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Service bulletin 17NA215

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10137375
Published by NHTSA2018-05-21
Manufacturer's number17NA215
Manufacturer's date2018-02-28
NHTSA componentELECTRICAL SYSTEM

NHTSA's summary

This technical bulletin provides a procedure to properly reprogram an onstar module to correct a condition of Red LED, No WiFi Operation, and/or Limited OnStar® Module Functionality After OnStar Module Replacement for Another Condition.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system

Vehicles listed
BUICK CASCADA2016, 2017, 2018
BUICK ENCLAVE2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018
BUICK ENCORE2013, 2014, 2015, 2016, 2017, 2018
BUICK ENVISION2016, 2017, 2018
BUICK LACROSSE2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018
BUICK LUCERNE2009, 2010, 2011
BUICK LUCERNE2012
BUICK REGAL2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018
BUICK VERANO2012, 2013, 2014, 2015, 2016, 2017
CADILLAC ATS2013, 2014, 2015, 2016, 2017, 2018
CADILLAC CT62016
CADILLAC CT6 PLUG-IN HYBRID2017, 2018 (the catalog's model; the bulletin names a series or trim of it)
CADILLAC CTS2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018
CADILLAC DTS2009, 2010, 2011
CADILLAC ELR2014, 2015, 2016, 2017
CADILLAC ESCALADE2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018
CADILLAC ESCALADE ESV2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016 (the catalog's model; the bulletin names a series or trim of it)
CADILLAC ESCALADE ESV2017, 2018
CADILLAC ESCALADE EXT2009, 2010, 2011, 2012, 2013 (the catalog's model; the bulletin names a series or trim of it)
CADILLAC SRX2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016
CADILLAC STS2009, 2010, 2011
CADILLAC XLR2009
CADILLAC XT52017, 2018
CADILLAC XTS2013, 2014, 2015, 2016, 2017, 2018
CHEVROLET 35002016
CHEVROLET AVALANCHE2009, 2010, 2011, 2012, 2013
CHEVROLET AVEO2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017
CHEVROLET BOLT EV2017, 2018
CHEVROLET C SERIES2009
CHEVROLET CAMARO2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018
CHEVROLET CAPRICE2011 to 2017
CHEVROLET CAPTIVA2012 to 2018
CHEVROLET CAPTIVA SPORT2009
CHEVROLET CAPTIVA SPORT2010, 2011, 2012
CHEVROLET CHEVEROLET SS2014 to 2017
CHEVROLET CHEYENNE2017
CHEVROLET CITY EXPRESS2015, 2016
CHEVROLET COBALT2009, 2010
CHEVROLET COLORADO2009, 2010, 2011, 2012
CHEVROLET COLORADO2014
CHEVROLET COLORADO2015, 2016, 2017, 2018
CHEVROLET CORVETTE2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018
CHEVROLET CRUZE2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018
CHEVROLET EQUINOX2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018
CHEVROLET EXPRESS2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018
CHEVROLET HHR2009, 2010, 2011
CHEVROLET IMPALA2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018
CHEVROLET LOW CAB FORWARD 45002017
CHEVROLET LOW CAB FORWARD 55002017
CHEVROLET LOW CAB FORWARD 65002018
CHEVROLET MALIBU2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018
CHEVROLET N3002014 to 2016
CHEVROLET N3002018
CHEVROLET N300 MAX2017
CHEVROLET ORLANDO2017
CHEVROLET S102016 to 2018
CHEVROLET SILVERADO2017
CHEVROLET SILVERADO 15002009, 2010, 2011 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SILVERADO 15002014 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SILVERADO 25002009, 2010, 2011, 2012, 2013, 2014, 2015, 2016 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SILVERADO 25002018 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SILVERADO 35002013 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SILVERADO 35002017, 2018 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SONIC2012, 2013, 2014, 2015, 2016, 2017, 2018
CHEVROLET SPARK2013, 2014, 2015, 2016, 2017, 2018
CHEVROLET SPARK EV2014, 2015, 2016, 2017 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SS2018
CHEVROLET SUBURBAN2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018
CHEVROLET T SERIES2009
CHEVROLET T SERIES2010
CHEVROLET TAHOE2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018
CHEVROLET TRAILBLAZER2009
CHEVROLET TRAILBLAZER2017 to 2018
CHEVROLET TRAVERSE2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018
CHEVROLET TRAX2013, 2014, 2015, 2016, 2017, 2018
CHEVROLET UPLANDER2009
CHEVROLET VOLT2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018
CHEVROLET W-SERIES2009 to 2010
GMC ACADIA2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018
GMC C SERIES2009
GMC CANYON2009, 2010, 2011, 2012
GMC CANYON2015, 2016, 2017, 2018
GMC ENVOY2009
GMC G VAN BUS2010
GMC SAVANA2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018
GMC SIERRA2017
GMC SIERRA 15002014 (the catalog's model; the bulletin names a series or trim of it)
GMC SIERRA 25002009, 2010, 2011, 2012, 2013, 2014, 2015, 2016 (the catalog's model; the bulletin names a series or trim of it)
GMC SIERRA 25002018 (the catalog's model; the bulletin names a series or trim of it)
GMC SIERRA DENALI2009, 2010, 2011, 2012, 2013 (the catalog's model; the bulletin names a series or trim of it)
GMC SIERRA DENALI2015, 2016 (the catalog's model; the bulletin names a series or trim of it)
GMC SIERRA DENALI2018 (the catalog's model; the bulletin names a series or trim of it)
GMC TERRAIN2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018
GMC TOPKICK2009 to 2010
GMC W-SERIES2009 to 2010
GMC YUKON2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018
GMC YUKON DENALI2009, 2010, 2011, 2012, 2013 (the catalog's model; the bulletin names a series or trim of it)
GMC YUKON DENALI XL2009, 2010, 2011, 2012, 2013 (the catalog's model; the bulletin names a series or trim of it)
GMC YUKON XL2009, 2010, 2011
GMC YUKON XL2012, 2013, 2014 (the catalog's model; the bulletin names a series or trim of it)
GMC YUKON XL2015, 2016, 2017, 2018
HUMMER H22009, 2010
HUMMER H32009, 2010
ISUZU T SERIES2010
PONTIAC G32009, 2010
PONTIAC G32011
PONTIAC G52009, 2010
PONTIAC G52011
PONTIAC G62009, 2010
PONTIAC G82009, 2010
PONTIAC MONTANA2009
PONTIAC PURSUIT2009
PONTIAC SOLSTICE2009, 2010
PONTIAC TORRENT2009
PONTIAC VIBE2009, 2010
SAAB 9-32009
SAAB 9-52009, 2010
SAAB 9-7X2009
SATURN ASTRA2009
SATURN ASTRA2010 to 2011
SATURN AURA2009, 2010
SATURN OUTLOOK2009, 2010
SATURN OUTLOOK2011
SATURN SKY2009, 2010
SATURN VUE2009, 2010
SATURN VUE2011

