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Service bulletin TSB_ELE361

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id11011765
Published by NHTSA2024-12-11
Manufacturer's numberTSB_ELE361
Manufacturer's date2024-12-05
NHTSA componentELECTRICAL SYSTEM
Manufacturer's systemELE

NHTSA's summary

TECHNICAL SERVICE BULLETIN: AVN 5.0 WIDE DEALER MODE FACTORY RESET - This bulletin provides the procedure to perform the ‘Dealer Mode Factory Reset’ on multiple 2020-2021MY vehicles (listed on page 5) equipped with AVN 5.0 Wide head units. The affected vehicles may exhibit inoperable and/or interrupted Kia Connect services due to a logic error with the current software version. This logic error may affect the Kia Connect services: calendar, weather, sports, vehicle diagnostics, maintenance and/or Kia Connect services rendering these features inoperable.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system

Vehicles listed
KIA CADENZA2020
KIA CADENZA2021
KIA K52021
KIA NIRO2020, 2021
KIA NIRO EV2020, 2021 (the catalog's model; the bulletin names a series or trim of it)
KIA NIRO PHEV2020, 2021 (the catalog's model; the bulletin names a series or trim of it)
KIA SELTOS2021
KIA SORENTO2020, 2021
KIA SOUL2020, 2021
KIA TELLURIDE2020, 2021

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20263272026-07-03. Electrical
25V6490002025-09-25. VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR; ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
20243232024-06-06. Electrical
20240932024-02-14. Electrical
20226892022-12-06. Electrical
22V8990002022-12-06. ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:THERMAL MANAGEMENT:FLUID/COOLANT
22V0220002022-01-21. ELECTRICAL SYSTEM:SOFTWARE; VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
20216802021-11-05. Electrical
20V4360002020-07-28. FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL; EXTERIOR LIGHTING:BRAKE LIGHTS; ELECTRICAL SYSTEM:WIRING

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
SC365_OWNR_UM2026-09-18. Emissions. VOLUNTARY EMISSIONS SERVICE CAMPAIGN: OWNER NOTIFICATION (SC365) - This document is the owner notification advising that Kia is conducting an important Voluntary Emissions Service Campaign to improve the emissions software logic in the Electronic Control Module (ECM) to ensure compliance with emissions regulations on the 2019-2020 MY Sorento vehicles manufactured from January 24, 2018 through October 26, 2020 and 2019-2021 MY Sedona vehicles manufactured from February 13, 2018 through July 8, 2020 equipped with 3.3L GDI engines.
SC365_TSB2026-09-18. Emissions. TECHNICAL SERVICE BULLETIN: VOLUNTARY EMISSIONS SERVICE CAMPAIGN: This bulletin provides the procedure to update the emissions‑related logic of the Engine Control Unit (ECU) system software on certain 2019–2020MY Sorento (UMa) and 2019–2021MY Sedona (YP) vehicles equipped with the 3.3L GDI Lambda II engine, as listed in the table below. The subject vehicles may have been produced with engine calibrations that can cause the vehicle to release air pollutants that exceed Federal and California standards. These standards were established to protect the public’s health and welfare from the dangers of air pollution.
SC365_STKR2026-09-18. Emissions. SC365_STKR: VOLUNTARY EMISSIONS SERVICE CAMPAIGN COMPLETION LABEL/STICKER
SC365_POC2026-09-18. Emissions. SC365_POC: PROOF OF CORRECTION CARD
SC365_QA2026-09-18. Emissions. VOLUNTARY EMISSIONS SERVICE CAMPAIGN: QUESTION AND ANSWER (SC365) – This document is the Question and Answer Guide containing the most frequently asked questions regarding Voluntary Emissions Service Campaign SC365.
SC365_DPSM2026-09-18. Emissions. VOLUNTARY EMISSIONS SERVICE CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO (SC365) - This document is the announcement to dealer Parts and Service managers advising that Kia is conducting an important Voluntary Emissions Service Campaign to improve the emissions software logic in the Electronic Control Module (ECM) to ensure compliance with emissions regulations on the 2019-2020 MY Sorento vehicles manufactured from January 24, 2018 through October 26, 2020 and 2019-2021 MY Sedona vehicles manufactured from February 13, 2018 through July 8, 2020 equipped with 3.3L GDI engines.
SC365_DP2026-09-18. Emissions. VOLUNTARY EMISSIONS SERVICE CAMPAIGN: DEALER PRINCIPAL MEMO (SC365) - This document is the announcement to the dealer principals advising that Kia is conducting an important Voluntary Emissions Service Campaign to improve the emissions software logic in the Electronic Control Module (ECM) to ensure compliance with emissions regulations on the 2019-2020 MY Sorento vehicles manufactured from January 24, 2018 through October 26, 2020 and 2019-2021 MY Sedona vehicles manufactured from February 13, 2018 through July 8, 2020 equipped with 3.3L GDI engines.
TSB_CLI049_R22026-09-02. Service bulletin. TECHNICAL SERVICE BULLETIN: PARTIAL REPAIR – ELECTRICAL A/C COMPRESSOR - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information regarding the partial repair of the Air Conditioning (A/C) compressor assembly on some 2011MY~ Optima Hybrid (TF HEV, JF HEV/PHEV), 2015MY~ Soul EV (PS EV), 2017MY~ Niro (DE HEV/PHEV/EV), 2022MY~ EV6 (CV), 2021MY~ Sorento (MQ4 HEV/PHEV), 2023MY~ Sportage (NQ5 HEV/PHEV), and 2023MY~ Niro (SG2 EV/HEV/PHEV) vehicles.
TSB_ENG2632026-08-28. Service bulletin. TECHNICAL SERVICE BULLETIN: MISFIRE CONCERN DUE TO OVERRUNNING ALTERNATOR DECOUPLER - This bulletin provides information to address unresolved misfire events on some 2020–2024MY Forte (BDm) produced from January 1, 2019 through September 30, 2024, and 2020–2022MY Soul (SK3) vehicles produced from November 1, 2018 through May 31, 2022 equipped with a Gamma 1.6L T‑GDI engine. In certain cases, misfire symptoms may persist after completing normal diagnostic procedures and replacing ignition‑related components (spark plugs, ignition coils, and fuel injectors). If misfire concerns remain after these repairs are performed, excessive torsional oscillation of the Overrunning Alternator Decoupler (OAD) pulley may be the contributing factor. This bulletin provides the procedure to replace the OAD pulley with the updated Overrunning Alternator Pulley (OAP) kit and associated damper components.
PI2603Y_TSB2026-07-18. Service bulletin. TECHNICAL SERVICE BULLETIN: BSA REPLACEMENT (PI2603Y) - This bulletin provides information related to the Technical Service Bulletin previously published under PI2603, titled “BMS Battery Diagnostic Logic Improvement.” If one or more of the Diagnostic Trouble Codes (DTCs) listed in the bulletin are present or stored after the Battery Management System (BMS) software upgrade has been performed per PI2603, follow the procedure outlined in this publication to replace the Battery System Assembly (BSA) on the applicable vehicle.