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Service bulletin PIC4310K

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10094899
Published by NHTSA2017-03-14
Manufacturer's numberPIC4310K
Manufacturer's date2015-01-14
NHTSA componentELECTRICAL SYSTEM

NHTSA's summary

THIS PRELIMINARY INFORMATION COMMUNICATION PROVIDES INFORMATION TO THE TECHNICIAN ABOUT VEHICLE THAT MAY HAVE AN ONSTAR SYSTEM THAT HAS PROGRESSION TONES WHEN PRESSING THE BLUE OR RED BUTTON. TECHNICIAN WILL NEED TO CALL GENERAL MOTORS TECHNICAL ASSISTANCE CENTER WITH THE SCAN TOOL DATA FROM THE ONSTAR SYSTEM.

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Electrical system

Vehicles listed
BUICK CENTURY2000, 2001, 2002, 2003, 2004, 2005
BUICK ENCLAVE2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015
BUICK ENCORE2013, 2014, 2015
BUICK LACROSSE2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015
BUICK LESABRE2000, 2001, 2002, 2003, 2004, 2005
BUICK LESABRE2006
BUICK LUCERNE2006, 2007, 2008, 2009, 2010, 2011
BUICK LUCERNE2012
BUICK PARK AVENUE2000, 2001, 2002, 2003, 2004, 2005
BUICK RAINIER2004, 2005, 2006, 2007
BUICK REGAL2002, 2003, 2004
BUICK REGAL2005
BUICK REGAL2008 to 2010
BUICK REGAL2011, 2012, 2013, 2014, 2015
BUICK RENDEZVOUS2000
BUICK RENDEZVOUS2001, 2002, 2003, 2004, 2005, 2006, 2007
BUICK TERRAZA2005, 2006, 2007
BUICK TERRAZA2008
BUICK VERANO2012, 2013, 2014, 2015
CADILLAC ATS2013, 2014, 2015
CADILLAC CATERA2000, 2001
CADILLAC CTS2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013
CADILLAC DEVILLE2000, 2001, 2002, 2003, 2004, 2005
CADILLAC DTS2006, 2007, 2008, 2009, 2010, 2011
CADILLAC DTS2012
CADILLAC ELDORADO2000, 2001, 2002
CADILLAC ELR2014, 2015
CADILLAC ESCALADE2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015
CADILLAC ESCALADE ESV2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015 (the catalog's model; the bulletin names a series or trim of it)
CADILLAC ESCALADE EXT2007, 2008, 2009, 2010, 2011, 2012, 2013 (the catalog's model; the bulletin names a series or trim of it)
CADILLAC ESCALADE EXT 15002002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011 (the catalog's model; the bulletin names a series or trim of it)
CADILLAC SEVILLE2000, 2001, 2002, 2003, 2004
CADILLAC SRX2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015
CADILLAC STS2005, 2006, 2007, 2008, 2009, 2010, 2011
CADILLAC XLR2004, 2005, 2006, 2007, 2008, 2009
CADILLAC XT52015
CADILLAC XTS2013, 2014, 2015
CHEVROLET ASTRO2000 to 2005
CHEVROLET AVALANCHE2007, 2008, 2009, 2010, 2011

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20163502016-07-07. Electrical
16V5170002016-07-07. SEATS:FRONT ASSEMBLY:POWER ADJUST; ELECTRICAL SYSTEM:WIRING
16V5020002016-07-05. ELECTRICAL SYSTEM:IGNITION; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
20154222015-09-24. Electrical
20153902015-09-03. Electrical
20153222015-07-21. Electrical
20150752015-02-19. Electrical
20150022014-12-30. Electrical
14V8270002014-12-30. ELECTRICAL SYSTEM:IGNITION
20144802014-10-29. Electrical

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

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