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Service bulletins for the 2020 Lincoln Aviator

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

328 on file from NHTSA, as of 2026-10-19.

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By component

By trouble code

Only bulletins with component: Equipment and accessories are shown. Show all

Bulletins, newest first
SSM 497842021-06-01. Service bulletin. EQUIPMENT; ELECTRICAL SYSTEM. Some 2020-2021 Corsair/Aviator/Navigator and 2021 Nautilus/Mach-E customers may be unable to activate Phone-as-a-key, have intermittent Phone-as-a-key connectivity, missing Phone-as-a-key button in the App, receiving Pairing Failed, Key Download Error or Connection Trouble message during Phone-as-a-key setup, Bluetooth Disconnected, Unable To Start, Backup Code Needed And/or Key Not Detected. Prior to performing any RFA diagnostics, verify the customer's phone app is at the latest version, the phone app is authorized to the vehicle and Location Service is enabled in customer's phone to allow for proper Phone-as-a-key operation. If a Phone-as-a-key concern remains, continue with normal RFA diagnosis. Refer to Workshop Manual (WSM), Section 419-01. Utilize the FordPass Guides or Lincoln Way Concierge teams as needed to understand Phone-as-a-key operation.
SSM 495902021-03-03. Service bulletin. EQUIPMENT. Some 2020 Aviator vehicles equipped with all-wheel drive (AWD) built on or before 15-Aug-2019 may exhibit a rubbing/clicking/ticking noise while driving that increases with vehicle speed. This may be due to the engine mount vacuum control tube contacting the left front axle halfshaft. If the engine mount vacuum control tube is contacting the left front axle halfshaft, reposition as needed.
SSM 495412021-03-03. Service bulletin. EQUIPMENT. Some 2018-2020 Ford and Lincoln vehicles equipped with TCU and WiFi Hotspot, May display Vehicle Hotspot feature not enabled on this vehicle when attempting to enter the Hotspot menu. When using the FordPass/Lincoln Way application, the customer may receive a message saying Wi-Fi has been disabled from this vehicle. Check the vehicle specifications or vehicle build information for the mfal code on the PTS website (Detailed Vehicle Specifications). If mfal = WAFAC or WAFAB do not replace the TCU, engineering is currently investigating this condition. Inform customers Ford is developing a software fix that is expected in early March. In the interim, let the customer know they can continue to drive the vehicle and schedule a follow-up appointment with the customer for early March. Monitor OASIS for updates.
20B512021-03-03. Service bulletin. EQUIPMENT; SERVICE BRAKES; ELECTRICAL SYSTEM. In some of the affected vehicles, the Electric Brake Booster (EBB) may contain a cracked solenoid valve plunger that may break and move out of position. A dislocated valve plunger may lead to the driver experiencing any of the following symptoms: Hard brake pedal, over-braking condition, and if certain other conditions are present, longer brake pedal travel with an incremental increase in stopping distance that would be accompanied by a red brake warning indicator lamp on the instrument panel cluster
SSM 494262021-02-04. Service bulletin. EQUIPMENT. Some 2020 Ford and Lincoln vehicles may exhibit the vehicle locator feature display the vehicle location incorrectly when using the Ford Pass/Lincoln Way mobile app. Customers may report that the vehicle location that is displayed is the Ford manufacturing facility were the vehicle was assembled, yet all other features work as intended. This may be due to the vehicle location not updating since assembly. If all other Ford Pass/Lincoln Way features work correctly except for the vehicle location, open the customer connectivity settings on the SYNC display and verify that the location setting is enabled. If the setting is currently enabled, disable and then re-enable the feature. If the vehicle location is still displayed incorrectly in the app, follow Workshop Manual section 415-00 for further diagnosis.
