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Service bulletin SA-042-23a

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10244665
Published by NHTSA2023-11-01
Manufacturer's numberSA-042-23a
Manufacturer's date2023-10-06
NHTSA componentEQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

NHTSA's summary

Some customers may complain about the Active Driving Display not displaying turn by turn (TBT) travel direction or navigation information.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Equipment and accessories

Vehicles listed
MAZDA CX-302020, 2021, 2022, 2023
MAZDA CX-52021, 2022, 2023, 2024
MAZDA CX-502023, 2024
MAZDA CX-92021, 2022, 2023
MAZDA CX-902024
MAZDA MAZDA32019, 2020, 2021, 2022, 2023, 2024
MAZDA MX-302022, 2023

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20231082023-03-02. Accessories

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
SA-007-24a2024-05-04. Service bulletin. This information will give you the necessary knowledge to respond to customers concerns of Smart Brake Support (SBS) unintended braking. By educating the customer on the system operation, it should reduce their anxiety or distrust of the vehicle.
SA-021-242024-05-03. Service bulletin. Some customers may complain about intermittent audio no sound from the MAZDA CONNECT infotainment system and/or static noise from the speakers. The concern may be reproduced by tapping on the dash pad near the MAZDA CONNECT center display and the following DTC's may be stored. U0186:08 Communication error with audio amplifier U2145:08 Communication error with remote tuner (RT) U2145:02 Communication error with remote tuner (RT)
SA-020-24a2024-05-03. Service bulletin. The CX-70 and CX-90 have new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns.
SA-019-24a2024-05-03. Service bulletin. Some customers may experience a vehicle no start (no "Ready-ON") due to the 12V battery discharged or the High Voltage (HV) battery discharged. This may be caused by: Ignition left ON when exiting the vehicle (exiting the vehicle during "Ready-On"). Door/liftgate opened multiple times without ignition "Ready-ON" or driving vehicle. Installation of aftermarket electronic devices. To minimize the battery drain concern, ensure that the vehicle shift selector is in Park when exiting and verify the ignition is turned OFF when exiting. NOTE: If multiple door/liftgate opening without "Ready-ON', drive vehicle to charge 12V battery.
16-002-242024-05-03. Service bulletin. Some customers may experience the following symptoms with these software versions: (7000C0A-NA12_10016) It may not be possible to connect to the iPhone. The CarPlay icon may not be displayed. The status of an unintended check box may change when adjusting the listening position setting. The Android Auto screen may not appear when turning the ignition on with an android device connected. The person on the line may hear an echo when using a Bluetooth® connected smartphone and talking with vehicle’s microphone on a vehicle with 4 speakers. The Automatic 911 dialing function may not be available when using CarPlay and moved from the mobile device list screen to the CarPlay screen. Acceptable file name of the TCU reprograming file has been modified on the CMU. The speed limits guidance may be incorrectly displayed while using navigation. A blank space may appear in the search results when searching for navigation. The traffic information in the SiriusXM® may not be updated. An incorrect time may be displayed while synchronizing with GPS. Speed camera icons may not be displayed on the route while using navigation. Exit information may not be displayed while using navigation. Guidance message may not be spoken when entering a school zone. Guidance message for speed camera may be spoken where no speed camera is found. Guidance message for Congestion Charge Zone may be spoken where not applicable.
16-001-242024-05-03. Service bulletin. Some customers may experience the following symptoms with these software versions: (Ver. 7230C**-NA03_10022). The person on the line may hear a low voice when using a Bluetooth® connected smartphone and talking with the handsfree function on a vehicle with the standard amplifier and 6 speakers.(Ver. 7230C**-NA03_10008 [Mexico Built]) (Ver. 7230C**-NA03_10006 [Japan Built]).The Automatic 911 dialing function may not be available when using CarPlay and moving from the mobile device list screen to the CarPlay screen.
ONP092024-04-03. Service bulletin. Launch of Owner Notification Program ONP09 – 2023MY Mazda CX-50 Wind Noise from Roof Rack Crossbars. Mazda Motor Corporation has decided to conduct an Owner Notification Program on certain 2023MY CX-50 vehicles built at the Mazda Toyota Manufacturing Alabama (MTM) plant and sold in the United States equipped with the Mazda original accessory Roof Rail Crossbar part # VA40V3840 and VA40S3840. Please see the description, model, year, and VIN ranges below. Concern Outline: To reduce wind noise, an Aero-Infill kit containing rubber strips are inserted into the CX-50 roof-rack crossbars, making for a quieter driving experience. The rubber strips do not need to be removed once installed.
SA-017-242024-04-03. Service bulletin. Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF, Climate control
SA-020-242024-04-02. Service bulletin. CX-70 and CX-90 service cautions for new and revised features. The CX-70 and CX-90 have new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns.
SA-009-24a2024-03-06. Service bulletin. Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not Function, WI-FI How-To Conditions for Remote Engine Start Function Will turn engine OFF, WI-FI Trial Period, Deactivation Mode, Interacting With The App, Educational Videos, Service Issues, Resources, Troubleshooting Page.