Service bulletins for the 2020 Kia Sorento
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
92 on file from NHTSA, as of 2026-10-19.
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Only bulletins with component: Electrical system are shown. Show all
| SC365_OWNR_UM | 2026-09-18. Emissions. ENGINE; ELECTRICAL SYSTEM. VOLUNTARY EMISSIONS SERVICE CAMPAIGN: OWNER NOTIFICATION (SC365) - This document is the owner notification advising that Kia is conducting an important Voluntary Emissions Service Campaign to improve the emissions software logic in the Electronic Control Module (ECM) to ensure compliance with emissions regulations on the 2019-2020 MY Sorento vehicles manufactured from January 24, 2018 through October 26, 2020 and 2019-2021 MY Sedona vehicles manufactured from February 13, 2018 through July 8, 2020 equipped with 3.3L GDI engines. |
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| SC365_TSB | 2026-09-18. Emissions. ELECTRICAL SYSTEM; ENGINE. TECHNICAL SERVICE BULLETIN: VOLUNTARY EMISSIONS SERVICE CAMPAIGN: This bulletin provides the procedure to update the emissions‑related logic of the Engine Control Unit (ECU) system software on certain 2019–2020MY Sorento (UMa) and 2019–2021MY Sedona (YP) vehicles equipped with the 3.3L GDI Lambda II engine, as listed in the table below. The subject vehicles may have been produced with engine calibrations that can cause the vehicle to release air pollutants that exceed Federal and California standards. These standards were established to protect the public’s health and welfare from the dangers of air pollution. |
| SC365_STKR | 2026-09-18. Emissions. ENGINE; ELECTRICAL SYSTEM. SC365_STKR: VOLUNTARY EMISSIONS SERVICE CAMPAIGN COMPLETION LABEL/STICKER |
| SC365_POC | 2026-09-18. Emissions. ENGINE; ELECTRICAL SYSTEM. SC365_POC: PROOF OF CORRECTION CARD |
| SC365_QA | 2026-09-18. Emissions. ELECTRICAL SYSTEM; ENGINE. VOLUNTARY EMISSIONS SERVICE CAMPAIGN: QUESTION AND ANSWER (SC365) – This document is the Question and Answer Guide containing the most frequently asked questions regarding Voluntary Emissions Service Campaign SC365. |
| SC365_DPSM | 2026-09-18. Emissions. ENGINE; ELECTRICAL SYSTEM. VOLUNTARY EMISSIONS SERVICE CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO (SC365) - This document is the announcement to dealer Parts and Service managers advising that Kia is conducting an important Voluntary Emissions Service Campaign to improve the emissions software logic in the Electronic Control Module (ECM) to ensure compliance with emissions regulations on the 2019-2020 MY Sorento vehicles manufactured from January 24, 2018 through October 26, 2020 and 2019-2021 MY Sedona vehicles manufactured from February 13, 2018 through July 8, 2020 equipped with 3.3L GDI engines. |
| SC365_DP | 2026-09-18. Emissions. ELECTRICAL SYSTEM; ENGINE. VOLUNTARY EMISSIONS SERVICE CAMPAIGN: DEALER PRINCIPAL MEMO (SC365) - This document is the announcement to the dealer principals advising that Kia is conducting an important Voluntary Emissions Service Campaign to improve the emissions software logic in the Electronic Control Module (ECM) to ensure compliance with emissions regulations on the 2019-2020 MY Sorento vehicles manufactured from January 24, 2018 through October 26, 2020 and 2019-2021 MY Sedona vehicles manufactured from February 13, 2018 through July 8, 2020 equipped with 3.3L GDI engines. |
| SC340_TSB_R4 | 2026-03-13. Emissions. ELECTRICAL SYSTEM; ENGINE. TECHNICAL SERVICE BULLETIN: VOLUNTARY EMISSIONS SERVICE CAMPAIGN: THETA II 2.4L GDI EMISSION SECM LOGIC IMPROVEMENT (SC340 REV 4) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to upgrade the Electronic Control Module ‘ECM’ system software for certain 2016-2022MY vehicles equipped with 2.4L Theta II engines listed in the table below. Kia has become aware that certain 2016-2022MY vehicles equipped with 2.4L Theta II engines may have engine calibrations that were not optimized for emissions standards under certain specific conditions. These calibrations may cause the vehicle to release air pollutants which exceed Federal and California standards. These standards were established to protect your health and welfare from the dangers of air pollution. |
| SC340_STKR | 2025-10-24. Emissions. ELECTRICAL SYSTEM; ENGINE. SC340_STKR: VOLUNTARY EMISSIONS SERVICE CAMPAIGN COMPLETION LABEL/STICKER |
| SC340_QA | 2025-10-24. Emissions. ELECTRICAL SYSTEM; ENGINE. VOLUNTARY EMISSIONS SERVICE CAMPAIGN: QUESTION AND ANSWER (SC340) - This document is the Question and Answer Guide containing the most frequently asked questions regarding the Voluntary Emissions Service Campaign SC340. |
| SC340_POC | 2025-10-24. Emissions. ENGINE; ELECTRICAL SYSTEM. VOLUNTARY EMISSIONS SERVICE CAMPAIGN: SC340_POC: PROOF OF CORRECTION CARD |
