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Service bulletin sbw8813

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10130384
Published by NHTSA2018-03-13
Manufacturer's numbersbw8813
Manufacturer's date2015-12-01
NHTSA componentSTRUCTURE:BODY:HOOD

NHTSA's summary

Reducing Excessive Hood Opening Effort, 4900 Models

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Body and frame

Vehicles listed
WESTERN STAR 49002007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20195522019-11-04. Structure
20195082019-10-10. Structure
19V7220002019-10-10. STRUCTURE:BODY:DOOR

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
SBW72-008REV2020-05-23. Service bulletin. Service Bulletin for Window Regulator Retrofit. The bulletin dated December 4, 2019 has been revised to include 4800 Models. Beginning 04/01/2019 Western Star cab doors were updated to a new style regulator and window. When replacing an older style regulator or window the vehicle must be retrofitted to the new style regulator and window.
WP20-0022020-03-17. Service bulletin. Warranty Policy Letter explaining the Warranty Department is aligning with the frame rail repair policy, published in DTNA Workshop Manuals, which states that there are very few cases in which welding a heat-treated frame rail is allowed. Therefore, before welding anything on a frame rail, contact the applicable regional service representative for approval.
SBW72-0082019-12-20. Service bulletin. Service Bulletin for Window Regulator Retrofit.
SS10345772019-12-03. Service bulletin. Service Solution to address WST Cab drone / vibration / tapping Under acceleration for vehicles w/Eaton Manual Trans.
19TL-10 NVH2019-09-09. Service bulletin. Communication to assist the field with service vibration issues on DTNA vehicles
DOC-10331952019-02-19. Service bulletin. DOC-1033195 WST Doors Locking Immediately After Locking or Closing the Door
sbw83292018-10-29. Service bulletin. In some operating conditions, water may leak into the cab onto the passenger floor through the HVAC fresh air intake on the frontwall on 47,00,4900, and 5700 models.
sbw98012018-06-11. Service bulletin. sbw9801 Paint Finish Standards
sbw32152018-03-13. Service bulletin. Some vehicles may have been incorrectly shimmed at the factory, and may lean slightly to the right or left. While this does not affect the operation of the vehicle, it may be visually unpleasing to many customers.
Body SRT2018-01-05. Service bulletin. Body SRT Updates -2012.12.12