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Service bulletin SBW31-016

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10177605
Published by NHTSA2020-07-31
Manufacturer's numberSBW31-016
Manufacturer's date2020-07-28
NHTSA componentSUSPENSION:REAR; EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY

NHTSA's summary

Western Star Bulletin for Non-Airliner Rear Suspension Crossmember Fastener Change. With the start of production on March 2, 2020, the fasteners used to assemble the non-Airliner rear suspension (bogie) crossmember have changed. The rear suspension bogie crossmember gussets to the C-channel will be assembled with 5/8–18 fasteners. This change includes a revision to a higher friction nut that requires an increase in tightening torque. The new higher friction nut can be identified by its green color.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Equipment and accessories, Suspension

Vehicles listed
WESTERN STAR 47002010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021
WESTERN STAR 48002010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021
WESTERN STAR 49002010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021
WESTERN STAR 57002010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021
WESTERN STAR 69002010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
22V3380002022-05-16. EQUIPMENT:OTHER:LABELS
20V6600002020-10-27. SUSPENSION:REAR:AXLE:SPINDLE
20V6340002020-10-14. EQUIPMENT:OTHER:LABELS; TIRES
20V5390002020-09-03. SUSPENSION:MULTIPLE AXLE
20V2110002020-04-10. EQUIPMENT:OTHER:LABELS
18V9130002018-12-19. SUSPENSION:FRONT:CONTROL ARM; STEERING:LINKAGES:TIE ROD ASSEMBLY; STEERING
20176362017-12-18. Accessories
17V8100002017-12-15. EQUIPMENT
20174072017-08-24. Suspension
17V5210002017-08-24. SUSPENSION:FRONT:SPRINGS:LEAF SPRING ASSEMBLY

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
TSB-32-020-WST2026-03-27. Service bulletin. Technical Service Bulletin for TufTrac M12 Bolts
SS734-WST2024-06-05. Other. Service Solution for Thread Spring Pin Suspension Alignment & Installation
SBW54-0742022-02-05. Service bulletin. Revised Western Star Service Bulletin for Pana-Pacific 540 Radio Controls Not Operating Normally. Minor note: added an update of document previously submitted. The related VMRS codes are added
CALWS32-0012021-05-25. Service bulletin. Customer Advisory Letter on Transverse Track Rod Tower Bracket
CALWS49-0012021-05-25. Service bulletin. Customer Advisory Letter on ATD Inlet Pipe Bellows Assembly
WSTCAE180-20202021-05-18. Service bulletin. Portland Truck Plant Paint Changes
WSTCAE177-20202021-05-18. Service bulletin. Meritor Transfer Case Updates
WSTCAE176-20202021-05-18. Service bulletin. Removable Front Tow Hook Changes
WSTCAE172-20202021-05-18. Service bulletin. Tractor Reflective Devices
WSTCAE171-20192021-05-18. Service bulletin. Allison FuelSense 2.0