SSM 494372021-02-04. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT ADAPTIVE/MOBILITY:VEHICLE CONTROLS:BRAKING. Some 2020-2021 Explorer/Aviator vehicles built on or before 07-Dec-2020 may falsely store diagnostic trouble codes (DTCs) U0415 and/or U3000:42 in the image processing module B (IPMB). These DTCs may be associated with camera display issues or a Reverse Brake Assist Unavailable fault message. To correct the condition, reprogram the IPMB using the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use causal part 19H405 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 494332021-02-04. Service bulletin. EQUIPMENT; WHEELS; SERVICE BRAKES. Some 2020-2021 Explorer/Aviator/Police Interceptor Utility vehicles may exhibit an illuminated anti-lock brake system (ABS) warning lamp with diagnostic trouble codes (DTCs) C0031, C0034, C0037, and/or C003A. This may be due to metal contamination on the wheel speed sensors or wheel speed sensor rings. Verify that all wheel speed sensors and wheel speed sensor rings are free of metal contamination before replacing them. Refer to Workshop Manual (WSM), Section 206-09 for diagnostics.
TSB 20-23642021-02-04. Service bulletin. SERVICE BRAKES, HYDRAULIC; EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY. Some 2020 Explorer/Aviator/Police Interceptor Utility vehicles built on or before 29-Feb-2020 may exhibit an illuminated anti-lock brake system (ABS) warning indicator lamp with diagnostic trouble code (DTC) C0020 stored in the ABS module. It may not be necessary to replace the ABS module/hydraulic control unit (HCU) to resolve DTC C0020. This may be due to a poor ground connection and/or improper plating on the attachment bolts at G108. To correct the condition, follow the Service Procedure to replace and properly tighten the ground cable fasteners.
TSB 20-24282021-01-05. Service bulletin. EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM. Some 2020 Aviator vehicles equipped with a 3.0L hybrid engine and built on or before 17-Jul-2020 may exhibit inoperative preferred charge time scheduling using the touchscreen and/or Lincoln Way phone application. This may be due to the software in the powertrain control module (PCM). To correct the condition, follow the Service Procedure to reprogram the PCM.
SSM 494092021-01-05. Service bulletin. EQUIPMENT; ELECTRICAL SYSTEM; BACK OVER PREVENTION. Some 2020-2021 Aviator vehicles equipped with a 360 degree view camera system and built on or before 07-Dec-2020 may exhibit an intermittent blank or blue screen when placed into reverse but return to normal when placed into drive. This condition may be more noticeable during cool or colder temperatures. To correct the condition, reprogram the image processing module B (IPMB) using the latest software version of the appropriate Ford scan tool. For claiming, use causal part 19H405 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
TSB 20-24252021-01-05. Service bulletin. EQUIPMENT. Some 2020-2021 Explorer/Aviator vehicle may exhibit a water leak in the rear liftgate area and/or exhibit water in the spare tire area. To correct the condition, follow the Service Procedure steps to identify the leak path.
SSM 494072021-01-05. Service bulletin. EQUIPMENT; ENGINE AND ENGINE COOLING; ELECTRICAL SYSTEM. Some 2020 Explorer/Aviator vehicles equipped with a 2.3L/3.0L EcoBoost engine may exhibit an illuminated malfunction indicator lamp (MIL) and/or Engine Coolant Over Temperature warning with diagnostic trouble codes (DTCs) P0116, P0117, P0118, P0119, P0128, P0217, P0330, P1026, P1299, and/or P130D. This may be due to the engine coolant temperature (ECT) sensor or ECT sensor wiring harness. For 2.3L vehicles, replace the ECT sensor and pigtail wiring connector (GU2Z-14S411-KA). For 3.0L vehicles, replace the ECT and knock sensor. To aid with the engineering investigation, do not disconnect the wiring connector from the ECT sensor during disassembly. Leave the connector on the sensor in case parts are called back for analysis.
SSM 494052021-01-05. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT. Some 2020-2021 Aviator and 2021 Corsair hybrid vehicles may exhibit various concerns with the Lincoln Dual TurboCord. For diagnostic assistance, contact Webasto Charging Systems, Inc. directly at 888-219-6747 or at evscs@webasto.com.
