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Service bulletin PIC5491J

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10097132
Published by NHTSA2017-04-10
Manufacturer's numberPIC5491J
Manufacturer's date2016-09-14
NHTSA componentELECTRICAL SYSTEM; EQUIPMENT

NHTSA's summary

THIS PRELIMINARY INFORMATION COMMUNICATION PROVIDES INFORMATION TO THE TECHNICIAN ABOUT VEHICLES THAT HAVE AN ONSTAR SYSTEM THAT WILL NOT POWER UP. TECHNICIAN SHOULD TURN OFF THE IGNITION AND CANCEL RETAINED ACCESSORY POWER. AFTER THE VEHICLE HAS POWERED DOWN REMOVE POWER TO THE ONSTAR MODULE FOR FIVE MINUTES. AFTER THE POWER HAS BEEN REMOVED FOR FIVE MINUTES, IF THE ONSTAR SYSTEM IS WORKING RELEASE THE VEHICLE. IF THE ONSTAR SYSTEM IS STILL INOPERATIVE CONTINUE WITH PUBLISHED SERVICE INFORMATION DIAGNOSTICS.

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Electrical system, Equipment and accessories

Vehicles listed
BUICK ENCLAVE2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017
BUICK ENCORE2013, 2014, 2015, 2016, 2017
BUICK ENVISION2016, 2017
BUICK LACROSSE2005, 2006
BUICK LACROSSE2008, 2009, 2010
BUICK LACROSSE2012, 2013, 2014, 2015, 2016, 2017
BUICK LESABRE2000, 2001, 2002, 2003, 2004, 2005
BUICK LESABRE2006
BUICK LUCERNE2006, 2007, 2008, 2009, 2010, 2011
BUICK LUCERNE2012
BUICK PARK AVENUE2000, 2001, 2002, 2003, 2004, 2005
BUICK RAINIER2004, 2005, 2006, 2007
BUICK REGAL2000, 2001, 2002, 2003, 2004
BUICK REGAL2005
BUICK REGAL2011, 2012, 2013, 2014, 2015, 2016, 2017
BUICK RENDEZVOUS2002, 2003, 2004, 2005, 2006, 2007
BUICK RIVIERA2000
BUICK TERRAZA2005, 2006, 2007
BUICK TERRAZA2008
BUICK VERANO2012, 2013, 2014, 2015, 2016, 2017
CADILLAC ATS2013, 2014, 2015, 2016, 2017
CADILLAC CATERA2000, 2001
CADILLAC CT62016
CADILLAC CT6 PLUG-IN HYBRID2017 (the catalog's model; the bulletin names a series or trim of it)
CADILLAC CTS2003, 2004, 2005
CADILLAC CTS2007, 2008, 2009, 2010, 2011, 2012, 2013
CADILLAC DEVILLE2000, 2001, 2002, 2003, 2004, 2005
CADILLAC DTS2006, 2007, 2008, 2009, 2010, 2011
CADILLAC ELDORADO2000, 2001, 2002
CADILLAC ELR2014, 2015, 2016, 2017
CADILLAC ESCALADE2000
CADILLAC ESCALADE2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017
CADILLAC ESCALADE ESV2003 (the catalog's model; the bulletin names a series or trim of it)
CADILLAC ESCALADE ESV2005 (the catalog's model; the bulletin names a series or trim of it)
CADILLAC ESCALADE ESV2007, 2008, 2009, 2010, 2011, 2012, 2013 (the catalog's model; the bulletin names a series or trim of it)
CADILLAC ESCALADE EXT2009, 2010, 2011, 2012 (the catalog's model; the bulletin names a series or trim of it)
CADILLAC ESCALADE EXT 15002002, 2003, 2004, 2005, 2006, 2007, 2008, 2009 (the catalog's model; the bulletin names a series or trim of it)
CADILLAC SEVILLE2001, 2002, 2003, 2004
CADILLAC SRX2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015
CADILLAC STS2005, 2006, 2007
CADILLAC STS2009, 2010, 2011
CADILLAC XLR2004
CADILLAC XLR2007, 2008
CADILLAC XT52017
CADILLAC XTS2014, 2015, 2016, 2017
CHEVROLET ALERO EXPORT2000 to 2002
CHEVROLET ASTRO2000 to 2001
CHEVROLET ASTRO2003 to 2005
CHEVROLET AVALANCHE 15002002 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET AVALANCHE 15002004, 2005, 2006, 2007, 2008 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET AVALANCHE 15002010, 2011, 2012, 2013 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET AVEO2004, 2005, 2006
CHEVROLET AVEO2009, 2010, 2011
CHEVROLET B72001
CHEVROLET BLAZER2000, 2001, 2002, 2003, 2004, 2005
CHEVROLET BOLT EV2017
CHEVROLET CAMARO2001, 2002
CHEVROLET CAMARO2010, 2011
CHEVROLET CAMARO2014, 2015, 2016, 2017
CHEVROLET CAPRICE POLICE PURSUIT2012 to 2016
CHEVROLET CAPTIVA2012 to 2015
CHEVROLET CAPTIVA SPORT2012
CHEVROLET CAVALIER2000, 2001, 2002, 2003, 2004, 2005
CHEVROLET CHEVEROLET SS2017
CHEVROLET CITY EXPRESS2015, 2016
CHEVROLET CLASSIC2004 to 2005
CHEVROLET COBALT2006, 2007, 2008
CHEVROLET COBALT2010
CHEVROLET COLORADO2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012
CHEVROLET COLORADO2013
CHEVROLET COLORADO2015, 2016, 2017
CHEVROLET CORVETTE2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014
CHEVROLET CRUZE2011, 2012, 2013, 2014, 2015, 2016, 2017
CHEVROLET EQUINOX2006, 2007, 2008
CHEVROLET EQUINOX2010, 2011, 2012, 2013, 2014, 2015, 2016
