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Service bulletin SSM73972

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10144567
Published by NHTSA2018-09-17
Manufacturer's numberSSM73972
Manufacturer's date2018-07-24
NHTSA componentSTRUCTURE:BODY:DOOR; LATCHES/LOCKS/LINKAGES:DOORS:LATCH

NHTSA's summary

Issue: Customers are reporting that side door latches do not operate correctly. Symptoms include latches that will not lock/will not unlock/will not open.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Body and frame, Latches and locks, Door latch

Vehicles listed
LAND ROVER DISCOVERY2016
LAND ROVER DISCOVERY2017, 2018
LAND ROVER DISCOVERY SPORT2015
LAND ROVER RANGE ROVER2013, 2014, 2015, 2016, 2017, 2018
LAND ROVER RANGE ROVER SPORT2014, 2015, 2016, 2017, 2018
LAND ROVER RANGE ROVER VELAR2018

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
23V3930002023-06-01. ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; LATCHES/LOCKS/LINKAGES:DOORS:LATCH
20V3870002020-07-02. LATCHES/LOCKS/LINKAGES:DOORS:LATCH
20V3250002020-06-04. LATCHES/LOCKS/LINKAGES:DOORS:LATCH
19V3920002019-05-24. LATCHES/LOCKS/LINKAGES:DOORS:LATCH
19V3900002019-05-23. LATCHES/LOCKS/LINKAGES:DOORS:LATCH
15V3850002015-06-17. LATCHES/LOCKS/LINKAGES:DOORS:LATCH

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
SSM760092023-07-11. Service bulletin. A customer may report that the front or rear door latch does not operate as expected.
SFCC_JUN2023_462023-07-10. Service bulletin. A customer may report that the front or rear door latch does not operate as expected.
SSM638572022-01-18. Service bulletin. All New Range Rover Drivers Door Lock Covers not fitted correctly A number of Dealers have repoorted that the Drivers Door Lock cover on the All New Range Rover has either come adrift after fitment or has shown signs of cracking again after fitment by the Dealer.
LTB00876NAS12021-12-13. Service bulletin. Technical Bulletin: Both Keys Locked In Vehicle
LTB01172NAS12018-11-26. Service bulletin. A front and/or rear door closing motor may not operate correctly, with one or more of the following issues present: ? The door does not open past the partial latch position. ? The door closing motor does not fully close the door but the motor can be heard running. ? The door does not fully close but does partially latch.
SSM739722018-11-13. Service bulletin. Issue: Customers are reporting that side door latches do not operate correctly. Symptoms include latches that will not lock/will not unlock/will not open.
SSM739722018-10-15. Service bulletin. Issue: Customers are reporting that side door latches do not operate correctly. Symptoms include latches that will not lock / will not unlock / will not open.
SSM737252018-05-29. Service bulletin. Issue: Customer may report that the exterior deployable door handle does not fully retract to its inboard/flush position in freezing ambient conditions. Please note:- This is a cosmetic appearance concern only and the primary functions of the door handle, vehicle locks and security system remain unaffected.
SSM732962017-06-14. Service bulletin. DOOR HANDLES ARE BEING RETURNED INCOMPLETE OR DISMANTLED
SGI16-092017-06-13. Service bulletin. PASSIVE LOCK/UNLOCK AND VEHICLE START FUNCTIONS ARE INOPERATIVE