NHTSA recall 19V735000
A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.
| Published by | NHTSA (United States) |
|---|---|
| Campaign number | 19V735000 |
| Manufacturer's number | AKB8 |
| Manufacturer | Porsche Cars North America, Inc. |
| Reported | 2019-10-16 |
| Owners notified | 2019-12-13 |
| Component | SERVICE BRAKES; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL |
| Units potentially affected | 44128 |
| Report | Quarterly report 6, for 2021 quarter 1 |
|---|---|
| Filed with NHTSA | 2021-04-07 |
| Vehicles in the campaign | 44128 |
| Reported remedied | 41241 (93%) |
| Reported unreachable | 0 |
| Reported removed | 0 |
These are the manufacturer's totals for the whole campaign at the end of 2021 quarter 1, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026-10-19.
What is wrong
Porsche Cars North America, Inc. (Porsche) is recalling certain 2017 Panamera 4, Panamera Turbo, Panamera Turbo Executive, 2017-2018 Panamera, Panamera 4S Executive, Panamera 4S, 2018 Panamera Turbo S Hybrid, Panamera 4 Hybrid Sport Turismo, Panamera 4 Sport Turismo, Panamera Turbo S Hybrid Sport Turismo, Panamera 4 Hybrid, Panamera 4 Executive, 2019 Cayenne Hybrid, 2019-2020 Cayenne, Cayenne S, Cayenne Turbo, 2020 Cayenne Coupe, Cayenne Turbo Coupe, and Cayenne S Coupe vehicles. The instrument cluster may not provide a visual warning when the brake pads are worn out. As a result, these vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light vehicle brake systems."
What can happen
If the driver is not alerted when brake pads are worn out, the vehicle may not respond as expected when braking, increasing the risk of crash.
The remedy
Porsche will notify owners, and dealers will reprogram the instrument cluster, free of charge. The recall is began December 13, 2019. Owners may contact Porsche customer service at 1-800-767-7243. Porsche's number for this recall is AKB8. Note: This recall supersedes recall 19V115 and includes vehicles that were previously remedied under that campaign.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
| 2019 PORSCHE CAYENNE | Built 2018-04-04 to 2019-08-02. |
|---|---|
| 2020 PORSCHE CAYENNE | Built 2018-04-04 to 2019-08-02. |
| 2017 PORSCHE PANAMERA | Built 2016-09-23 to 2018-12-21. |
| 2018 PORSCHE PANAMERA | Built 2016-09-23 to 2018-12-21. |
A vehicle with no link is not in this site's catalog, which covers cars, multipurpose vehicles and trucks by model year. The campaign is from data as of 2026-10-19.
Bulletins for the same vehicles and component
| No. 211-23-2 | 2024-03-05. Service bulletin. Symptom based workshop manual for the yellow warning message "PSM failure" in the instrument cluster - Checking Hydraulic Unit and Re-Program PSM Control Unit |
|---|---|
| 122-F5Q8K-07 | 2021-03-06. Service bulletin. Resubmitting at request of Mr. Bernard Hardgrave. Instructions on how to check the cable routing in the front center console area and rework it if necessary in the event that the speedometer needle in the instrument cluster is shaking. |
| No. D500 | 2020-09-02. Service bulletin. Information on Parts withdrawal of outdated instrument clusters. |
| 122-W5F2D-01 | 2019-02-25. Service bulletin. Subject: Instrument cluster Information: Due to a process error, the control number SP7 for the software variant of the PDK control unit was not stored in the vehicle order on the affected vehicles. |
| 122-K8T6V-10 | 2018-10-15. Service bulletin. Subject: Instrument cluster Information: Due to a faulty Timer function for the internal clock in the instrument cluster, there is a possibility that the control unit system will be activated cyclically by the instrument cluster after stopping the vehicle. As a result, the control unit system will not be switched to energy-saving mode, resulting in increased closed-circuit current consumption. This can deplete the vehicle battery if the vehicle is idle for a long time. |
| 122-D2C2G-11 | 2017-12-14. Service bulletin. Technical Concern: This failure is the result of faulty message monitoring within the instrument cluster. Because the instrument cluster cannot properly detect and display the current cruise control status, the cruise control does not engage. Service Information: The recommended repair is to replace the instrument cluster. Only part numbers with suffix "G" or later should be used. |
| 122-E5M8Q-11 | 2017-12-14. Service bulletin. Technical Concern: This failure is often accompanied by a long list of instrument cluster faults, including "C11011 - Control unit faulty, watchdog". All reported cases have been at PDI or with very low mileage. Service Information: The recommended repair is to replace the instrument cluster. Only part numbers with suffix "G" or later should be used. |
| 122-G2L2B-09 | 2017-09-14. Service bulletin. Information: There is a possibility that when you switch on the ignition, the displays in the instrument cluster will not be activated on the affected vehicles. As a result, no information will be displayed in the instrument cluster. Remedial Action: Re-program the instrument cluster using the PIWIS Tester with software version 35.000.010 (or higher) installed. |
A bulletin is the manufacturer's note to its dealers. It is not part of this recall.