Service bulletin 14172A

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10245884
Published by NHTSA	2023-12-04
Manufacturer's number	14172A
Manufacturer's date	2014-09-01
NHTSA component	ELECTRICAL SYSTEM:IGNITION; ELECTRICAL SYSTEM

NHTSA's summary

Unintended Ignition Key Rotation

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Ignition

Vehicles listed
CADILLAC CTS	2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011
CADILLAC SRX	2004, 2005, 2006

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
14V394000	2014-07-02. ELECTRICAL SYSTEM:IGNITION

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
14497A	2023-12-04. Service bulletin. Unintended Ignition Key Rotation
14172B	2023-12-04. Service bulletin. Unintended Ignition Key Rotation
120089002A	2023-12-04. Service bulletin. Requesting a New Key Code for Customer with Lost or Stolen Keys
PIC5650K	2023-06-13. Service bulletin. This Preliminary Information communication provides information to the technician about vehicles that have an intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3060, and/or B3935. Technician should not replace any parts for this concern. If unable to duplicate the concern ask if the customer uses any Radio Frequency Identification Devices when the concern is present. Dealer should also direct their customers to the appropriate section in the Owner manuals that references that the device complies.
21NA147	2021-08-09. Service bulletin. This service bulletin provides a repair procedure to correct a customer concern of Coolant and/or Oil Leak, Malfunction Indicator Lamp (MIL) Illuminated?.
15521	2018-05-21. Service bulletin. 15521 ? Customer Advisory Letter. On these vehicles, if the side doors will not open from inside the vehicle due to low or no battery voltage, such as a discharged or disconnected battery, or if the vehicle is entered without the key fob or the fob is not working, customers are being advised that the driver and passenger side doors can still be opened from inside the vehicle by using the manual release levers located on the floor between the seats and the door openings. Also, if the vehicle's side doors will not open from outside the vehicle due to low or no battery voltage, such as a discharged or disconnected battery, or if the key fob is not working, customers are being advised that the driver side door can still be opened by using their key to manually open the vehicle's trunk and pulling the manual door release tab located in the trunk.
PIC5236A	2017-08-15. Service bulletin. This Preliminary Information communication provides information to the technician how to install the new style ignition lock cylinder into the vehicle. When installing the new cylinder it is important to carefully inspect the housing for debris or damage from the old lock cylinder. No tools are required for installing the new lock cylinder. When installing into the housing, ensure that the lock cylinder is fully seated to ensure it latches into position. Do not use the old style lock cylinder that is still used on the manual transmission vehicle on an automatic transmission car.
PI1018A	2017-08-15. Service bulletin. This preliminary informational bulletin adds the 2015 model year to repair information on correcting a customer concern of poor, limited, reduced Remote Keyless Entry (RKE) or Remote Vehicle Start (RVS) range.
PIC5630	2017-08-15. Service bulletin. This Preliminary Information communication provides information to the technician about vehicles that have an intermittent no crank, no start, and or an intermittent Service Engine Soon lamp illuminated. Technician should inspect the round connector at the transmission control module for possible High Speed LAN wire or wires that may be pushed out of the back of the connector.
PIC5252A	2017-08-15. Service bulletin. This Preliminary Information communication provides information to the technician with a diagnostic tip on how to remove the ignition lock cylinder. Technician can use a pick tool on the hole behind the land on the lock cylinder housing and pull the ignition lock cylinder out of the ignition.