CHEVROLET EXPRESS2000, 2001
CHEVROLET EXPRESS2006, 2007, 2008, 2009
CHEVROLET EXPRESS2012
CHEVROLET EXPRESS 15002001 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET EXPRESS 15002008, 2009 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET EXPRESS 15002011, 2012 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET EXPRESS 15002014 (the catalog's model; the bulletin names a series or trim of it)
GMC ACADIA2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017
GMC CANYON2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012
GMC CANYON2015, 2016, 2017
GMC ENVOY2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009
GMC S/T JIMMY2000 to 2001
GMC SAFARI2000, 2001, 2002, 2003, 2004, 2005
GMC SAVANA2003, 2004, 2005, 2006, 2007, 2008, 2009
GMC SAVANA2011
GMC SAVANA2015, 2016, 2017
GMC SIERRA 15002004, 2005, 2006, 2007, 2008, 2009, 2010 (the catalog's model; the bulletin names a series or trim of it)
GMC SIERRA 15002012, 2013 (the catalog's model; the bulletin names a series or trim of it)
GMC SIERRA 15002015, 2016, 2017 (the catalog's model; the bulletin names a series or trim of it)
GMC SONOMA2000, 2001, 2002, 2003, 2004
GMC SUBURBAN2000
GMC SUBURBAN2001
GMC SUBURBAN2003
GMC TERRAIN2012, 2013, 2014, 2015, 2016
GMC TOPKICK2003 to 2010
GMC W-SERIES2001 to 2011
GMC W45002000 to 2001
GMC W45002003 to 2009
GMC W55002000 to 2010
GMC YUKON2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009
GMC YUKON2011
GMC YUKON DENALI2002 (the catalog's model; the bulletin names a series or trim of it)
GMC YUKON DENALI2004, 2005, 2006, 2007, 2008 (the catalog's model; the bulletin names a series or trim of it)
GMC YUKON DENALI2010, 2011, 2012, 2013 (the catalog's model; the bulletin names a series or trim of it)
GMC YUKON DENALI XL2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013 (the catalog's model; the bulletin names a series or trim of it)
HUMMER H22003, 2004, 2005, 2006, 2007, 2008, 2009, 2010
HUMMER H32007, 2008, 2009, 2010
ISUZU ASCENDER2003, 2004, 2005, 2006, 2007, 2008
ISUZU N SERIES2000 to 2004
ISUZU N-SERIES2000 to 2010
ISUZU RODEO2000, 2001, 2002, 2003, 2004
ISUZU RODEO2008
ISUZU TROOPER2000, 2001, 2002
OLDSMOBILE ALERO2000, 2001, 2002, 2003, 2004
OLDSMOBILE BRAVADA2000, 2001, 2002, 2003, 2004
OLDSMOBILE BRAVADA2005
OLDSMOBILE INTRIGUE2000, 2001, 2002
OLDSMOBILE SILHOUETTE2000, 2001, 2002, 2003, 2004
PONTIAC BONNEVILLE2001, 2002, 2003, 2004
PONTIAC FIREBIRD2000, 2001, 2002
PONTIAC G32009, 2010
PONTIAC G32011
PONTIAC G52007, 2008, 2009, 2010
PONTIAC G62007, 2008, 2009, 2010
PONTIAC G82008, 2009, 2010
PONTIAC GRAND AM2000, 2001, 2002, 2003, 2004, 2005
PONTIAC GRAND PRIX2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008
PONTIAC GTO2004, 2005, 2006
PONTIAC LACROSSE2005
PONTIAC MONTANA2000, 2001, 2002, 2003, 2004
PONTIAC MONTANA2005 to 2008
PONTIAC PURSUIT2005, 2006
PONTIAC PURSUIT2009
PONTIAC SOLSTICE2006, 2007, 2008, 2009, 2010
PONTIAC SUNFIRE2001, 2002, 2003, 2004, 2005
PONTIAC TORRENT2007, 2008, 2009
PONTIAC TRANS SPORT2000 to 2001
PONTIAC VIBE2000 to 2002
PONTIAC VIBE2003, 2004, 2005, 2006
PONTIAC VIBE2008, 2009, 2010
PONTIAC WAVE2005
SAAB 9-32009
SAAB 9-4X2012
SAAB 9-52009
SAAB 9-7X2005, 2006, 2007, 2008, 2009
SATURN ASTRA2009
SATURN AURA2007, 2008, 2009, 2010
SATURN ION2003
SATURN ION2005, 2006, 2007
SATURN L2002003
SATURN L3002003, 2004, 2005
SATURN LS2000, 2001, 2002
SATURN OUTLOOK2007, 2008, 2009, 2010
SATURN RELAY2005, 2006, 2007
SATURN RELAY2008
SATURN SKY2007, 2008, 2009, 2010
SATURN SL2000, 2001, 2002
SATURN VUE2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010
SUZUKI XL72007, 2008, 2009

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20194632019-09-19. Electrical
20163502016-07-07. Electrical
16V5170002016-07-07. SEATS:FRONT ASSEMBLY:POWER ADJUST; ELECTRICAL SYSTEM:WIRING
16V5020002016-07-05. ELECTRICAL SYSTEM:IGNITION; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
16V0840002016-02-11. ELECTRICAL SYSTEM:SOFTWARE
20150022014-12-30. Electrical
14V8270002014-12-30. ELECTRICAL SYSTEM:IGNITION
20142842014-07-03. Electrical
14V4000002014-07-03. ELECTRICAL SYSTEM:IGNITION
20142462014-06-23. Electrical

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

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