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Service bulletin SSM 46102

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10109079
Published by NHTSA2017-08-01
Manufacturer's numberSSM 46102
Manufacturer's date2016-09-30
NHTSA componentSEAT BELTS:FRONT:RETRACTOR; SEAT BELTS

NHTSA's summary

Some vehicles may have a concern where the safety belt retractor webbing does not extract from the stowed position or exhibits excessive pressure on the occupant during use. This may be due to a normal condition which happens when the seatbelt retracts at a high rate of speed. The Workshop Manual, Section 501-20A General Procedures has been updated with a locked seatbelt retractor releasing procedure.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Seat belts

Vehicles listed
FORD C-MAX2013, 2014, 2015, 2016, 2017
FORD E-SERIES2012 to 2017
FORD EDGE2012, 2013, 2014, 2015, 2016, 2017
FORD ESCAPE2012, 2013, 2014, 2015, 2016, 2017
FORD EXPEDITION2012, 2013, 2014, 2015, 2016, 2017
FORD EXPLORER2012, 2013, 2014, 2015, 2016, 2017
FORD F-1502012, 2013, 2014, 2015, 2016, 2017
FORD FIESTA2012, 2013, 2014, 2015, 2016, 2017
FORD FLEX2012, 2013, 2014, 2015, 2016, 2017
FORD FOCUS2012, 2013, 2014, 2015, 2016, 2017
FORD FUSION2012, 2013, 2014, 2015, 2016, 2017
FORD MUSTANG2015, 2016, 2017
FORD SUPER DUTY F SERIES
FORD TAURUS2012, 2013, 2014, 2015, 2016, 2017
FORD TRANSIT2015, 2016, 2017
FORD TRANSIT CONNECT2012, 2013, 2014, 2015, 2016, 2017
LINCOLN CONTINENTAL2017
LINCOLN MKC2015, 2016, 2017
LINCOLN MKS2012, 2013, 2014, 2015, 2016
LINCOLN MKT2012, 2013, 2014, 2015, 2016, 2017
LINCOLN MKX2012, 2013, 2014, 2015, 2016, 2017
LINCOLN MKZ2012, 2013, 2014, 2015, 2016, 2017
LINCOLN NAVIGATOR2012, 2013, 2014, 2015, 2016, 2017

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20254842025-09-12. Seats And Restraints
25V6140002025-09-12. SEAT BELTS:PRETENSIONER
20246052024-10-11. Seats And Restraints
20203352020-07-20. Seats And Restraints
20202312020-05-27. Seats And Restraints
20V3050002020-05-27. SEAT BELTS:PRETENSIONER; SEAT BELTS:FRONT
20194562019-09-11. Seats And Restraints
20193952019-08-12. Seats And Restraints
19V5900002019-08-12. SEAT BELTS:FRONT
20184702018-09-04. Seats And Restraints

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
24H022025-07-07. Other. Ford Motor Company is voluntarily conducting a study on some customer-owned vehicles to proactively replace the front seat belt retractors and return them to Ford for further analysis. Inspecting your vehicle will help Ford carry out this research.
24H022024-11-06. Service bulletin. This is a proactive investigation program by Ford Motor Company to obtain field parts for evaluation. Ford is voluntarily conducting this program to evaluate the field performance and functionality of the obtained front seat belt retractor assemblies. Parts obtained from the program must be returned to Ford for evaluation.
23L062024-03-05. Service bulletin. Certain 2013-2019 Model Year Explorer Police Interceptor Vehicles - Owner Guide Update
SSM 519072023-10-04. Service bulletin. Some 2015-2023 Transit vehicles may exhibit front seat safety belts that do not extend or retract properly or may exhibit an abnormal noise. Verify if the vehicle has been modified, in particular if a bulkhead partition between the front seats and cargo area has been added to the vehicle. Fasteners or holes in the lower b-pillar are indicators that the seat belt retractor mechanism could have been compromised. If diagnostics lead to retractor replacement, inspect for drill or screw holes in the retractor housing. Damage to the seat belt retractor caused by a vehicle modifier is not warrantable.
SSM 508742022-06-30. Service bulletin. Some 2015-2022 Transit vehicles may exhibit front seat safety belts that do not extend or retract properly or may exhibit an abnormal noise. Verify if the vehicle has been modified, in particular if a bulkhead partition between the front seats and cargo area has been added to the vehicle. Fasteners or holes in the lower b-pillar are indicators that the seat belt retractor mechanism could have been compromised. If diagnostics lead to retractor replacement, inspect for drill or screw holes in the retractor housing. Damage to the seat belt retractor caused by a vehicle modifier is not warrantable.
21B11-S22022-06-13. Service bulletin. Certain 2014-2016 Model Year Explorer Vehicles 2nd Row Inflatable Seat Belt - In all of the affected vehicles, the air bag light may illuminate as a result of a worn or damaged connection to the rear inflatable seat belt connector.
21B11-S12022-02-17. Service bulletin. Customer Satisfaction Program 21B11 - Supplement #1 - Certain 2014 - 2016 Model Year Explorer Vehicles 2nd Row Inflatable Seat Belt
SSM 502362021-11-02. Service bulletin. Some 2015-2021 Transit vehicles may exhibit front seat safety belts that do not extend or retract properly or may exhibit an abnormal noise. Verify if the vehicle has been modified, in particular if a bulkhead partition between the front seats and cargo area has been added to the vehicle. Fasteners or holes in the lower b-pillar are indicators that the seat belt retractor mechanism could have been compromised. If diagnostics lead to retractor replacement, inspect for drill or screw holes in the retractor housing. Damage to the seat belt retractor caused by a vehicle modifier is not warrantable.
TSB 21-20542021-04-03. Service bulletin. Some 2017-2020 Continental vehicles may experience driver seatbelts locking up and difficult to extend. This may be due to the seatbelt retractor contacting the B-pillar sheet metal causing the seat belt retractor to sit on an angle. To correct the condition, follow the Service Procedure to add clearance between the seatbelt retractor and B-pillar sheet metal.
SSM 477232019-03-04. Service bulletin. Some 2015-2019 Transit vehicles may exhibit front seat safety belts that do not extend or retract properly or may exhibit an abnormal noise. Verify if the vehicle has been modified, in particular if a bulkhead partition between the front seats and cargo area has been added to the vehicle. Fasteners or holes in the lower b-pillar are indicators that the seat belt retractor mechanism could have been compromised. If diagnostics lead to retractor replacement, inspect for drill or screw holes in the retractor housing. Damage to the seat belt retractor caused by a vehicle modifier is not warrantable.