Service bulletins for the 2014 Jeep Grand Cherokee
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
634 on file from NHTSA, as of 2026-10-19.
By type
By component
By trouble code
By topic
| Z5091195A$ | 2018-06-11. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM); EQUIPMENT; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; EQUIPMENT:ELECTRICAL. RES / RHA / REB radio that supports Bluetooth and Hands-Free For issues with Bluetooth, Hands-Free Calling, and/or Voice Commands, DO NOT replace the radio. Diagnose the Hands-Free Module system (also called the Telematics Module). The Telematics Module (and associated components) is the system responsible for these features. A power cycle may be required for the hands-free module for proper diagnosis.~ Please reference; 8T - Navigation/Telecommunication Diagnosis and Testing (DIAGNOSIS AND TESTING - HANDS FREE PHONE) |
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| 55113664A$ | 2018-06-11. Service bulletin. STRUCTURE. Side door Upper and lower hinge, All side doors If the vehicle is in for side door hinge noise on WK and WD (Jeep Grand Cherokee and Dodge Durango) or LD/LX (Dodge Charger and Chrysler 300) 2014, 2015, 2016 MY 0 to 36,000 miles, FCA is looking to gather information prior to repairing the vehicle. Please contact Kevin Murphree via Cell Phone (248) 613-3417.~ If the dealership is within the Metro Detroit Area, Kevin would like to analyze the vehicle in person prior to repair.~ |
| 08-002-13 REV. A | 2018-06-11. Service bulletin. EQUIPMENT. How To Activate The Navigation Maps On A RA3 Radio |
| 08-028-17 | 2018-06-11. Service bulletin. EQUIPMENT. RA3 And RA4 Radio Over The Air Software Updates This bulletin provides information regarding the latest Flash Over The Air update (FOTA) and provides a service technician an overview of the steps a customer will need to take to complete the update. The following improvements are included in this update: Adds Apple Siri® Eyes Free capability for iPhone® owners. Auto Play can now be configured. Adds do not disturb text message feature. The ability to drag and drop icons into the menu bar. Fix for radio locks up/frozen. Fix for stuck on black/blank screen. Human Machine Interface (HMI) improvements. Several navigation improvements. Fix for radio loses time. Charge Complete notification is not received (RU PHEV only). Media devices, Phone pairing and Bluetooth usage improvements. Improved tuner performance. Enhanced Voice recognition (VR) performance. Enhancements in Connectivity Apps (Yelp, Pandora, Aha, etc). |
| T01 | 2018-06-11. Service bulletin. POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM). Customer Satisfaction Notification T01 Reprogram Powertrain Control Module The Powertrain Control Module (PCM) on about 15 of the above vehicles may have received PCM software containing calibration errors when recall S49 was performed. PCM software containing calibration errors may result in the radiator cooling fan producing excessive fan noise during operation. The PCM on involved vehicles must be reprogrammed with new software. |
| 9003694 | 2018-06-11. Service bulletin. ENGINE AND ENGINE COOLING. Oil Pump Assembly If error code P06DD present on any Pentastar V6 application, please inspect oil pump for relief valve failure. See photo attached. If valve is found out of place please call Bob Jackson (248) 944-0466 bob.jackson@fcagroup.com, or Joe Lovell (734) 309-6467 joe.lovell@fcagroup.com before proceeding. If unable to reach after 15 minutes record the following information and proceed with oil pump replacement and hold part for return to FCA via Fastrack system |
| 9003681 | 2018-06-11. Service bulletin. SEAT BELTS. Restraints Information Sheet (I-Sheet) has been added to Star Parts. Print I-Sheet for technician use. |
| 9003687 | 2018-06-11. Service bulletin. SEAT BELTS. Restraints Remove I-Sheet from packaging. Correct information sheet (I-Sheet) has been added to Star Parts. Print I-Sheet for technician use. |
| 08-047-16 | 2018-06-11. Service bulletin. EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; ELECTRICAL SYSTEM:SOFTWARE. Flash: RK4 Radio Enhancements This bulletin involves updating the radio's software. The customer may describe one of the following condition(s): · After initially using radio with USB, radio will suddenly not play using USB. · Track names are displayed twice in USB and Secure Digital (SD) media modes. · Intermittent audio streaming while using USB and SD media devices. |