| SC340_DPSM | 2025-10-24. Emissions. ENGINE; ELECTRICAL SYSTEM. VOLUNTARY EMISSIONS SERVICE CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO (SC340) - This document is the announcement to the dealer Parts and Service managers advising that Kia is conducting a Voluntary Emissions Service Campaign to improve the emissions software logic in the Electronic Control Module (ECM) to ensure compliance with emissions regulations in certain 2017-2022 MY Sportage vehicles manufactured from December 10, 2015, through December 7, 2021, certain 2016-2020 MY Optima vehicles manufactured from August 28, 2015, through June 23, 2020, and certain 2016-2020 MY Sorento vehicles manufactured from October 27, 2014, through November 4, 2020, equipped with 2.4L Theta GDI engines. |
| SC340_DP | 2025-10-24. Emissions. ENGINE; ELECTRICAL SYSTEM. VOLUNTARY EMISSIONS SERVICE CAMPAIGN: DEALER PRINCIPAL MEMO (SC340) - This document is the announcement to the dealer principals advising that Kia is conducting a Voluntary Emissions Service Campaign to improve the emissions software logic in the Electronic Control Module (ECM) to ensure compliance with emissions regulations in certain 2017-2022 MY Sportage vehicles manufactured from December 10, 2015, through December 7, 2021, certain 2016-2020 MY Optima vehicles manufactured from August 28, 2015, through June 23, 2020, and certain 2016-2020 MY Sorento vehicles manufactured from October 27, 2014, through November 4, 2020, equipped with 2.4L Theta GDI engines. |
| TSB_ELE378 | 2025-03-26. Service bulletin. ELECTRICAL SYSTEM. TECHNICAL SERVICE BULLETIN: SERVICE ACTION: KIA CONNECT MODEM RESET (SA611) - This bulletin outlines the procedure for resetting the modem in certain 2016-2025MY Kia vehicles listed on page 3 that are equipped with Kia Connect Services. The affected vehicles may encounter the following issues: remote Start/Climate Control function not working, vehicle Status on the Kia Access App not updating, connected routing not functioning properly. |
| TSB_ELE361 | 2024-12-11. Service bulletin. ELECTRICAL SYSTEM. TECHNICAL SERVICE BULLETIN: AVN 5.0 WIDE DEALER MODE FACTORY RESET - This bulletin provides the procedure to perform the ‘Dealer Mode Factory Reset’ on multiple 2020-2021MY vehicles (listed on page 5) equipped with AVN 5.0 Wide head units. The affected vehicles may exhibit inoperable and/or interrupted Kia Connect services due to a logic error with the current software version. This logic error may affect the Kia Connect services: calendar, weather, sports, vehicle diagnostics, maintenance and/or Kia Connect services rendering these features inoperable. |
| CS2304_TSB_R7 | 2024-06-13. Service bulletin. ELECTRICAL SYSTEM. TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: ANTI-THEFT S/W LOGIC UPGRADE & DECAL INSTALLATION (CS2304) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides the procedure to upgrade the software logic of the Integrated Body Control Unit (IBU) or Body Control Module (BCM), or Intelligent Integrated Platform Module (IPM) system on certain 2011-2015MY Sorento (XMa), 2016-2020MY Sorento (UMa), and 2021-2022MY Sorento (MQ4a) vehicles produced within the dates outlined on page 13, which may not be equipped with an immobilizer. This logic upgrade will add anti-theft ignition start logic to the vehicle's system operation which activates when the vehicle is locked with the use of the key fob. |
| TSB_ELE303_R2 | 2024-03-02. Service bulletin. ELECTRICAL SYSTEM. TECHNICAL SERVICE BULLETIN: AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2024MY Kia vehicles (refer to model list on page 3) to remedy a 'non-responsive' or 'inoperative' radio (FM, AM, SXM, etc. ) concern. The affected AVN unit on the vehicles may not respond when pressing the 'RADIO' hard key/button on the AVN unit or when selecting the 'RADIO' icon on the AVN menu screen. |
| CS2304_TSB_R6 | 2023-11-03. Service bulletin. EQUIPMENT:ELECTRICAL:ANTI-THEFT DEVICES; ELECTRICAL SYSTEM. TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: ANTI-THEFT S/W LOGIC UPGRADE & DECAL INSTALLATION (CS2304) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides the procedure to upgrade the software logic of the Integrated Body Control Unit (IBU) or Body Control Module (BCM), or Intelligent Integrated Platform Module (IPM) system on certain 2011-2015MY Sorento (XMa), 2016-2020MY Sorento (UMa), and 2021-2022MY Sorento (MQ4a) vehicles produced within the dates outlined on page 10, which may not be equipped with an immobilizer. This logic upgrade will add anti-theft ignition start logic to the vehicle's system operation which activates when the vehicle is locked. |
