Service bulletins for the 2024 Mazda CX-5
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
210 on file from NHTSA, as of 2026-10-19.
By type
By component
By trouble code
By topic
| SA-013-24 | 2024-03-06. Service bulletin. WHEELS; SUSPENSION; TIRES. Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Flat spots on tires may be caused by improper maintenance during dealer storage (e.g.: Vehicle was left stationary for a prolonged period of time in high ambient temperatures). |
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| 09-001-24a | 2024-03-06. Service bulletin. ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. Some customers may experience a “Telematics Malfunction” message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the telematics communication unit (TCU). To eliminate this concern, the control software of the TCU has been modified. |
| 09-001-24 | 2024-02-01. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM; UNKNOWN OR OTHER. Some customers may experience a “Telematics Malfunction” message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the telematics communication unit (TCU). To eliminate this concern, the control software of the TCU has been modified. |
| 01-005-23a | 2024-01-06. Service bulletin. ENGINE AND ENGINE COOLING. Some customers may experience the check engine light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: The engine takes longer to warm up The engine temperature gauge fluctuates The low coolant temperature indicator (blue) light stays on longer or comes on while driving Poor heater performance, especially at idle |
| SA-081-23 | 2024-01-06. Service bulletin. ENGINE AND ENGINE COOLING. There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. This Service Alert is to inform you about the water pump sealing mechanism and the criteria if replacement is necessary or not. |
| SA-082-23 | 2024-01-06. Service bulletin. STRUCTURE; STEERING. Before judging a steering wheel as having premature wear or a defect, first clean the steering wheel as explained in the repair information. Some vehicles may have steering wheel stains caused by chemicals such as hand lotions. |
| SA-025-23a | 2024-01-06. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY. When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is updated.. CAUTION: DO NOT swap TCU with another vehicle as the TCU is VIN locked after activation. A TCU swap with another vehicle will disable Connected Services on both vehicles. If TCU activation is not performed, connected vehicle functions will not operate. This will have a negative impact on the customer because they will need to return to the dealer for repairs. |
| SA-021-23b | 2024-01-06. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:WIRELESS CHARGER/CRADLE. Qi Wireless Charger symptom troubleshooting |
| SA-015-23e | 2024-01-06. Service bulletin. EQUIPMENT:ELECTRICAL; ELECTRICAL SYSTEM. Frequently Asked Questions (FAQ): General Questions Reception Level Inspection Setup and Getting Started Dealer Processes Registration / Enrollment TCU Activation WI-FI General Informatio Conditions for Remote Engine Start Will Not Function WI-FI How-To Conditions for Remote Engine Start Function Will turn engine OFF WI-FI Trial Period Deactivation Mode Interacting With The App Educational Videos Service Issues Resources Troubleshooting Page |
| SA-079-23 | 2024-01-05. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY; VISIBILITY. Some customers may complain about color discrepancies (brightness differences) of the image displayed on the screen when using the 360°view monitor. As this phenomenon is not a system failure, do not make any repairs or replace any parts. |
| SA-060-23c | 2024-01-04. Service bulletin. UNKNOWN OR OTHER; COMMUNICATION. Missing DTCs. Permanent updates to these procedures in the Workshop Manual (WSM) are in progress and once complete this Service Alert will be updated to indicate the respective (missing) DTCs has been added to the WSM. |
| SA-027-23c | 2023-12-05. Service bulletin. ELECTRICAL SYSTEM; UNKNOWN OR OTHER; EQUIPMENT ADAPTIVE/MOBILITY. In-Vehicle Network Malfunction error message and Master Warning light ON with DTC U3000:04 (Telematics communication unit internal malfunction) stored. |
| 09-039-23 | 2023-12-05. Service bulletin. EQUIPMENT:ELECTRICAL:INFOTAINMENT; ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE. Some customers may experience no sound from the audio system and/or the audio source cannot be changed. This concern may be caused by the remote tuner not operating properly under certain situations. To eliminate this concern, the remote tuner control software has been modified. |
| 09-007-23c | 2023-12-05. Service bulletin. SEATS. At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. |
| 05-005-23a | 2023-12-05. Service bulletin. POWER TRAIN. Some vehicles may exhibit a chirp noise (stick-slip noise) from the automatic transaxle (AT) when shifting from 3 to 4 while driving. This may be caused by the automatic transaxle fluid (ATF) being contaminated by iron powder due to excessive wearing of the lock up clutch in the torque converter. |
| SA-032-23a | 2023-11-02. Service bulletin. ENGINE AND ENGINE COOLING; ELECTRICAL SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY. If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices. |
| 05-005-23 | 2023-11-01. Service bulletin. POWER TRAIN. Some vehicles may exhibit a chirp noise (stick-slip noise) from the automatic transaxle (AT) when shifting from 3 to 4 while driving. This may be caused by the automatic transaxle fluid (ATF) being contaminated by iron powder due to excessive wearing of the lock up clutch in the torque converter. |
| 02-003-23 | 2023-11-01. Service bulletin. SUSPENSION. Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal. |
| SA-009-23i | 2023-11-01. Service bulletin. ENGINE AND ENGINE COOLING; EQUIPMENT:ELECTRICAL:INFOTAINMENT. Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF |
| SA-042-23a | 2023-11-01. Service bulletin. EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM). Some customers may complain about the Active Driving Display not displaying turn by turn (TBT) travel direction or navigation information. |
| SA-060-23 | 2023-11-01. Service bulletin. SERVICE BRAKES, HYDRAULIC; UNKNOWN OR OTHER. Permanent updates to these procedures in the WSM are in progress and once complete this Service Alert will be unpublished. While these updates are being completed please see the procedures for DTC P0555. |
| SA-039-23a | 2023-10-05. Service bulletin. STRUCTURE; VISIBILITY:POWER WINDOW DEVICES AND CONTROLS. Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. |
| SA-003-23a | 2023-10-05. Service bulletin. SERVICE BRAKES. Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern. |
| SA-055-23 | 2023-10-05. Service bulletin. POWER TRAIN. A New Automatic Transmission Fluid (ATF-A7) is being used for some 2023 and 2024 models. ATF-A7 is an extremely low viscosity formulation with low friction to achieve best-in-class fuel economy and driving performance. |
| PF-23-09 | 2023-10-05. Service bulletin. EQUIPMENT. MNAO has recently found an increase in non-returned cores within the United Radio (UR) exchange program. As a reminder, dealers have 90 days, after the order is placed, to return the exchanged part. Failure to return the exchanged part will result in a debit of the full component price. It is highly recommended to set a calendar reminder at the time of the order for no more than 60 days to ensure all orders are returned if repaired and if not repaired, contact the customer to cancel the order and return the unit. |
The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.