| 68277402A | 2018-06-11. Service bulletin. VEHICLE SPEED CONTROL:CRUISE CONTROL. Adaptive Cruise Control Sensor 1) If you are replacing this part due to the cluster displaying Clean Radar Sensor in Front of Vehicle or DTC C1266 ACC Sensor Blinded, please verify that there is no blockage in front of the sensor. Blockage can occur from mud, ice, snow, front end damage, bracket damage, the sensor not attached to the bracket properly or an aftermarket fascia installed. This fault can occur intermittently in muddy or icy/snowy conditions and is considered normal operation. Under some circumstances, a misaligned sensor can also cause the C1266 DTC, please complete an alignment procedure. No replacement is required.~ 2) If you are replacing this part due to the cluster displaying ?ACC/FCW Unavailable Service Required?, please check the DTC fault codes. This will indicate which module needs to be serviced (TCM, PCM, ESP/ABS, etc). This fault is not due to the ACC Sensor. No sensor replacement is required.~ 3) If you have fault code DTC C125E ACC Sensor Adjustment Required, please verify that the radar sensor is fully seated in the clips and there is no damage (if clips are damaged on a 2013 or earlier vehicle, order P/N 68085813A$, otherwise please replace the module), please verify there is no blockage to the sensor due to mud, ice, snow, front end damage, bracket damage or the sensor not attached to the bracket properly. Perform the Vertical Alignment and the Electronic Horizontal Alignments procedure as stated in the service manual. Please note, if the horizontal alignment procedure will not complete, check the vertical alignment and confirm that the sensor is seated properly. Rerun the horizontal alignment procedure. No sensor replacement is required. **Hints for running Horizontal Alignment procedure: A) Verify speed is between 45 and 75 mph, B) verify the road is relatively straight with signs, poles, guard rails, etc C) Do not tail a vehicle too closely this inhibits the learning procedure |
| 68105583A | 2018-06-11. Service bulletin. ENGINE AND ENGINE COOLING. Pentastar Oil Filter Adapter: Before replacing this part, please call any one of the following people. Engineering is seeking information regarding this part.~ Dye must be used to determine where the leak is coming from before replacing. Also please check the recently updated Service Bulletin Number 09-008-15. ~ First: Nick Morand Cell (248) 410-8078 - Nick.morand@fcagroup.com Second: Bob Jackson Cell (248) 944-0466 - bob.jackson@fcagroup.com Third: Joe Lovell Cell (734 309-6467 - joe.lovell@fcagroup.com If a response is not received within 15 mins, then proceed with the necessary repair.~ |
| 18-018-14 REV. E | 2018-06-11. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM). Flash: 3.0 L MIL Illumination Diagnostic and System Improvements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. A small number of customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the Technician may find one or more of the following Diagnostic Trouble Code(s) may have been set: P0087-00 - Fuel Rail Pressure Too Low. P20EE-00 - SCR NOX Catalyst Efficiency Below Threshold Bank 1. P0171-00 - System Too Lean (Bank 1). P0172-00 - System Too Rich (Bank 1). P225C-00 - NOX Sensor Performance - Signal Stuck High Bank 1 Sensor 1. P225D-00 - NOX Sensor 1/1 Performance - Signal Stuck Low. P1288-00 - NOX Sensor 1/2 Zero Offset Too High. P1289-00 - NOX Sensor 1/2 Zero Offset Too Low. P1296-00 - EGR Slow Response - Increasing Flow. P1297-00 - EGR Slow Response - Decreasing Flow. P2BA9-00 - NOX Exceedence - Insufficient Reagent Quality. P2080-00 - Exhaust Gas Temperature Sensor Circuit Performance. P2084-00 - Exhaust Gas Temperature Sensor Circuit Performance-Bank 1 Sensor 2. P0426-00 - Catalyst Temperature Sensor Circuit Performance Bank 1 Sensor 1. P242B-00 - Exhaust Gas Temperature Sensor Circuit Performance-Bank 1 Sensor 3. P062B-00 - Internal Control Module Fuel Injector Control Circuit Performance. P0088-00 - Fuel Rail Pressure Too High. P016F-00 - Closed Loop fuel Pressure Control At Limit - Pressure Too Low. P009A-00 - Intake Air Temperature / Ambient Air Temperature Correlation. P0234-00 - Turbocharger Overboost Condition. P0420-00 - Catalyst Efficiency (Bank 1). P050E-00 - Cold Start Engine Exhaust Temperature Too Low. P05F8-00 - Reductant Heater Control Module Performance. P061B-00 - Internal Control Module Torque Calculation Performance. P0128-00 - Thermostat Rationality P1D30-00 - Oil Viscosity Too Low P200A-00 - Intake Manifold Runner Performance - Bank 1 P200B-00 - Intake Manifold Runner Performance - Bank 2 |
