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Service bulletin WP19-019

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10168036
Published by NHTSA2019-11-20
Manufacturer's numberWP19-019
Manufacturer's date2019-11-19
NHTSA componentEQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

NHTSA's summary

Warranty Policy letter announcing service locations have 90 calendar days from delivery to open a repair order which Identifies and addresses discrepancies from the sales order.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Equipment and accessories, Labels and manuals

Vehicles listed
FCCC S2C2020
FCCC S2G2020
FCCC S2RV2020
FCCC XBP2020
FCCC XBR2020
FCCC XBS2020
FCCC XCM2020
FCCC XCR2020
FREIGHTLINER 108SD2020
FREIGHTLINER 114SD2020
FREIGHTLINER 122SD2020
FREIGHTLINER BUSINESS CLASS M22020
FREIGHTLINER CASCADIA2020
FREIGHTLINER CORONADO2020
FREIGHTLINER ECONIC SD2020
THOMAS BUILT BUSES MINOTOUR2020 to 2021
THOMAS BUILT BUSES SAF-T-LINER C22020 to 2021
THOMAS BUILT BUSES SAF-T-LINER EFX2020 to 2021
THOMAS BUILT BUSES SAF-T-LINER HDX2020 to 2021
WESTERN STAR 47002020
WESTERN STAR 48002020
WESTERN STAR 49002020
WESTERN STAR 57002020
WESTERN STAR 69002020

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
22V3380002022-05-16. EQUIPMENT:OTHER:LABELS
20V6340002020-10-14. EQUIPMENT:OTHER:LABELS; TIRES
20V2110002020-04-10. EQUIPMENT:OTHER:LABELS
20201552020-04-09. Label

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
SF6732024-04-02. Service bulletin. Field Service Campaign for Common Telematics Platform (CTP) Installation and Initialization
SF672_V42023-12-06. Service bulletin. Revised Field Service Campaign for Common Telematics Platform Software Update
SB60-1782023-11-03. Service bulletin. Service Bulletin for Relocating the Bluetooth Microphone
SF6722023-06-29. Service bulletin. Field Service Campaign for Common Telematics Platform Software Update
SF662_V22023-05-05. Service bulletin. Revised Freightliner Field Service Campaign for TomTom Android Black Box Update
SB54-3582023-05-05. Service bulletin. Revised Freightliner Service Bulletin for Converting CTP1 to CTP2. Description of Revisions: This bulletin replaces the version dated 11/28/2022. The CTP replacement part number has been updated.
ICI23-0142023-05-05. Service bulletin. Important Campaign Information Letter for SF662 TomTom Work Instructions - Correction to Fuse Number.
SF6622023-04-07. Service bulletin. Field Service Campaign for TomTom Android Black Box Update
MYCOM_110120222022-12-03. Service bulletin. My Communications for SF625 and SF657 Pre-Flashed USB Tools. The download files for SF625 and SF657 are no longer available in our download center. In order to perform these updates you will need to order the Pre-Flashed USB tools from the PDC. This will allow for a more efficient and timely service.
SF6572022-10-04. Service bulletin. Revised Freightliner and Western Star CTP Software Update REVISION: New tools are required. The USB stick with SF657 software already loaded, along with the USB stick to CTP adaptor harness that is On-the-Go (OTG) protocol compliant, now have part numbers that can be purchased through the parts distribution center (PDC).