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Service bulletins for the 2020 Western Star 4800

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

87 on file from NHTSA, as of 2026-10-19.

By type

By component

Bulletins, newest first
03.2020 Campaign2020-03-18. Service bulletin. EQUIPMENT. Open recall and Field service Campaigns report send out to Dealers, General Managers, Service managers and warranty managers.
WP20-0022020-03-17. Service bulletin. STRUCTURE; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Warranty Policy Letter explaining the Warranty Department is aligning with the frame rail repair policy, published in DTNA Workshop Manuals, which states that there are very few cases in which welding a heat-treated frame rail is allowed. Therefore, before welding anything on a frame rail, contact the applicable regional service representative for approval.
20TS-022020-03-06. Service bulletin. ENGINE AND ENGINE COOLING. Technical Service Letter for DD Platform Heavy Duty, Metal in the Oil and Oil Filter. Some engine component failures can cause metallic debris to circulate throughout the engine lubrication system. Although the oil filter will capture most of this debris, some debris may enter the clean side of the lubrication system during oil filter bypass. Detroit has created a lubrication system cleaning and flushing procedure to address this problem.
20CSA-032020-03-06. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE. Customer Service Announcement saying that Service Pack (SP) 2 for Diagnostic Link 8.11 Standard and Professional will be available for download from the Detroit Diesel server.
02.2020 Campaign2020-03-04. Service bulletin. EQUIPMENT. Open recall and Field service Campaigns report send out to Dealers, General Managers, Service managers and warranty managers
SS10341792020-02-20. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT. Service Solution on Western Star speedometers. For certain speedometers the speedometer may drop out or the odometer may reset to zero.
SBW54-0612020-02-15. Service bulletin. ELECTRICAL SYSTEM. Service Bulletin for Guidelines for Repairing or Replacing an Electrical Harness. Use the guidelines in this bulletin to determine if a damaged electrical harness should be repaired or replaced.
WP20-001REV2020-02-15. Service bulletin. POWER TRAIN; LANE DEPARTURE; SUSPENSION; EQUIPMENT. Revision to a Warranty Policy Letter announcing the One Stop Supplier Extended Program Launch. The One Stop Supplier Extended Program streamlines the claim filing process because with One Stop Supplier Extended, the service network will file claims for some supplier-supported coverages in OWL. Revisions are in blue.
20CSA-022020-02-01. Service bulletin. ELECTRICAL SYSTEM; ENGINE AND ENGINE COOLING. Customer Service Announcement reminding service locations to update their DiagnosticLink software. To maintain access to the Detroit server, all DiagnosticLink computers must be updated with the current version of DiagnosticLink software. all DiagnosticLink 8.08 installed versions will be disabled as of Tuesday, January 28, 2020.
20CSA-012020-02-01. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; ENGINE AND ENGINE COOLING. Customer Service Announcement for a policy change regarding Detroit Service Information Bulletins (SIBs) will now have a 60-day expiration, starting on the release day of the bulletin. The intent of a SIB is to notify the service network of a major change to one or more service procedures. Do not save SIBs nor reference them for repairs, as they are uncontrolled and never updated.
SS10346152020-01-28. Service bulletin. VISIBILITY; EQUIPMENT ADAPTIVE/MOBILITY. Service Solution for Western Star Velvac Door Mirror Seal Curling. The rubber that is rolling back is actually a rubber tape. Originally, the mirrors did not have this tape. Velvac added the tape to address some whistling complaints from customers.
SS10346212020-01-21. Service bulletin. SUSPENSION. Service Solution for Western Star vehicles equipped with Hendrickson AIRTEK Axles experiencing a Harsh Ride.
WP20-0012020-01-21. Service bulletin. UNKNOWN OR OTHER; POWER TRAIN; SUSPENSION; LANE DEPARTURE. Warranty Policy Letter announcing the One Stop Supplier Extended Program Launch. The One Stop Supplier Extended Program streamlines the claim filing process because with One Stop Supplier Extended, the service network will file claims for some supplier-supported extended coverages in OWL.
SBW83-0202020-01-17. Service bulletin. VISIBILITY. Service Bulletin on A/C System Receiver-Drier Replacement Guidelines.
17TS-12REV2020-01-03. Service bulletin. ELECTRICAL SYSTEM:WIRING; ENGINE AND ENGINE COOLING; EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT. Technical Service Letter for GHG17 Heavy Duty Engine Platform 1-BOX Aftertreatment System (ATS) Wire Harness experiencing chaffing caused by vibration and dirt collecting in the harness conduit.
WI19-0222020-01-02. Service bulletin. ENGINE AND ENGINE COOLING; EQUIPMENT; ELECTRICAL SYSTEM. Warranty Information Letter announcing Detroit NOx Sensor Circuit Improvements for GHG17 After Treatment Systems
SS10345772019-12-03. Service bulletin. EQUIPMENT; POWER TRAIN; STRUCTURE; EQUIPMENT ADAPTIVE/MOBILITY. Service Solution to address WST Cab drone / vibration / tapping Under acceleration for vehicles w/Eaton Manual Trans.
SS10345792019-12-03. Service bulletin. EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY. Service Solution for prematurely failing coolers on WST Models equipped with Allison Transmissions and Rocore Transmission coolers (07-23256-001) with tow pin front X-member. Part number 07-25266-000 is a direct replacement of the failing coolers and requires no modifications or plumbing changes.
SB98-0152019-11-20. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; EQUIPMENT ADAPTIVE/MOBILITY. Service Bulletin for paint finish standards. Delfleet One has been added for aftermarket use. This version replaces service bulletin dated May 5, 2017.
WP19-0192019-11-20. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Warranty Policy letter announcing service locations have 90 calendar days from delivery to open a repair order which Identifies and addresses discrepancies from the sales order.
19-018WI2019-10-31. Service bulletin. EQUIPMENT. WARRANTY INFORMATION LETTER for coverage validation
SS10344992019-10-30. Service bulletin. EQUIPMENT; ELECTRICAL SYSTEM. Service Solution on failing RX modules in Western Star vehicles.
CAL_WS_420012019-10-30. Service bulletin. SERVICE BRAKES, AIR; EQUIPMENT. Customer Advisory Letter for WABCO HP air dryer turbo cut-off valve replacement.
SBW98-12019-10-30. Service bulletin. STRUCTURE. Service bulletin updating the Important Information section and adding instructions for proper visual inspection distance for paint finish standards.
19-016WP2019-10-30. Service bulletin. EQUIPMENT. WARRANTY POLICY LETTER- Hold disposition for Parts has been eliminated

The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.