Service bulletin 14497A

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10245893
Published by NHTSA	2023-12-04
Manufacturer's number	14497A
Manufacturer's date	2014-09-01
NHTSA component	ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:IGNITION

NHTSA's summary

Unintended Ignition Key Rotation

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Ignition

Vehicles listed
CADILLAC CTS	2011, 2012, 2013, 2014

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
14V394000	2014-07-02. ELECTRICAL SYSTEM:IGNITION

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
PIE0296	2024-04-15. Service bulletin. Engineering Information
14172B	2023-12-04. Service bulletin. Unintended Ignition Key Rotation
14172A	2023-12-04. Service bulletin. Unintended Ignition Key Rotation
120089002A	2023-12-04. Service bulletin. Requesting a New Key Code for Customer with Lost or Stolen Keys
PIC5650K	2023-06-13. Service bulletin. This Preliminary Information communication provides information to the technician about vehicles that have an intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3060, and/or B3935. Technician should not replace any parts for this concern. If unable to duplicate the concern ask if the customer uses any Radio Frequency Identification Devices when the concern is present. Dealer should also direct their customers to the appropriate section in the Owner manuals that references that the device complies.
21NA147	2021-08-09. Service bulletin. This service bulletin provides a repair procedure to correct a customer concern of Coolant and/or Oil Leak, Malfunction Indicator Lamp (MIL) Illuminated?.
15521	2018-05-21. Service bulletin. 15521 ? Customer Advisory Letter. On these vehicles, if the side doors will not open from inside the vehicle due to low or no battery voltage, such as a discharged or disconnected battery, or if the vehicle is entered without the key fob or the fob is not working, customers are being advised that the driver and passenger side doors can still be opened from inside the vehicle by using the manual release levers located on the floor between the seats and the door openings. Also, if the vehicle's side doors will not open from outside the vehicle due to low or no battery voltage, such as a discharged or disconnected battery, or if the key fob is not working, customers are being advised that the driver side door can still be opened by using their key to manually open the vehicle's trunk and pulling the manual door release tab located in the trunk.
PI1009	2018-04-23. Service bulletin. This preliminary informational bulletin provides information for Diagnostic Tips for DTCs P0097, P00F4, P0113, P2229 and/or P0102 Set
PI1098A	2017-08-15. Service bulletin. This preliminary bulletin provides a procedure on how to cold crank test a battery in a vehicle.
PIT5444C	2017-08-15. Service bulletin. This Preliminary Information communication provides information to the technician about the text messaging feature on some newer General Motors infotainment systems. Pair the iPhone to the system then enter the Bluetooth settings menu, select the “i” icon next to the vehicle name in the device and enable show notifications. The text messaging feature will be available on the next ignition cycle. However with iPhones text messages cannot be responded to when using the infotainment system, they can only be received. For android devices pair the phone to the system during the pairing process the phone will ask you to allow the vehicle to access the device contacts. A second question will pop up on the device asking to allow the vehicle to access the message access profile. Both have to be allowed for the text messaging feature to work.