| 18-019-14 REV.A | 2018-06-11. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN. Flash: Power Control Module Software Enhancements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. The customers may experience one or all of the following: - Customer may experience a "detonation" type of noise while accelerating or at idle. - Customers may experience Cruise Control lock out (inoperative) after several ?+? cruise button inputs attempting to increase Cruise Set Speed. Turning the ignition off and back on will clear the condition. - MIL light illuminates and DTC P2463-00 "Diesel Particulate Filter- Soot Accumulation" set in the PCM. |
| 08-003-14 REV. A | 2018-06-11. Service bulletin. EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Integrated Center Stack Missing Buttons This bulletin involves replacing the integrated center stack (ICS) bezel. Summit Edition (sales code AAU) vehicles built with incorrect ICS, missing buttons for Front & Rear Park Assist (sales code XAG) and Forward Collision Warning (sales code LSR). |
| 21-003-14 REV. A | 2018-06-11. Service bulletin. POWER TRAIN; ELECTRICAL SYSTEM:SOFTWARE. Flash: 845RE Transmission Shift Enhancements, 2-1 Downshift This bulletin involves reprogramming the Transmission Control Module (TCM) with the latest available software. The following TCM calibration improvements are available for vehicles equipped an 845RE Automatic Transmission (Sales Code DFL). These updates are listed by vehicle and engine.LD and LX vehicles equipped with a 3.6L engine (Sales Code ERB) Software to correct a harsh bump feel during a 2-1 downshift. Software to enable the scan tool based transmission ?Quick Learn.? Software to address customer concerns of Malfunction Indicator Lamp (MIL) illumination and Diagnostic Trouble Code (DTC) P215C Output Shaft Speed, Wheel Speed Correlation setting on AWD equipped vehicles.LX and WK vehicles equipped with a 3.0L engine (Sales Code EHD) Software to correct a harsh bump feel during a 2-1 downshift.WK vehicles equipped with a 3.6L engine (Sales Code ERB) Software to correct a harsh bump feel during a 2-1 downshift.DS vehicles equipped with 3.6L engine (Sales Code ERB) Software to correct a harsh bump feel during a 2-1 downshift. Software to address a customer?s concern of less than desired shift quality in Four Wheel Drive (4wd) Low mode during medium to heavy acceleration. Software to address customer concerns of Malfunction Indicator Lamp (MIL) illumination and Diagnostic Trouble Code (DTC) P215C Output Shaft Speed, Wheel Speed Correlation setting on AWD equipped vehicles. Software improvements to powertrain braking in Tow/Haul mode. Software to improve downshift response from a medium to heavy pedal acceleration. Driveability improvements at higher altitudes. Software to improve acceleration during cruise control operation Software to correct a condition where DTC U11C3 - ESM Lost Communication With TCM On D-Pt CAN may have been displayed instead of U11E3 - TCM Lost communication with ESM On D-PT CAN.WD vehicles equipped with a 3.6L engine (Sales Code ERB) |
| 21-017-14 REV. A | 2018-06-11. Service bulletin. POWER TRAIN. Flash: Transmission Shift And Driveability Enhancements This bulletin involves selectively erasing and reprogramming the Powertrain Control Module (PCM) and Transmission Control Module (TCM) with new software.Both the PCM and TCM must be up to date for these changes to be effective. The customer may indicate that they are not satisfied with the shift quality of the transmission. Improvements to the transmission calibration have been made to the following:Upshift Improvements Shift quality in Normal Mode Shift quality in Sport Mode Shift inhibit while transitioning in/out of MDSDownshift Improvements Downshift quality while accelerating Downshift quality while coastingGeneral Improvements Torque converter clutch control during interlocked downshifts Torque converter clutch control during accelerator pedal tip in/out High speed gear hunting (shifting back/forth repeatedly between two gears) Allow 3rd gear launch at high altitude while in Snow Mode 2nd gear launch quality in ECO mode Improved reverse speed Display 2nd gear when entering Manual Mode from Snow or ECO Mode |