SSM 493772021-01-05. Service bulletin. EQUIPMENT:APPLIANCE:AIR CONDITIONER; ELECTRICAL SYSTEM. Some 2020-2021 Explorer/Aviator vehicles equipped with a 3.0L EcoBoost engine and built on or before 01-Dec-2020 may exhibit inoperative air conditioning, an illuminated malfunction indicator lamp, and/or an illuminated powertrain malfunction (wrench) indicator with various diagnostic trouble codes present and a blown fuse F14. This may be due to wiring harness 14290 chaffing on the A/C compressor pulley. If chaffing is present, repair as necessary. Refer to Wiring Diagram, Cell 005 for repair procedures. Make sure that the wiring harness retainer is fully seated in the back side of the bracket on the A/C compressor to keep the harness away from the compressor pulley.
TSB 20-23452020-11-05. Service bulletin. POWER TRAIN; EQUIPMENT; ELECTRICAL SYSTEM. Some 2020 Explorer/Aviator/Police Interceptor Utility vehicles equipped with a hybrid powertrain may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P0C48, P0C49, P2B29, P0CFF, P0E1F, P0C4B, P0C4A, P2CF3, P0A06, P0A07, P2D01, P2D00, P2D03, P2D04, P0C73, and/or P2D02 stored in the powertrain control module (PCM). This may be due to the software in the battery energy control module (BECM). To correct the condition, follow the Service Procedure to reprogram the BECM.
SSM 492842020-11-04. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; ELECTRICAL SYSTEM:SOFTWARE. Some 2018-2020 Ford and Lincoln vehicles equipped with TCU and WiFi Hotspot, May display Vehicle Hotspot feature not enabled on this vehicle when attempting to enter the Hotspot menu. When using the FordPass/Lincoln Way application, the customer may receive a message saying Wi-Fi has been disabled from this vehicle. Check the vehicle specifications or vehicle build information for the mfal code. If mfal = WAFAC or WAFAB do not replace the TCU, engineering is currently investigating this condition. Inform customers Ford is developing a software fix that is expected in early January. In the interim, let the customer know they can continue to drive the vehicle and schedule a follow-up appointment with the customer for early January. Once the update becomes available, contact the customer and confirm the service appointment is going forward. Monitor OASIS for updates.
SSM 492832020-11-04. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; ELECTRICAL SYSTEM:SOFTWARE. Some 2017-2020 Ford and Lincoln vehicles equipped with a telematics control unit (TCU) may exhibit incomplete user authorization, inoperative remote features and/or a message stating the system cannot access the Lincoln/FordPass Connect feature in the application due to being a fleet vehicle. Replacing the TCU will not resolve this condition. Engineering is currently investigating this condition. Inform customers Ford is developing a software fix that is expected in early January. In the interim, let the customer know they can continue to drive the vehicle and schedule a follow-up appointment with the customer for early January. Once the update becomes available, contact the customer and confirm the service appointment is going forward. Monitor OASIS for updates.
SSM 492702020-11-04. Service bulletin. VISIBILITY; EQUIPMENT. Some 2020 Aviator/Police Interceptor Utility vehicles built on 26-May-2020 and through 28-May-2020 may have been built with windshield washer fluid contaminated with brake fluid. If a vehicle exhibits a-pillar and/or rear liftgate trim or tail lamp appearance concerns, collect a sample of the washer fluid using a suction device and place in a white paper or Styrofoam cup. Washer fluid that appears green in color would indicate the washer fluid has been contaminated. Flush the washer fluid system and repair the affected windshield a-pillar area and liftgate area as necessary.
SSM 492452020-11-04. Service bulletin. EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM. Some 2020 Explorer/Aviator vehicles built on or before 30-Sep-2020 may experience an intermittent or constant blank/black screen on the center infotainment display due the low voltage differential signaling (LVDS) cable at the SYNC accessory protocol interface module (APIM) not being fully seated. Verify that the connector is fully seated into the APIM prior to performing any other diagnostics or repairs on the vehicle for this concern. If the connection is found loose, re-seat the connection and retest.
