the headliner meets the upper door weatherstrip. This may be due to an outward bent door frame moulding not allowing the weatherstrip to overlap the headliner properly. To correct this condition, follow the Service Procedure to replace the door frame moulding.
TSB 23-23072023-11-02. Service bulletin. Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Mustang/Ranger/Transit Connect, 2020-2021 EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator, 2021 Bronco Sport and 2020-2022 Explorer/Aviator vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the SYNC module (APIM) software.
SSM 519472023-10-06. Service bulletin. Some 2015-2019 F-Super Duty and 2015-2020 F-150/Mustang vehicles may require replacement of the powertrain control module (PCM) for various reasons. While performing a programmable module installation (PMI) using the Integrated Diagnostic Service (IDS) scan tool, an error message may state: Configuration Failed, Would You Like To Retry? This may be due to improper module replacement steps. Make sure that the original module is installed in the vehicle, delete the vehicle session, then start a new vehicle session. Once the session starts, run the PCM PMI and install the new PCM only when the scan tool instructs. Finish the PMI by following the prompts given by IDS. If the original PCM is not available, it is possible to configure the module by running as-built programming on the PCM. When IDS asks to obtain part numbers or configuration data, select configuration data.
SSM 519372023-10-05. Service bulletin. Some vehicles equipped with power folding mirrors may exhibit power folding mirrors that are inoperative or exhibit a clicking sound. This may be due to the mirrors being manually folded in, during transportation, going through a car wash, bumped in a parking lot, or found during pre-delivery inspection (PDI). Prior to the replacement of any components, attempt to synchronize the mirrors by following the Power Mirrors Synchronization procedure. Refer to Workshop Manual (WSM) Section 501-09 Rear View Mirrors - General Procedures - Power Mirrors Synchronization.
TSB 23-22372023-10-03. Service bulletin. Some 2019-2022 Nautilus vehicles may exhibit the rubber seal between the spoiler support and the liftgate coming loose. This may be due to poor adhesion between the spoiler and the rubber seal. To correct the condition, follow the Service Procedure to replace spoiler support rubber seal.
SAN-Vol1 I12023-08-16. Service bulletin. The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.