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Service bulletins for the 2014 Western Star 4700

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

685 on file from NHTSA, as of 2026-10-19.

By type

By component

Bulletins, newest first
TechTalk47252020-09-30. Service bulletin. STEERING; EQUIPMENT. Tech Talk discussion about power steering fluid.
D20M92020-09-23. Service bulletin. ENGINE AND ENGINE COOLING; EQUIPMENT. Detroit Diesel Field Service Campaign for Engine Emission Label Replacement. Certain DETROIT heavy-duty engines installed in various applications will require reprogramming and engine emission label replacement.
20CSA-152020-09-02. Service bulletin. ELECTRICAL SYSTEM; ENGINE AND ENGINE COOLING; EQUIPMENT. Customer Service Announcement for Release of DiagnosticLink 8.12 Service Pack 2. On Thursday, September 3, 2020, Service Pack (SP) 2 for DiagnosticLink 8.12 Standard and Professional will be made available to download from the Detroit Diesel server.
20TS-052020-07-31. Service bulletin. ENGINE AND ENGINE COOLING. Technical Service Letter for EPA10, GHG14, GHG17 Diesel Particulate Filter (DPF) Compatibility. Note: This document supersedes 14 TS-25 and 15 TS-8. Detroit Diesel has determined that some, Diesel Particulate Filters (DPFs) are compatible in pairs and or can be mixed together within EPA10 and GHG14 Systems. For 1-BOX and Two-Box Configuration Aftertreatment Systems (ATS), this is only possible when the filters are used in accordance with Tables 1 and 2 shown below. All other DPFs, NOT mentioned below, are NOT compatible.
TS10337682020-07-31. Service bulletin. SERVICE BRAKES, HYDRAULIC. Training Solution for Western Star Front Brake Squeal - Burnishing Procedure. The brake burnishing procedure can be used to help reduce brake related noise or imbalance concerns which may occur in the field.
TS10330142020-07-31. Service bulletin. EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY; FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP; ENGINE AND ENGINE COOLING. Training Solutions for Fuel Leak Found at High Pressure Fuel Pump Weep Hole for Heavy Duty DD Engines. Occasionally we see trucks come in with fuel leaking from the high pressure fuel pump weep hole. This is NOT a defect in the pump and further diagnostics need to be performed to find the root cause.
SBW31-0162020-07-31. Service bulletin. SUSPENSION:REAR; EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY. Western Star Bulletin for Non-Airliner Rear Suspension Crossmember Fastener Change. With the start of production on March 2, 2020, the fasteners used to assemble the non-Airliner rear suspension (bogie) crossmember have changed. The rear suspension bogie crossmember gussets to the C-channel will be assembled with 5/8–18 fasteners. This change includes a revision to a higher friction nut that requires an increase in tightening torque. The new higher friction nut can be identified by its green color.
SBW60-0272020-07-28. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Service Bulletin for Guidelines for Cleaning and Disinfecting Cab Surfaces. The following guidelines are for cleaning and disinfecting commonly touched surfaces on the inside and outside of a vehicle. For best results, follow cleaning and disinfecting procedures fully and consistently. Ensure there is adequate ventilation when using chemicals. NOTICE: Wipe down fragile components carefully to avoid damaging the vehicle.
SBW72-008REV2020-05-23. Service bulletin. STRUCTURE; VISIBILITY:POWER WINDOW DEVICES AND CONTROLS. Service Bulletin for Window Regulator Retrofit. The bulletin dated December 4, 2019 has been revised to include 4800 Models. Beginning 04/01/2019 Western Star cab doors were updated to a new style regulator and window. When replacing an older style regulator or window the vehicle must be retrofitted to the new style regulator and window.
WI20-0082020-04-28. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Warranty Information Letter for Warranty Training Online. DTNA is pleased to announce the release of new Warranty-related training videos. The videos provide Warranty content in short instructional videos that are available on demand through the AftermarkeTV Video Channel icon on the Aftermarket Resource Center (ARC) home page.
