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Service bulletin PIC3278F

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10094888
Published by NHTSA2017-03-14
Manufacturer's numberPIC3278F
Manufacturer's date2015-01-14
NHTSA componentEQUIPMENT:ELECTRICAL; ELECTRICAL SYSTEM

NHTSA's summary

THIS PRELIMINARY INFORMATION COMMUNICATION PROVIDES INFORMATION TO THE TECHNICIAN THE STEPS NEEDED TO DIAGNOSE AND REPAIR THE VEHICLES THAT MAY HAVE UNWANTED OR PHANTOM PHONE CALLS. TECHNICIAN WILL NEED TO DETERMINE WHAT TYPE OF CALL THE CUSTOMER IS HAVING THAT IS UNWANTED. THE VEHICLE MAY RECEIVE AN INCOMING CALL JUST LIKE ANY OTHER PHONE. TYPICALLY THE CUSTOMER WILL HEAR THE PHONE RINGING IN THE VEHICLE. THIS SCENARIO ALSO INCLUDES INCOMING BLUETOOTH CALLS. ONE TYPE OF UNWANTED CALL CAN BE MADE IF THE KEY PAD IS FAULTY THE ONSTAR SYSTEM WILL TRY TO MAKE A BLUE BUTTON CALL FOR SHORTED VOLTAGE IN THE CIRCUITS. THE ONSTAR MODULE COULD HAVE AN INTERNAL FAULT AND PRODUCE A PHONE UNAVAILABLE AUDIO MESSAGE ALSO IT MAY HAVE A DIAGNOSTIC TROUBLE CODE U1500 OR B1000. REFER TO DIAGNOSTICS FOR THE DIAGNOSTIC TROUBLE CODE MAKING SURE TO FOLLOW ANY APPLICABLE BULLETINS OR PRELIMINARY INFORMATION SHEETS. A GREADYH OR GONSTAR READYH AUDIO MESSAGE HEARD WHILE DRIVING. IN SOME CASES IT HAS BEEN FOUND THAT THE CUSTOMER IS INADVERTENTLY PRESSING THE PUSH TO TALK BUTTON ON THE STEERING WHEEL CONTROLS. ON RARE OCCASIONS, OTHER ISSUES IN THE STEERING COLUMN OR STEERING WHEEL CONTROL SYSTEM MAY INDUCE THIS CONCERN.

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Electrical system, Equipment and accessories