| TSB_ELE303_R1 | 2023-10-01. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2024MY Kia vehicles (refer to model list on page 3) to remedy a 'non-responsive' or 'inoperative' radio (FM, AM, SXM, etc. ) concern. The affected AVN unit on the vehicles may not respond when pressing the 'RADIO' hard key/button on the AVN unit or when selecting the 'RADIO' icon on the AVN menu screen. |
| CS2310_TSB_R1 | 2023-08-24. Service bulletin. ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE. TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: KIA GENUINE REMOTE START CONTROL MODULE UPGRADE FOR ANTI-THEFT LOGIC COMPATIBILITY (CS2310) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to update the software logic in the Kia Genuine Remote Start Control Module on certain 2012-2022MY model vehicles listed on page 7. Vehicles equipped with a Kia Genuine Remote Start feature and have had the Anti-Theft software logic (CS230*) applied to the Integrated Body Control Unit (IBU) or Body Control Module (BCM) may experience five (5) inadvertent honks after starting the vehicle with the remote start feature. |
| CS2304_TSB_R5 | 2023-08-24. Service bulletin. ELECTRICAL SYSTEM. TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: ANTI-THEFT S/W LOGIC UPGRADE & DECAL INSTALLATION (CS2304) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides the procedure to upgrade the software logic of the Integrated Body Control Unit (IBU) or Body Control Module (BCM), or Intelligent Integrated Platform Module (IPM) system on certain 2011-2015MY Sorento (XMa), 2016-2020MY Sorento (UMa), and 2021-2022MY Sorento (MQ4a) vehicles produced within the dates outlined on page 10, which may not be equipped with an immobilizer. This logic upgrade will add anti-theft ignition start logic to the vehicle's system operation which activates when the vehicle is locked. |
| CS2304B_OWNR2 | 2023-08-02. Service bulletin. ELECTRICAL SYSTEM. CUSTOMER SATISFACTION CAMPAIGN: OWNER RE-NOTIFICATION - This document is the owner re-notification advising that Kia has developed a software upgrade that can be installed on the vehicle to restrict the operation of the vehicle's ignition system should a locked vehicle be the subject of a break-in and theft attempt without the key. This software upgrade will be available to the customer free of charge for eighteen (18) months from the date of the original letter. When the software upgrade is complete, Kia will also provide the customer with window stickers that can be applied to the vehicle to discourage a break-in. |
| CS2304_TSB_R4 | 2023-08-02. Service bulletin. ELECTRICAL SYSTEM. TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: ANTI-THEFT S/W LOGIC UPGRADE & DECAL INSTALLATION (CS2304) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides the procedure to upgrade the software logic of the Integrated Body Control Unit (IBU) or Body Control Module (BCM), or Intelligent Integrated Platform Module (IPM) system on certain 2011-2015MY Sorento (XMa), 2016-2020MY Sorento (UMa), and 2021-2022MY Sorento (MQ4a) vehicles produced within the dates outlined on page 10, which may not be equipped with an immobilizer. This logic upgrade will add anti-theft ignition start logic to the vehicle's system operation which activates when the vehicle is locked. |
| CS2310_TSB | 2023-08-02. Service bulletin. ELECTRICAL SYSTEM. TECHNICAL SERVICE BULLETIN CUSTOMER SATISFACTION: KIA GENUINE REMOTE START CONTROL MODULE UPGRADE FOR ANTI-THEFT LOGIC COMPATIBILITY (CS2310) - This bulletin provides information to update the software logic in the Kia Genuine Remote Start Control Module on certain 2012-2022MY model vehicles listed on page 6. Vehicles equipped with a Kia Genuine Remote Start feature and have had the Anti-Theft software logic (CS230*) applied to the Integrated Body Control Unit (IBU) or Body Control Module (BCM) may experience five (5) inadvertent honks after starting the vehicle with the remote start feature. |
| CS2304_TSB_R3 | 2023-05-30. Service bulletin. ELECTRICAL SYSTEM. TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: ANTI-THEFT S/W LOGIC UPGRADE & DECAL INSTALLATION (CS2304) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides the procedure to upgrade the software logic of the Integrated Body Control Unit (IBU) or Body Control Module (BCM), or Intelligent Integrated Platform Module (IPM) system on certain 2011-2015MY Sorento (XMa), 2016-2020MY Sorento (UMa), and 2021-2022MY Sorento (MQ4a) vehicles produced within the dates outlined on page 10, which may not be equipped with an immobilizer. This logic upgrade will add anti-theft ignition start logic to the vehicle's system operation which activates when the vehicle is locked. |
The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.