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Service bulletin SS1034607

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10170322
Published by NHTSA2020-01-21
Manufacturer's numberSS1034607
Manufacturer's date2020-01-20
NHTSA componentSTRUCTURE

NHTSA's summary

Service Solution for WST 4700 In Cab Floor Raceway Cover Corrosion. Some Western Star 4700 trucks experience rust through of the steel raceway covers located on the cab floor. This is typically seen in applications where the truck is run in environments where harsh chemicals are used such as salt in snowplow applications.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Body and frame

Vehicles listed
WESTERN STAR 47002012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20205512020-11-12. Structure
20173572017-07-18. Structure

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
WSTCAE176-20202021-05-18. Service bulletin. Removable Front Tow Hook Changes
WSTCAE122-20142021-05-18. Service bulletin. TOPIC: WESTERN STAR 4700 PAINT
SBW980032021-05-10. Service bulletin. Paint Peeling, Hood.
SBW72-008REV2020-05-23. Service bulletin. Service Bulletin for Window Regulator Retrofit. The bulletin dated December 4, 2019 has been revised to include 4800 Models. Beginning 04/01/2019 Western Star cab doors were updated to a new style regulator and window. When replacing an older style regulator or window the vehicle must be retrofitted to the new style regulator and window.
WP20-0022020-03-17. Service bulletin. Warranty Policy Letter explaining the Warranty Department is aligning with the frame rail repair policy, published in DTNA Workshop Manuals, which states that there are very few cases in which welding a heat-treated frame rail is allowed. Therefore, before welding anything on a frame rail, contact the applicable regional service representative for approval.
SBW72-0082019-12-20. Service bulletin. Service Bulletin for Window Regulator Retrofit.
SS10345772019-12-03. Service bulletin. Service Solution to address WST Cab drone / vibration / tapping Under acceleration for vehicles w/Eaton Manual Trans.
SBW98-12019-10-30. Service bulletin. Service bulletin updating the Important Information section and adding instructions for proper visual inspection distance for paint finish standards.
19TL-10 NVH2019-09-09. Service bulletin. Communication to assist the field with service vibration issues on DTNA vehicles
19-009WI2019-08-08. Service bulletin. Warranty Information Letter - Expanded guidelines for paint-related claims sent out to Freightliner, Western star, Thomas Built Bus, Export and Direct warranty customers