Service bulletins for the 2012 Jaguar XJ
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
495 on file from NHTSA, as of 2026-10-19.
By type
By component
By trouble code
| SSM72037 | 2017-03-25. Service bulletin. ENGINE. "ISSUE: IN SOME CIRCUMSTANCES, THE CUSTOMER IS REPORTING THE ENGINE FAILING TO START, THE ENGINE RUNNING ROUGH, THE CHECK ENGINE LIGHT BEING DISPLAYED, OR A COMBINATION OF THESE SYMPTOMS. CAUSE: DTC'S CAPTURED BY THE VEHICLE ELECTRONIC MODULES SHOULD BE USED TO AID INVESTIGATION OF A VEHICLE WITH THIS ISSUE TO HELP IDENTIFY ROOT CAUSE. IN SOME CASES, THE FUEL PUMP DRIVER MODULE - C2C35672, THE IN TANK FUEL PUMP - C2D28002 OR THE CONNECTIONS TO THESE PARTS MAY BE AT FAULT." |
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| SSM40913 | 2017-03-24. Service bulletin. ENGINE. "RE-ISSUED NOVEMBER 2014. ISSUE: ON INVESTIGATION OF WARRANTY RETURNS IT HAS BEEN NOTED THAT THE ENGINE-COMPARTMENT LID LATCH HAS BEEN LUBRICATED. CAUSE: LUBRICANT APPLIED TO THE ENGINE-COMPARTMENT LID LATCH DURING ROUTINE SERVICING OR FOR ANY OTHER REASON WILL, OVER TIME, MIGRATE INTO THE AJAR SWITCH AND CAUSE DAMAGE TO THE SWITCH." |
| K196NAS2 | 2017-03-24. Service bulletin. SEATS; EQUIPMENT. "SITUATION: A POTENTIAL ISSUE HAS BEEN IDENTIFIED ON A NUMBER OF 2012-2013 MODEL YEAR XJ (X351) VEHICLES WHERE THE SEATBACK BUSINESS TRAY WILL NOT LOCK. ACTION: RETAILERS ARE REQUIRED TO HOLD ONLY AFFECTED VEHICLES THAT ARE WITHIN YOUR CONTROL AND REFRAIN FROM RELEASING THE VEHICLES FOR NEW OR USED VEHICLE SALE PENDING COMPLETION OF THE REWORK ACTION DETAILED IN THIS TECHNICAL BULLETIN." |
| JA14PA-19 | 2017-03-24. Service bulletin. EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY. "THE LATEST VERSION OF THE K196 SERVICE ACTION BULLETIN NO.: 6-246NAS (ISSUE #2) HAS INCLUDED A CORRECTED LISTING OF PART NUMBERS THAT SHOULD BE ORDERED BASED UPON THE VARIANT OF THE VEHICLE. AS A RESULT OF THE ORIGINAL BULLETIN BEING INCORRECT, A NUMBER OF RETAILERS HAVE BEEN ADVISED TO ORDER THE INCORRECT PART. IN CONJUNCTION WITH THE CORRECT BULLETIN, THE JAGUAR PARTS OPERATIONS CUSTOMER SERVICE TEAM WILL BE CANCELLING ALL OF THE CURRENT OPEN ORDERS SO THAT THE CORRECT PART NUMBER MAY BE ORDERED." |
| 6-246NAS | 2017-03-24. Service bulletin. SEATS. "DESCRIPTION A POTENTIAL ISSUE HAS BEEN IDENTIFIED ON A NUMBER OF 2012-2013 MODEL YEAR XJ (X351) VEHICLES WHERE THE SEATBACK BUSINESS TRAY WILL NOT LOCK." |
| SSM72035 | 2017-03-24. Service bulletin. EQUIPMENT:ELECTRICAL. "CONCERN: JAGUAR LAND ROVER AND THE SUPPLIER HAVE INSPECTED 101 WARRANTY CLAIMS FOR HEATED OXYGEN SENSORS (HO2S). 23% WERE FOUND TO HAVE NO DEFECTS. CAUSE: ONE POSSIBLE REASON FOR THIS IS THAT ALL HO2S SENSORS ARE REPLACED WHEN ONLY ONE IS UNSERVICEABLE." |
| SSM72034 | 2017-03-24. Service bulletin. POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE); POWER TRAIN:DRIVELINE. "CONCERN: THERE IS AN OIL LEAK FROM THE TRANSFER CASE FLANGE, TO FRONT PROP SHAFT PLEASE SEE THE ATTACHED PICTURES, ON XJ AND XF ALL WHEEL DRIVE VEHICLES ONLY CAUSE: ENGINEERING ARE INVESTIGATING THE CAUSE OF THIS ISSUE AND REQUIRE THE FLOWING ACTION." |