Trouble codes named

B1000, U1500

Vehicles listed
BUICK CENTURY2000
CADILLAC ESCALADE2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013
CADILLAC ESCALADE ESV2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015 (the catalog's model; the bulletin names a series or trim of it)
CADILLAC ESCALADE EXT2007, 2008, 2009, 2010, 2011, 2012, 2013 (the catalog's model; the bulletin names a series or trim of it)
CADILLAC SEVILLE2002, 2003, 2004
CADILLAC SRX2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014
CADILLAC XLR2004, 2005, 2006, 2007, 2008, 2009
CHEVROLET ASTRO2000 to 2005
CHEVROLET AVALANCHE 15002002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET AVEO2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011
CHEVROLET B72001
CHEVROLET BLAZER2000, 2001, 2002, 2003, 2004, 2005
CHEVROLET CAMARO2000, 2001, 2002
CHEVROLET CAMARO2010, 2011, 2012, 2013, 2014, 2015
CHEVROLET CAPRICE POLICE PURSUIT2012 to 2015
CHEVROLET CAPTIVA2012 to 2015
CHEVROLET CAPTIVA SPORT2009
CHEVROLET CAPTIVA SPORT2012
CHEVROLET CAVALIER2000, 2001, 2002, 2003, 2004, 2005
CHEVROLET CHEVEROLET SS2014 to 2015
CHEVROLET CLASSIC2004 to 2005
CHEVROLET COBALT2005, 2006, 2007, 2008, 2009, 2010
CHEVROLET COLORADO2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012
CHEVROLET COLORADO2013
CHEVROLET COLORADO2015
CHEVROLET CORVETTE2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015
CHEVROLET CRUZE2010, 2011, 2012, 2013, 2014, 2015
CHEVROLET EPICA2005
CHEVROLET EQUINOX2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015
CHEVROLET EXPRESS2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014
CHEVROLET HHR2006, 2007, 2008, 2009, 2010, 2011
CHEVROLET IMPALA2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015
CHEVROLET LUMINA2000, 2001
CHEVROLET LUMINA2002
CHEVROLET MALIBU2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015
CHEVROLET MONTE CARLO2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007
CHEVROLET N300 MAX2017
CHEVROLET OPTRA2004, 2005, 2006, 2007
CHEVROLET OPTRA2016
CHEVROLET ORLANDO2012, 2013, 2014
CHEVROLET PRIZM2000 to 2002
CHEVROLET S102000 to 2005
CHEVROLET SILVERADO 15002000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SILVERADO 25002014 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SILVERADO 35002014 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SONIC2013, 2014, 2015
CHEVROLET SPARK2013, 2014, 2015, 2016
CHEVROLET SPARK EV2014, 2015 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SSR2003, 2004, 2005, 2006
CHEVROLET SSR2007
CHEVROLET SUBURBAN2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015
CHEVROLET TAHOE2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015
CHEVROLET TRACKER2000, 2001, 2002, 2003, 2004
CHEVROLET TRAILBLAZER2000 to 2001
CHEVROLET TRAILBLAZER2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009
CHEVROLET TRANS SPORT2000 to 2001
CHEVROLET TRAVERSE2008
CHEVROLET TRAVERSE2009, 2010, 2011, 2012, 2013, 2014, 2015
CHEVROLET TRAX2013, 2014, 2015
CHEVROLET UPLANDER2005, 2006, 2007, 2008, 2009
CHEVROLET VENTURE2000, 2001, 2002, 2003, 2004, 2005
CHEVROLET VOLT2011, 2012, 2013, 2014, 2015
CHEVROLET W-SERIES2001 to 2008
GMC ACADIA2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015
GMC CANYON2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013
GMC CANYON2015
GMC ENVOY2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009
GMC ENVOY2010 to 2011
GMC JIMMY2000 to 2004
GMC SAFARI2000, 2001, 2002, 2003, 2004, 2005
GMC SAVANA2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014
GMC SIERRA 15002007, 2008, 2009, 2010, 2011, 2012, 2013, 2014 (the catalog's model; the bulletin names a series or trim of it)
GMC SIERRA 25002014 (the catalog's model; the bulletin names a series or trim of it)
GMC SIERRA 35002014 (the catalog's model; the bulletin names a series or trim of it)
GMC SIERRA DENALI2007, 2008, 2009, 2010, 2011, 2012, 2013 (the catalog's model; the bulletin names a series or trim of it)
GMC SONOMA2000, 2001, 2002, 2003, 2004
GMC TERRAIN2012, 2013, 2014, 2015
GMC TOPKICK2003 to 2005
GMC YUKON2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015
GMC YUKON DENALI2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013 (the catalog's model; the bulletin names a series or trim of it)
GMC YUKON DENALI XL2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013 (the catalog's model; the bulletin names a series or trim of it)
GMC YUKON XL2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011
GMC YUKON XL2012, 2013, 2014 (the catalog's model; the bulletin names a series or trim of it)
GMC YUKON XL2015
HUMMER H22003, 2004, 2005, 2006, 2007, 2008, 2009, 2010
HUMMER H32006, 2007, 2008, 2009, 2010
ISUZU ASCENDER2003, 2004, 2005, 2006, 2007, 2008
ISUZU H-SERIES2005, 2006, 2007
ISUZU N-SERIES2000 to 2009
ISUZU RODEO2000, 2001, 2002, 2003, 2004
OLDSMOBILE ALERO2000, 2001, 2002, 2003, 2004
OLDSMOBILE AURORA2000
OLDSMOBILE AURORA2001, 2002, 2003
OLDSMOBILE BRAVADA2000, 2001, 2002, 2003, 2004
OLDSMOBILE INTRIGUE2000, 2001, 2002
OLDSMOBILE SILHOUETTE2000, 2001, 2002, 2003, 2004
PONTIAC AZTEK2001, 2002, 2003, 2004, 2005
PONTIAC BONNEVILLE2000, 2001, 2002, 2003, 2004, 2005
PONTIAC FIREBIRD2000, 2001, 2002
PONTIAC G32008, 2009, 2010
PONTIAC G32011
PONTIAC G52007, 2008, 2009, 2010
PONTIAC G62008, 2009, 2010
PONTIAC G82008, 2009, 2010
PONTIAC GRAND AM2000, 2001, 2002, 2003, 2004, 2005
PONTIAC GRAND PRIX2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008
PONTIAC GTO2004, 2005, 2006
PONTIAC MONTANA2000, 2001, 2002, 2003, 2004
PONTIAC MONTANA2005
PONTIAC PURSUIT2005, 2006
PONTIAC PURSUIT2007 to 2009
PONTIAC SOLSTICE2006, 2007, 2008, 2009, 2010
PONTIAC SUNFIRE2000, 2001, 2002, 2003, 2004, 2005
PONTIAC TORRENT2006, 2007, 2008, 2009
PONTIAC TRANS AM2000 to 2001
PONTIAC VIBE2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010
PONTIAC WAVE2005
SAAB 9-32009
SAAB 9-4X2011
SAAB 9-52010
SAAB 9-7X2005, 2006, 2007, 2008, 2009
SATURN ASTRA2008, 2009
SATURN AURA2007, 2008, 2009, 2010
SATURN ION2003, 2004, 2005, 2006, 2007
SATURN L2002003
SATURN L3002003, 2004, 2005
SATURN LW2002000, 2001, 2002 (the catalog's model; the bulletin names a series or trim of it)
SATURN OUTLOOK2007, 2008, 2009, 2010
SATURN RELAY2005, 2006, 2007
SATURN RELAY2008
SATURN SKY2007, 2008, 2009, 2010
SATURN SL2000, 2001, 2002
SATURN VUE2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010
SUZUKI XL-72001 to 2002
SUZUKI XL-72003, 2004, 2005
SUZUKI XL-72006

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20194632019-09-19. Electrical
20165972016-11-29. Electrical
16V5020002016-07-05. ELECTRICAL SYSTEM:IGNITION; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
15V6400002015-10-09. ELECTRICAL SYSTEM:IGNITION
20150022014-12-30. Electrical
14V8270002014-12-30. ELECTRICAL SYSTEM:IGNITION
20144322014-10-03. Electrical
14V6140002014-10-01. ELECTRICAL SYSTEM
20142842014-07-03. Electrical
14V4000002014-07-03. ELECTRICAL SYSTEM:IGNITION

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

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