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20242942024-05-24. Electrical
20232102023-04-06. Electrical
23V2470002023-04-06. ELECTRICAL SYSTEM:WIRING
20214072021-07-01. Electrical
20194632019-09-19. Electrical
19V6420002019-09-06. ENGINE; ELECTRICAL SYSTEM:SOFTWARE; FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS
20193252019-06-28. Electrical
20192042019-04-26. Electrical
18V6550002018-09-21. ELECTRICAL SYSTEM
20182342018-05-04. Electrical

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
18-NA-1802025-10-16. Service bulletin. This Warranty Administration service bulletin provides Lithium-Ion battery Exchange Process and Transaction Submission information.
18-NA-1802025-09-26. Service bulletin. This Warranty Administration service bulletin provides Lithium-Ion battery Exchange Process and Transaction Submission information.
18-NA-0692025-05-06. Service bulletin. This service bulletin provides a service procedure to correct conditions of Poor Engine Performance in Extremely cold weather conditions, CAC Icing, MIL Illuminated with DTCs set.
25-NA-0872025-05-02. Service bulletin. This service bulletin provides information on the proper Reflective High Temperature Heat and/or Insulating Tape to use for certain repairs, such as Wiring Harness Repairs.
21-NA-1392025-05-01. Service bulletin. This service bulletin provides a repair procedure to correct a customer concern of a Malfunction Indicator Lamp (MIL) Illuminated - DTC P3055 Set.
23-NA-0012025-04-28. Service bulletin. This service bulletin provides information for dealers/technicians on OnStar Module 2G Sunset Information.
13-08-116-001K2025-04-25. Service bulletin. The intent of this service bulletin is to identify aftermarket ALDL or DLC interface devices as potential sources for causing multiple customer concerns that do not have other diagnostic methods to identify them.
24-NA-0982025-04-24. Service bulletin. This service bulletin provides information for dealers/technicians on Service Programming System (SPS) Error Codes E4398, E4399, E4401, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491, E4492, or E6961 and resolution information.
15-06-03-001F2025-04-15. Service bulletin. This service bulletin provides information to diagnose batteries that have set for a long period of time and/or cold weather climates and testing those batteries.
21-NA-0432025-02-12. Service bulletin. This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer.