Service bulletin SB-21-011-11

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10042893
Published by NHTSA	2012-01-24
Manufacturer's number	SB-21-011-11
Manufacturer's date	2011-11-04
NHTSA component	POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM); ELECTRICAL SYSTEM:SOFTWARE

NHTSA's summary

DODGE: INFORMATION REGARDING TRANSMISSION CONTROL MODULE (TCM) REPROGRAMMING WITH NEW SOFTWARE. TRUCK IN THIRD AND FOURTH GEAR, AND AT MAXIMUM GROSS COMBINED WEIGHT, ITS DIFFICULT TO CLIMB STEEP GRADES. *PE

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Electrical system, Transmission and driveline, Automatic transmission, Software, Transmission control module

Vehicles listed
DODGE RAM 3500	2011 (the catalog's model; the bulletin names a series or trim of it)
DODGE RAM 4500	2011 (the catalog's model; the bulletin names a series or trim of it)
DODGE RAM 5500	2011 (the catalog's model; the bulletin names a series or trim of it)

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
17V821000	2017-12-20. POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
S1709000010	2023-01-09. Service bulletin. Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire. Upon investigation, it may be found that there is excessive camshaft lobe wear/lifter wear (roller failure) on one or more cam lobes and that camshaft/lifter replacement is necessary.
V51	2022-12-19. Service bulletin. Customer Satisfaction Notification V51 Reprogram Powertrain Control Module
08-053-12	2022-07-25. Service bulletin. Flash: RHR, RHW Or RHP Radio Software Enhancements This bulletin involves upgrading the software on the RHR, RHW or RHP Radio. The customer may experience one or more of the following conditions. Erratic alternate frequency switching (International only). Bluetooth phone muting during European traffic announcement (International only). Lost channel presets, home addresses, address book entries & Travel Link favorites. Not able to change default country and state then route. Unable to load .jpeg files onto hard drive to display on touch screen. Vehicle with Start/Stop feature, the screen will go black when the engine turns off at a stop. (International only). Incomplete Travel Link temperature displayed when the temperature is over 100F. Example, if the temperature is 107F the screen will display 07. (Domestic U.S. only). Cancel key inoperative after pressing the international button. iPhone4 dial not possible after second call. Missing Travel Link buttons from SAT menu (Domestic U.S. only). Devices button disabled in VES menu. Unable to route to a recent route after a map update. Remove Travel Link disclaimer popup (Domestic U.S. only). Duplicate phone numbers in popup after pressing the international button. During active call and on hold, DIAL button should be displayed (not ?TONE? button). International button not visible. Point of interest (POI) Search enhancements. When video in remote DVD player is stopped devices button wrongly labeled as DVD. Access Travel Link immediately after radio no update when staying on TL screen. iPod, track selection enhancements.
V51	2020-01-21. Service bulletin. Customer Satisfaction Notification V51 Reprogram Powertrain Control Module
18-092-15	2019-05-20. Service bulletin. Flash: Diagnostic And System Improvements This bulletin involves diagnosis and selectively erasing and reprogramming the Powertrain Control Module (PCM) with new software or if necessary replacing the PCM based on the DIAGNOSIS. This new software once reprogrammed in the PCM will prevent the need to replace the PCM when the Diagnostic Trouble Codes (DTCs) listed below occur as a pair. A small number of customers may experience one or more of the symptoms/conditions listed below or a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the Technician may find the following Diagnostic Trouble Code (DTCs): Upon further investigation the Technician may find that any of the following Diagnostic Trouble Codes have been set. If any of the following DTC's have been set perform the Diagnosis. ? U0140 - Lost Communication With Body Control Module. Attempting to clear this DTC will be unsuccessful. ? P0032 - O2 Sensor 1/1 Heater Circuit High. ? P0038 - O2 Sensor 1/2 Heater Circuit High. ? P0052 - O2 Sensor 2/1 Heater Circuit High. ? P0058 - O2 Sensor 2/2 Heater Circuit High. ? P0031 - O2 Sensor 1/1 Heater Circuit Low. ? P0037 - O2 Sensor 1/2 Heater Circuit Low. ? P0051 - O2 Sensor 2/1 Heater Circuit Low. ? P0057 - O2 Sensor 2/2 Heater Circuit Low. ? P2096 - Downstream Fuel Trim System 1 Lean (5.7L Engines). ? P2097 - Downstream Fuel Trim System 1 Rich (5.7L Engines). ? P2098 - Downstream Fuel Trim System 2 Lean (5.7L Engines). ? P2099 - Downstream Fuel Trim System 2 Rich (5.7L Engines). Driveability Improvements: ? Engine seems to lacks power at high engine RPM (5.7L and 4.7L Engines). ? Shudder or shake condition on wide open throttle stab during downshift event (5.7L and 4.7L Engines). ? EVAP Diagnostic Enhancements. This diagnostic routine will be disabled while the vehicle is in decel fuel shut off mode. (3.7L and 4.7L Engines only). ? Audible knock sound on WOT launchs. (DJ/DD 5.7L Engines only). Transmission Improvement