| 02-004-14 REV. B | 2018-06-11. Service bulletin. SUSPENSION. Vehicle Leads or Drifts To The Left - Right Hand Drive (RHD) This bulletin involves an alignment specification change for camber. Customer may describe a lead or drift to the left condition at steady state speeds of 56 KPH (35 MPH) and above. |
| 08-050-14 REV.A | 2018-06-11. Service bulletin. ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. Flash: Instrument Panel Cluster Update For Japan And South Korea This bulletin involves flashing the instrument cluster. The customer may experience one or all of the following: - Korean characters in the instrument cluster for a few seconds when the door is opened and when the engine is turned off. The wrong characters only appear for a few seconds then the cluster displays the correct characters. - "Low Battery Voltage" text message shown erroneously in the EVIC. |
| 18-045-14 | 2018-06-11. Service bulletin. ENGINE AND ENGINE COOLING:EXHAUST SYSTEM. P20EE SCR NOX Catalyst Efficiency Below Threshold Bank 1 This bulletin involves verifying the proper operation of the Diesel Exhaust Fluid (DEF) system and, if necessary, replacing the Selective Catalyst Reduction (SCR) Catalyst assembly. A small number of customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the Technician may find Diagnostic Trouble Code (DTC) P20EE SCR NOX Catalyst Efficiency Below Threshold Bank 1 set in the Powertrain Control Module (PCM) memory.. |
| 08-021-14 REV. C | 2018-06-11. Service bulletin. PARKING BRAKE; SEATS; STEERING; ELECTRICAL SYSTEM; BACK OVER PREVENTION; WHEELS. RG3 RG4 RJ3 RJ4 Radio Enhancements This bulletin involves inspecting and updating the radio software, if required. DAB (Digital Audio Broadcast) is inoperative. Wrong routing for addresses with a longitude between 0 and -1 degrees. Speed Camera UK & Spain complaining that the speed camera feature was not available with the latest MY14 software. DAB preset list on the top of the screen doesn't change while scrolling with steering controls. Rear view camera jitter. Tuner reception software enhancements. HVAC temperature control enhancements. SRT soft button missing for radios when vehicle is equipped with SRT feature (EMEA /LATAM markets only). Battery drain due to the radio and cluster back-lighting staying on. Postal Code smart speller logic enhancements (EMEA markets only). AM/FM steering wheel mode switch button not working (LATAM markets only). Navigation Lockout Disable while vehicle is in motion (EMEA markets only). Removed network status indicators for SRT/APPS. Voice Recognition (VR) says 'cancel' when starting (App) applications. iPod would not resume playing after a VR session or phone call. Removed the cell signal indicators in the SRT and Apps button on non-US vehicles. rear camera may show a black screen for 3 seconds upon going to reverse. Navigation would not start or would lose position. Removal of parental control under Apps menu. Turn by Turn navigation in the cluster set to ON by default. Transfer button does not pick-up and transfer incoming call. Some Russian letters are caps when they should be lower-case. Touch screen locks up in navigation, when Russian is selected. Address search availably when the vehicle is moving (EMEA markets only). VR messages in Spanish talks to fast. Recognition enhancement for Russian VR. Hands free audio too low for non-amp vehicle (KL). Intermittently Registration expired pop-up appears on display screen. Arabic language for navigation only, not the keyboard (RJ3 RJ4 radio only). Incorrect time to destination |
| 22-003-14 REV. A | 2018-06-11. Service bulletin. STEERING; WHEELS. Steering Wheel Vibration - Front Wheel Bearings This bulletin involves diagnosing vibration and if necessary replacing front wheel bearings. Customer may experience vibration in the steering wheel while driving at speeds between 65 to 80 mph. |
| 21-030-14 REV. A | 2018-06-11. Service bulletin. POWER TRAIN. 845RE Transmission Quick Learn Procedure This bulletin provides information on how to perform the new scan tool based transmission Quick Learn procedure. This procedure is required after certain transmission repairs or to improve a customer's concern of poor shift quality. Customers may indicate that their transmission shift quality does not meet their expectations. |