D20M12020-04-24. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE; ENGINE AND ENGINE COOLING. Updated DDC Field Service Campaign for GHG14 DETROIT DD13 with Two-Box Aftertreatment Software Reprogramming. Certain Detroit Model Year 2013 to 2015 GHG14 DD13 engines that are registered in California will require reprogramming to a minimum of the MCM software version and fuel map version listed below: MCM Software Version 4.7.0.0 ZGS 005. Certain sections have been updated for clarity.
WP20-0072020-04-23. Service bulletin. EQUIPMENT. Warranty Policy Letter for Chassis Progressive Damage Policy Change. Effective for repair orders opened on or after April 27, 2020, if an Authorized Service Location installed a part which later has a warrantable failure, progressive damage and labor may be covered under the Aftermarket Parts Limited Parts Warranty (Parts Warranty).
WP20-0062020-04-23. Service bulletin. EQUIPMENT. Warranty Policy Letter for Handling for Authorized Service Location Part Transfers. To promote 24-hour throughput and maximum efficiency, DTNA is adjusting multiple handling policies: Launching a new handling allowance for parts ordered from another Authorized Service Location because the facing Part Distribution Center (PDC) is out of stock Retiring Detroit's Customer First Program
WP20-0052020-04-23. Service bulletin. EQUIPMENT. Warranty Policy Letter for Handling Change: Over the Counter Aftermarket Parts Replacement Program. DTNA is pleased to announce that handling will increase to 33% for Misc. Replacement Part type claims filed under the Over the Counter (OTC) Aftermarket Parts Replacement Program.
WI20-0042020-04-23. Service bulletin. EQUIPMENT; ENGINE AND ENGINE COOLING. Warranty Information Letter for Warranty Long Block Program Change. The Detroit Reman Long Block Program has expanded. The expansion reduces complexity in ordering reman engines and promotes stocking reman engines to meet uptime commitments.
SBW54-0752020-04-18. Service bulletin. ELECTRICAL SYSTEM; BACK OVER PREVENTION. Service Bulletin for Lengthening the Backup Light Harness. Though the back-up light harness is long enough to connect to the backup light switch, it may be short enough that the wire seals in the connector can be stressed. Moisture entering through the seals can cause corrosion, resulting in a bad connection and/or failure of the switch. As a result, backup lights and, if equipped, the backup alarm, may not function when the vehicle is shifted into reverse.
02.2020 Campaign2020-03-04. Service bulletin. EQUIPMENT. Open recall and Field service Campaigns report send out to Dealers, General Managers, Service managers and warranty managers
SS10346152020-01-28. Service bulletin. VISIBILITY; EQUIPMENT ADAPTIVE/MOBILITY. Service Solution for Western Star Velvac Door Mirror Seal Curling. The rubber that is rolling back is actually a rubber tape. Originally, the mirrors did not have this tape. Velvac added the tape to address some whistling complaints from customers.
SS10346072020-01-21. Service bulletin. STRUCTURE. Service Solution for WST 4700 In Cab Floor Raceway Cover Corrosion. Some Western Star 4700 trucks experience rust through of the steel raceway covers located on the cab floor. This is typically seen in applications where the truck is run in environments where harsh chemicals are used such as salt in snowplow applications.
SBW72-0082019-12-20. Service bulletin. STRUCTURE; VISIBILITY. Service Bulletin for Window Regulator Retrofit.
SBW00-0042019-11-24. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Service Bulletin explaining Western Star's courtesy engineering policy.
SBW32-0182019-11-21. Service bulletin. EQUIPMENT; SUSPENSION:REAR. Service Bulletin for Hendrickson HaulMaax Rear Suspension Transverse Torque Rod Tower Bracket Replacement.
SS10344992019-10-30. Service bulletin. EQUIPMENT; ELECTRICAL SYSTEM. Service Solution on failing RX modules in Western Star vehicles.
ICI19-0532019-10-29. Service bulletin. ENGINE AND ENGINE COOLING. Important Campaign Information notice for field service campaign D18M3 being revised which added additional repair information,
D18M3REV12019-10-29. Service bulletin. ENGINE AND ENGINE COOLING. Field Service Campaign Revision for heavy duty engine platform oil suction manifold. Additional repairs section added.

The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.