NHTSA recall 14V394000
A recall listed here may apply to a vehicle of this year, make and model. Only the manufacturer can say whether it applies to one vehicle: check the VIN with the official lookups.
| Published by | NHTSA (United States) |
|---|---|
| Campaign number | 14V394000 |
| Manufacturer's number | 14172 |
| Manufacturer | General Motors LLC |
| Reported | 2014-07-02 |
| Owners notified | 2014-09-15 |
| Component | ELECTRICAL SYSTEM:IGNITION |
| Units potentially affected | 554328 |
| Report | Quarterly report 8, for 2016 quarter 2 |
|---|---|
| Filed with NHTSA | 2016-07-28 |
| Vehicles in the campaign | 554328 |
| Reported remedied | 324312 (58%) |
| Reported unreachable | 2498 |
| Reported removed | 53967 |
These are the manufacturer's totals for the whole campaign at the end of 2016 quarter 2, as filed with NHTSA. They do not say whether one vehicle has been remedied: check the VIN with the official lookups. The reports are from data as of 2026-10-19.
What is wrong
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 2, 2014 that they are recalling 554,328 model year 2003-2014 Cadillac CTS vehicles manufactured August 16, 2001, to April 28, 2014, and 2004-2006 Cadillac SRX vehicles manufactured March 20, 2003, to August 11, 2006. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
What can happen
If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.
The remedy
GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 15, 2014. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is 14172.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
| 2003 CADILLAC CTS | Built 2001-09-16 to 2003-06-06. |
|---|---|
| 2004 CADILLAC CTS | Built 2003-03-05 to 2004-05-17. |
| 2005 CADILLAC CTS | Built 2004-02-18 to 2005-06-03. |
| 2006 CADILLAC CTS | Built 2005-03-14 to 2006-05-05. |
| 2007 CADILLAC CTS | Built 2006-03-07 to 2007-06-27. |
| 2008 CADILLAC CTS | Built 2007-05-01 to 2008-06-06. |
| 2009 CADILLAC CTS | Built 2008-03-31 to 2009-06-26. |
| 2010 CADILLAC CTS | Built 2009-02-12 to 2010-06-07. |
| 2011 CADILLAC CTS | Built 2010-04-20 to 2011-06-02. |
| 2012 CADILLAC CTS | Built 2011-03-03 to 2012-06-08. |
| 2013 CADILLAC CTS | Built 2012-04-04 to 2013-07-29. |
| 2014 CADILLAC CTS | Built 2013-03-22 to 2014-04-28. |
| 2004 CADILLAC SRX | Built 2003-03-20 to 2004-05-17. |
| 2005 CADILLAC SRX | Built 2004-03-09 to 2005-06-03. |
| 2006 CADILLAC SRX | Built 2005-03-30 to 2006-08-11. |
A vehicle with no link is not in this site's catalog, which covers cars, multipurpose vehicles and trucks by model year. The campaign is from data as of 2026-10-19.
Bulletins for the same vehicles and component
| PIE0296 | 2024-04-15. Service bulletin. Engineering Information |
|---|---|
| 14497A | 2023-12-04. Service bulletin. Unintended Ignition Key Rotation |
| 14172B | 2023-12-04. Service bulletin. Unintended Ignition Key Rotation |
| 14172A | 2023-12-04. Service bulletin. Unintended Ignition Key Rotation |
| 120089002A | 2023-12-04. Service bulletin. Requesting a New Key Code for Customer with Lost or Stolen Keys |
| PIC5650K | 2023-06-13. Service bulletin. This Preliminary Information communication provides information to the technician about vehicles that have an intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3060, and/or B3935. Technician should not replace any parts for this concern. If unable to duplicate the concern ask if the customer uses any Radio Frequency Identification Devices when the concern is present. Dealer should also direct their customers to the appropriate section in the Owner manuals that references that the device complies. |
| 21NA147 | 2021-08-09. Service bulletin. This service bulletin provides a repair procedure to correct a customer concern of Coolant and/or Oil Leak, Malfunction Indicator Lamp (MIL) Illuminated?. |
| 15521 | 2018-05-21. Service bulletin. 15521 ? Customer Advisory Letter. On these vehicles, if the side doors will not open from inside the vehicle due to low or no battery voltage, such as a discharged or disconnected battery, or if the vehicle is entered without the key fob or the fob is not working, customers are being advised that the driver and passenger side doors can still be opened from inside the vehicle by using the manual release levers located on the floor between the seats and the door openings. Also, if the vehicle's side doors will not open from outside the vehicle due to low or no battery voltage, such as a discharged or disconnected battery, or if the key fob is not working, customers are being advised that the driver side door can still be opened by using their key to manually open the vehicle's trunk and pulling the manual door release tab located in the trunk. |
| PI1009 | 2018-04-23. Service bulletin. This preliminary informational bulletin provides information for Diagnostic Tips for DTCs P0097, P00F4, P0113, P2229 and/or P0102 Set |
| PI1098A | 2017-08-15. Service bulletin. This preliminary bulletin provides a procedure on how to cold crank test a battery in a vehicle. |
A bulletin is the manufacturer's note to its dealers. It is not part of this recall.