NHTSA recall 14V827000
A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.
| Published by | NHTSA (United States) |
|---|---|
| Campaign number | 14V827000 |
| Manufacturer's number | 14696 and 14912 |
| Manufacturer | General Motors LLC |
| Reported | 2014-12-30 |
| Owners notified | 2015-02-12 |
| Component | ELECTRICAL SYSTEM:IGNITION |
| Units potentially affected | 84192 |
| Report | Quarterly report 6, for 2016 quarter 2 |
|---|---|
| Filed with NHTSA | 2016-07-28 |
| Vehicles in the campaign | 84192 |
| Reported remedied | 53283 (63%) |
| Reported unreachable | 452 |
| Reported removed | 0 |
These are the manufacturer's totals for the whole campaign at the end of 2016 quarter 2, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026-10-19.
What is wrong
General Motors LLC (GM) is recalling certain model year 2011-2012 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado HD, Silverado LD, Suburban, Tahoe, GMC Sierra LD, Sierra HD, Yukon, and Yukon XL vehicles. In the affected vehicles, the ignition lock actuator may bind, making turning the key difficult or causing the ignition to get stuck in the "Start" position.
What can happen
If stuck in the "Start" position, the ignition may suddenly snap back into the "Accessory" position, causing a loss of engine, steering, and braking power, increasing the risk of a vehicle crash. If the vehicle is in a crash, the air bags may not deploy, increasing the risk of occupant injury.
The remedy
GM will notify owners, and dealers will inspect and replace the ignition lock housing, as necessary, free of charge. The recall began on February 12, 2015. Owners may contact GM customer service at 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14696 for the original equipment, and 14912 for the service replacement parts.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
| 2011 CADILLAC ESCALADE | Built 2011-05-09 to 2012-05-21. |
|---|---|
| 2012 CADILLAC ESCALADE | Built 2011-05-09 to 2012-05-21. |
| 2011 CADILLAC ESCALADE ESV | Built 2011-05-09 to 2011-11-11. Listed as a series or trim of this model. |
| 2012 CADILLAC ESCALADE ESV | Built 2011-05-09 to 2011-11-11. Listed as a series or trim of this model. |
| 2011 CADILLAC ESCALADE EXT | Built 2011-05-23 to 2011-09-03. Listed as a series or trim of this model. |
| 2012 CADILLAC ESCALADE EXT | Built 2011-05-23 to 2011-09-03. Listed as a series or trim of this model. |
| 2011 CHEVROLET AVALANCHE | Built 2011-05-17 to 2011-08-04. |
| 2012 CHEVROLET AVALANCHE | Built 2011-05-17 to 2011-08-04. |
| 2011 CHEVROLET SILVERADO | Built 2011-05-06 to 2012-06-14. |
| 2012 CHEVROLET SILVERADO | Built 2011-05-06 to 2012-06-14. |
| 2011 CHEVROLET SUBURBAN | Built 2011-05-09 to 2012-03-08. |
| 2012 CHEVROLET SUBURBAN | Built 2011-05-09 to 2012-03-08. |
| 2011 CHEVROLET TAHOE | Built 2011-05-09 to 2012-05-03. |
| 2012 CHEVROLET TAHOE | Built 2011-05-09 to 2012-05-03. |
| 2011 GMC SIERRA | Built 2011-05-06 to 2012-06-14. |
| 2012 GMC SIERRA | Built 2011-05-06 to 2012-06-14. |
| 2011 GMC YUKON | Built 2011-05-09 to 2012-05-31. |
| 2012 GMC YUKON | Built 2011-05-09 to 2012-05-31. |
| 2011 GMC YUKON XL | Built 2011-05-09 to 2012-05-21. |
| 2012 GMC YUKON XL | Built 2011-05-09 to 2012-05-21. Listed as a series or trim of this model. |
A vehicle with no link is not in this site's catalog, which covers cars, multipurpose vehicles and trucks by model year. The campaign is from data as of 2026-10-19.
Bulletins for the same vehicles and component
| PIT5185 | 2023-12-26. Service bulletin. Computer-Controlled Cranking System (Bump Start) Inoperative. |
|---|---|
| PIT4560G | 2023-12-26. Service bulletin. Normal Characteristic - RKE Inoperative / Unable To Program Fobs. |
| PIT5209 | 2023-12-11. Service bulletin. Unwanted Alarm Sounding (GM Accessory Inclination Sensor Mounting) |
| 120089002A | 2023-12-04. Service bulletin. Requesting a New Key Code for Customer with Lost or Stolen Keys |
| PIC5650K | 2023-06-13. Service bulletin. This Preliminary Information communication provides information to the technician about vehicles that have an intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3060, and/or B3935. Technician should not replace any parts for this concern. If unable to duplicate the concern ask if the customer uses any Radio Frequency Identification Devices when the concern is present. Dealer should also direct their customers to the appropriate section in the Owner manuals that references that the device complies. |
| PIT4376J | 2018-05-21. Service bulletin. This Preliminary Information communication advises the technician about key and theft information for Fleet Vehicles equipped with RPO 6E2 or 6E8 and converting to fleet mode. Technician will need to ensure fleet vehicles with RPO 6E2 or 6E8 should be checked to verify that the Theft Deterrent Module is in fleet mode prior to attempting to add keys. |
| PI1098A | 2017-08-15. Service bulletin. This preliminary bulletin provides a procedure on how to cold crank test a battery in a vehicle. |
| PI1018A | 2017-08-15. Service bulletin. This preliminary informational bulletin adds the 2015 model year to repair information on correcting a customer concern of poor, limited, reduced Remote Keyless Entry (RKE) or Remote Vehicle Start (RVS) range. |
| PIP4828B | 2017-08-15. Service bulletin. This Preliminary Information communication provides information to the technician about vehicles that have a rough idle and/or momentary lack of power after cold starting the engine and immediately placing the transmission in gear. Technician should follow published Service Information diagnostics first. Dealer should communicate to the customer this condition is a normal operating characteristic of their vehicle. |
| PIT4813C | 2017-08-15. Service bulletin. This Preliminary Information communication provides information to the technician about vehicles with a "Service Charging System" message displayed on the Driver Information Center and/or a low voltage reading on the volt gauge during the first several minutes after a cold start. Technician may find a Diagnostic Trouble Code B1517 sym 03. If this concern only occurs during the first several minutes of a cold start, no repairs should be made. Dealer should communicate to the customer that this is normal operating characteristic of vehicles equipped with the diesel engine. |
A bulletin is the manufacturer's note to its dealers. It is not part of this recall.