SSM 492012020-10-06. Service bulletin. EQUIPMENT. Some 2020 Explorer/Aviator/Police Interceptor vehicles built on or before 19-Aug-2019 may exhibit an A/C system that is inoperative or does not cool properly. This may be due to a low refrigerant charge and/or system leak. Normal Workshop Manual (WSM) diagnosis and testing procedures may not verify any leaks. If this occurs, pressurize the system and spray the brazed joint of the thermostatic expansion valve manifold and tube assembly with soapy water just above where the retaining bracket/insulator bolts to the right side frame rail and check for leaks.
SSM 490922020-09-04. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT. Some 2020 Aviator vehicles built on or before 01-Aug-2019 may exhibit an inaccurate number of available radio station presets and/or preset pages may be inaccurate in the front display interface module (FDIM). This may be due to the software in the accessory protocol interface module (APIM) SYNC module. To correct the condition, download and run the APIM Configuration application in the Ford Diagnostic and Repair System (FDRS) scan tool. If asked if the original module is still installed, answer NO. The SYNC 3 universal thumb drive should not be used to correct this condition. For claiming, use causal part 14G371 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 490852020-09-04. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT; ENGINE. Some 2020 Ford and Lincoln vehicles equipped with a TCU may exhibit incomplete user authorization, no authorization pop-up on the SYNC infotainment system, vehicle connectivity concerns, vehicle location disabled message and/or various FordPass/LincolnWay App command/control concerns. To correct these conditions, ensure that customer connectivity settings (CCS) are turned on in the SYNC system. If the concerns persist after CCS is turned on, turn CCS OFF, perform an ignition cycle, and turn CCS settings back on. After any CCS changes, force-close and relaunch the FordPass/ LincolnWay app on the customers phone. Once CCS is turned on, program the TCU to the latest IDS/FDRS version level. If the concern is still present, follow normal diagnostics in Workshop Manual (WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229.
SSM 490662020-09-04. Service bulletin. EQUIPMENT; ELECTRICAL SYSTEM. Some 2020 Ford and Lincoln vehicles equipped with SYNC 3 may not be able to properly disable remote start through the SYNC interface. This may be due to the current level SYNC software installed. To correct this condition, program the SYNC module. Refer to Workshop Manual (WSM), Section 415-00. If no update is available or the condition persists after programming, refer to WSM, Section 303-06 for further diagnosis. The remote start can be disabled in one of three methods: (1) leaving the hood open, (2) de-activation through the SYNC System Customer Preferences (refer to SYNC settings in the Owner's Manual), or (3) disconnecting the 12 Volt Battery. Refer to WSM, Section 100-00 for further information on remote start disabling.
TSB 20-22592020-09-02. Service bulletin. EQUIPMENT; ELECTRICAL SYSTEM. Some 2019 MKZ, 2019-2020 Mustang/Continental/Fusion/F-150/Transit Connect/ Ranger/Edge/Nautilus and 2020 Escape/Corsair/Aviator/Explorer/Expedition/ Navigator/F-Super Duty vehicles with SYNC 3 may experience various SYNC performance related concerns. To correct the condition, follow the Service Procedure
SSM 489082020-07-07. Service bulletin. EQUIPMENT; ELECTRICAL SYSTEM. Some 2016-2020 Ford and Lincoln vehicles equipped with a SYNC 3 Touchscreen may experience the volume control unresponsive from the Front Control Interface Module (FCIM) and steering volume controls when using Apple Car Play. When the Apple device is removed, volume control is restored. This is due to a concern with the Waze Navigation App software and Apple iOS version. To correct the condition, update the Waze App software and iOS to the latest version available and reboot the customer's Apple device. Perform an ignition cycle and reconnect the Apple device via USB. Open Apple Car Play and confirm volume control is restored. Installing/Updating third party software/applications is not warrantable.

The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.