68211004A	2018-11-26. Service bulletin. Shifter - Automatic Trans Before this part is replaced for any issue please call John Grzecki on cell (248) 379- 0969. If you do not receive a return call within 15 minutes, proceed with the repair. Please be sure to accurately record any DTCs identified with the scan tool and document them on the repair order.
08-028-16	2018-06-25. Service bulletin. RE2 RE6 RB5 RB6 Radio Software Enhancements This bulletin involves updating the radio software and navigation if equipped. A customer may experience one or more of the following conditions: · Radio display screen will lock up and reset intermittently. · Incorrect routing directions to fuel stations when using Travel Link. · Unable to turn on heated seats; icon is greyed out. · Navigation screen goes blank. · Navigation system freezes/locks up. · Vehicles with Mopar special edition radio will update radio?s splash screen. · Navigation icon shows the vehicle going backward when it?s moving forward.
18-050-14 REV. A	2018-06-11. Service bulletin. Flash: Drone or Vibration Present During MDS Operation This bulletin involves selectively erasing and reprogramming the Powertrain Control Module (PCM) with new software. New PCM software is being released to address a customer's concern of a drone or vibration type condition while driving at highway speeds during MDS (Multiple Displacement System) operation.In addition, the following powertrain system improvements/enhancements are also included in this software release: Improved Electronic Voltage Regulator control to more precisely maintain system voltage. Enhanced Automatic Oil Change Indicator(EAOCI) system improvements to switch to a severe duty cycle algorithm anytime the PCM is replaced to ensure the customer receives a timely oil change required message. (Only applies to vehicles using a block heater in ambient temperatures greater than -20°F(-29°C)).
08-053-12	2018-05-14. Service bulletin. Flash: RHR, RHW Or RHP Radio Software Enhancements This bulletin involves upgrading the software on the RHR, RHW or RHP Radio. The customer may experience one or more of the following conditions. Erratic alternate frequency switching (International only). Bluetooth phone muting during European traffic announcement (International only). Lost channel presets, home addresses, address book entries & Travel Link favorites. Not able to change default country and state then route. Unable to load .jpeg files onto hard drive to display on touch screen. Vehicle with Start/Stop feature, the screen will go black when the engine turns off at a stop. (International only). Incomplete Travel Link temperature displayed when the temperature is over 100F. Example, if the temperature is 107F the screen will display 07. (Domestic U.S. only). Cancel key inoperative after pressing the international button. iPhone4 dial not possible after second call. Missing Travel Link buttons from SAT menu (Domestic U.S. only). Devices button disabled in VES menu. Unable to route to a recent route after a map update. Remove Travel Link disclaimer popup (Domestic U.S. only). Duplicate phone numbers in popup after pressing the international button. During active call and on hold, DIAL button should be displayed (not ?TONE? button). International button not visible. Point of interest (POI) Search enhancements. When video in remote DVD player is stopped devices button wrongly labeled as DVD. Access Travel Link immediately after radio no update when staying on TL screen. iPod, track selection enhancements.
08-053-12	2018-02-21. Service bulletin. Flash: RHR, RHW Or RHP Radio Software Enhancements This bulletin involves upgrading the software on the RHR, RHW or RHP Radio. The customer may experience one or more of the following conditions. Erratic alternate frequency switching (International only). Bluetooth phone muting during European traffic announcement (International only). Lost channel presets, home addresses, address book entries & Travel Link favorites. Not able to change default country and state then route. Unable to load .jpeg files onto hard drive to display on touch screen. Vehicle with Start/Stop feature, the screen will go black when the engine turns off at a stop. (International only). Incomplete Travel Link temperature displayed when the temperature is over 100F. Example, if the temperature is 107F the screen will display 07. (Domestic U.S. only). Cancel key inoperative after pressing the international button. iPhone4 dial not possible after second call. Missing Travel Link buttons from SAT menu (Domestic U.S. only). Devices button disabled in VES menu. Unable to route to a recent route after a map update. Remove Travel Link disclaimer popup (Domestic U.S. only). Duplicate phone numbers in popup after pressing the international button. During active call and on hold, DIAL button should be displayed (not ?TONE? button). International button not visible. Point of interest (POI) Search enhancements. When video in remote DVD player is stopped devices button wrongly labeled as DVD. Access Travel Link immediately after radio no update when staying on TL screen. iPod, track selection enhancements.