| 08-013-14 REV. B | 2018-06-11. Service bulletin. STEERING; EQUIPMENT. RA2 Radio Enhancements This bulletin involves updating the radio's software. The customer may notice one or more of the following. Unable to change CD tracks with steering wheel controls. May be able to change AM/FM frequencies while changing SXM frequencies. Display screen dim. Paired phone list is deleted after ignition cycle. Not able to pair phone. Unable to delete paired device from list. Removed the ability to pair phones while the vehicle is in motion. Voice command not able to play new text messages. SXM presets are lost at times. SXM disappeared and failed to re-register. Intermittently the wrong selected media is played. Noises (pops and cracks) for AM/FM. Audio controls are locked out after using VR. IPOD will not resume playing after phone call. IPOD ‘Repeat? function is not turned on. IPOD songs not accessible through VR without ‘genre?. IPOD shuffle does not continue after ignition cycle. Not able to restore to default setting. Potential for battery draw on E-Call function. Steering wheel control seek up/down function not working. Steering wheel control press and hold skipping channels. Intermittently the wrong pop-ups or displays is shown. Intermittently the phone or media will freeze. Presets or clock setting are lost after software updates. Climate ON/OFF pop-up will not longer appear. Can?t change media source to Disc. Wrong EQ setting being used. Mute function not working correctly. No audio on phone calls.Improvements VR command, prompts and recognition. Blue Tooth Streaming Audio, connection and playing. Audio during hands free calling. Phone book downloading and display. Retaining/storing all presets and improvements to presets from skipping channels. Text message downloading and playing. |
| 08-023-14 REV. A | 2018-06-11. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT; STEERING. RJ2 Or RG2 Radio Enhancements This bulletin involves updating the radio's software. The customer may notice one or more of the following: Unable to change CD tracks with steering wheel controls. Scroll knob may not functioning on Digital Audio Broadcasting (DAB). Paired phone list is deleted after ignition cycle. Incorrect Russian translations. Not able to pair phone. Unable to delete paired device from list. Removed the ability to pair phones while the vehicle is in motion. Voice command not able to play new text messages. Screen going very dim. DAB service lost. (EMEA Market Only). Not able to ‘refresh? screen in DAB mode.(EMEA Market Only). Steering wheel control mode advance from FM to AM (LATAM Market Only). Intermittently the wrong selected media is played. Noises (pops and cracks) for AM/FM. Unable to delete paired device from list. Unable to deactivate alternate frequency. Audio controls are locked out after using VR. IPOD will not resume playing after phone call. IPOD ‘Repeat? function is not turned on. IPOD songs not accessible through VR without ‘genre?. IPOD shuffle does not continue after ignition cycle. Not able to restore to default setting. Steering wheel control seek up/down function not working. Steering wheel control press and hold skipping channels. Intermittently the wrong pop-ups or displays is shown. Intermittently the phone or media will freeze. Presets or clock setting are lost after software updates. Climate ON/OFF pop-up will not longer appear. Can?t change media source to Disc. Wrong EQ setting being used. Mute function not working correctly. No audio on phone calls.Improvements VR command, prompts and recognition. Blue Tooth Streaming Audio, connection and playing. Audio during hands free calling. Phone book downloading and display. Retaining/storing all presets and improvements to presets from skipping channels. Text message downloading and playing. |
| 24-003-14 REV. A | 2018-06-11. Service bulletin. ELECTRICAL SYSTEM; EQUIPMENT:APPLIANCE:AIR CONDITIONER. Flash: Automatic Temperature Control, Cabin Temperature Too High This bulletin involves reprogramming the HVAC Module with new software. Customers may experience the following condition: Vehicle cabin temperature seems too warm even after reducing the Automatic Temperature Control setpoint.Updating the HVAC software will correct these conditions. |
The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.