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Service bulletin B611915

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10146764
Published by NHTSA2018-11-05
Manufacturer's numberB611915
Manufacturer's date2017-09-01
NHTSA componentSTEERING

NHTSA's summary

Grating or Scraping Noise When Turning Steering Wheel. There is a grating or scraping noise when the steering wheel is turned. The noise comes from the steering column switch cluster (SZL), coil spring or steering wheel. When the steering wheel is turned, the connection between the steering wheel and the steering column switch cluster causes torsional stress, which creates a noise in the coil spring cassette.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Steering

Vehicles listed
BMW I32014, 2015, 2016, 2017, 2018
BMW I82014, 2015, 2016, 2017
BMW I82019
BMW X32011, 2012, 2013, 2014, 2015, 2016, 2017
BMW X52014, 2015, 2016, 2017
BMW X62015, 2016, 2017

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20165792016-11-17. Steering
16V7040002016-10-03. STEERING:ELECTRIC POWER ASSIST SYSTEM
20112422011-06-29. Steering
11V3410002011-06-29. STEERING:ELECTRIC POWER ASSIST SYSTEM

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
B3601212024-02-01. Service bulletin. At low outside temperatures (below 40 degrees F) and slow driving speeds (i.e. when parking, maneuvering)with a large steering angle, the front end can be slightly axially misaligned. This can be felt (jerking)/ heard via an acoustic acknowledgement (clunk) as seen at the 11 second mark of the video. See attached video V36 01 21.
B3202232024-02-01. Service bulletin. SITUATION Unusual noises occur only when operating the steering column in the axial direction. 1. A one-time thump sound at the start of movement Shortly after the steering column starts moving, retracting, or extending, a one-time thump noise is heard. See attached video V32 03 23 2. Humming noise while steering column extends in the axial direction. The sound is only heard when the steering column is extended, not when the steering column is retracted. When the steering column starts to move in the extended direction, the humming noise can be heard. See attached video V32 04 23
B3404142021-05-24. Service bulletin. Diagnosis of Compound Brake System Complaints in M Vehicles: 1. Visible cracks are caused by high thermal stresses during rapid heating and cooling of the brake discs. Braking from high speed with cold brake components (less than 212 degrees F) increases the likelihood of cracks to form.
B3211192021-04-26. Service bulletin. STEERING ASSISTANCE SPORADIC REDUCTION: The driver notices a reduction of steering assistance sporadically while in certain driving situations. Steering control is never lost when the reduction of assistance occurs.
B3211192021-02-01. Service bulletin. ?SPORADIC REDUCTION OF STEERING ASSISTANCE: The driver notices a reduction of steering assistance sporadically while in certain driving situations. Steering control is never lost when the reduction of assistance occurs.
B6109202020-04-20. Service bulletin. CHECK CONTROL MESSAGES FOR BRAKE SUSPENSION AND AIR BAG SYSTEM MALFUNCTION: Multiple check control messages (CCM) can display for brake suspension and air bag system malfunction. The customer may also complain about any of the following: Engine can no longer be switched off Drive position (D) cannot be engaged on the gear selector switch (GWS) Reduction of steering assist After an engine emergency shut-off (either a prolonged long press; or 3 consecutive short presses of the Start/Stop button) and the vehicle going to sleep (identifiable by the lighting of the "Start/Stop button") everything resumes normal functionality and the CCM messages no longer appear.
B3211192020-04-20. Service bulletin. SPORADIC REDUCTION OF STEERING ASSISTANCE: This Service Information Bulletin (Revision 1) replaces SI B32 11 19 dated October 2019. The driver notices a reduction of steering assistance sporadically while in certain driving situations. Steering control is never lost when the reduction of assistance occurs. The fault may self-correct for no obvious reason or be eliminated with a terminal change/key cycle. There is no Check Control (CC) message when the issue occurs. Unfavorable software in the Electric Power Steering (EPS).
B3202142020-02-18. Service bulletin. Power-assisted Steering Intermittently Not Available at Engine Start-up: This Service Information Bulletin (Revision 1) replaces SI B32 02 14 dated November 2016. The power-assisted steering is unavailable at start up/drive readiness. No communication with the Electric Power Steering (EPS). Possible fault codes: Fault code Text D356A5 message fault (display of the check control driving dynamics 02 D: Disp_CC_DRDY_02) Timeout D359BF message fault (actual steering torque of the driver actuator ID: AVL_STMOM_DV_ACT) Timeout D356B6 message fault (display of the check control driving dynamics 02 ID: DISP_CC_DRDY_02) - Alive 480AB8 internal status management of the complete monitoring range CDA451 FlexRay message (actual steering torque of the driver actuator 49.0.2): missing CDA452 FlexRay message (actual force of the rack 49.0.2): missing D35B26 message fault (actual position of the EPS ID: AVL_PO_EPS) - Timeout D355C4 message fault (status of the electrical steering front axle ID: ST_EST) - Timeout 48083B Peripheral/functional error on the engine control unit interface Actual steering angle of the front axle; signal temporarily invalid D35COC message fault (actual force of the rack ID: AVL_FORC_GRD) - Timeout. Electric Power Steering (EPS).
B3201152020-01-21. Service bulletin. NOISE WHEN ADJUSTING THE STEERING COLUMN UP OR DOWN: Creaking noise when raising or lowering the steering column position. CAUSE Steering column adjustment.
B3211192019-11-18. Service bulletin. SPORADIC REDUCTION OF STEERING ASSISTANCE. The driver notices a reduction of steering assistance sporadically while in certain driving situations. Steering control is never lost when the reduction of assistance occurs.