| SSM72022 | 2017-03-24. Service bulletin. SEATS; EQUIPMENT:ELECTRICAL. "ISSUE: SEATS NOT MOVING IN ONE DIRECTION / ONE AXIS CAUSE: MOTOR CONNECTIONS NOT FULLY LATCHED" |
| SSM72012 | 2017-03-24. Service bulletin. EQUIPMENT; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. "ISSUE THE WRONG COMPONENT MAYBE REPLACED WHEN TROUBLESHOOTING BLUETOOTH CONNECTIVITY IN CAR. CAUSE THE FRONT CONTROL DISPLAY INTERFACE MODULE (TOUCHSCREEN) HAS NO EFFECT ON BLUETOOTH CONNECTIVITY IN THE CAR AND AS SUCH MAY BE INCORRECTLY DIAGNOSED AND REPLACED AS THE SOURCE OF THE ISSUE." |
| SSM71966 | 2017-03-24. Service bulletin. SERVICE BRAKES. "ISSUE: SUBMITTING A BRAKE NOISE EPQR. SPECIFICALLY RELATED TO FRONT BRAKE DISC GROOVING CAUSING A NOISE AND /OR JUDDER ISSUE. CAUSE: UNDER INVESTIGATION" |
| SSM71966 | 2017-03-23. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT. "ISSUE: SUBMITTING A BRAKE NOISE EPQR. SPECIFICALLY RELATED TO FRONT BRAKE DISC GROOVING CAUSING A NOISE AND /OR JUDDER ISSUE. CAUSE: UNDER INVESTIGATION" |
| SSM71803 | 2017-03-23. Service bulletin. ELECTRICAL SYSTEM:12V/24V/48V BATTERY. "ISSUE THE TOUCH SCREEN DISPLAY (TSD) ALSO KNOWN AS FRONT CONTROL DISPLAY INTERFACE MODULE (FCDIM) OR HIGH LEVEL DISPLAY FRONT (HLDF) ON OCCASIONS MAY FAIL TO DOWNLOAD SOFTWARE CORRECTLY FROM SDD RESULTING IN NO COMMUNICATIONS WITH THE MODULE AND BLANK SCREEN. CAUSE THIS MAY BE AS A RESULT OF LOW BATTERY VOLTAGE OR A BREAK IN CONTINUITY OF DIAGNOSTIC CONNECTION DURING THE DOWNLOAD." |
| SSM71538 | 2017-03-23. Service bulletin. LATCHES/LOCKS/LINKAGES:DOORS:LATCH; EQUIPMENT. "ISSUE: CUSTOMER MAY REPORT DOOR LOCK CYLINDER COVER MISSING. CAUSE: CYLINDER COVER MAY BE DAMAGED OR HAVE BEEN INCORRECTLY FITTED AT PDI OR AFTER EMERGENCY VEHICLE ENTRY." |
| SSM51357 | 2017-03-23. Service bulletin. FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM. "ISSUE: WHEN INVESTIGATING CUSTOMER REPORTS FOR INCORRECT FUEL GAUGE CONCERNS THE DEALER TECHNICIAN MAY DIAGNOSE THAT THE FUEL SENDERS ARE OPEN CIRCUIT. THIS DIAGNOSIS MAY BE INCORRECT DEPENDING ON THE MULTIMETER SETTINGS SELECTED BY THE TECHNICIAN DURING MEASUREMENT. CAUSE: THE MULTI METER RANGE MAYBE SET AT 'AUTO' AND DURING A SWEEP OF THE SENDER FROM 50OHMS TO 998OHMS THE MULTI METER HAS TO CHANGE ITS MEASUREMENT RANGE. FOR APPROXIMATELY 1 SECOND, DURING THE RANGE SWITCH OVER POINT, THE MULTI METER DISPLAY INDICATES AN OPEN CIRCUIT. THIS IS INCORRECTLY BEING DIAGNOSED AS A SENDER FAULT" |
| K196NAS1 | 2017-03-23. Service bulletin. EQUIPMENT; SEATS. "SITUATION: A POTENTIAL ISSUE HAS BEEN IDENTIFIED ON A NUMBER OF 2012-2013 MODEL YEAR XJ (X351) VEHICLES WHERE THE SEATBACK BUSINESS TRAY WILL NOT LOCK. ACTION: RETAILERS ARE REQUIRED TO HOLD ONLY AFFECTED VEHICLES THAT ARE WITHIN YOUR CONTROL AND REFRAIN FROM RELEASING THE VEHICLES FOR NEW OR USED VEHICLE SALE PENDING COMPLETION OF THE REWORK ACTION DETAILED IN THIS TECHNICAL BULLETIN." |
| SSM65337 | 2017-03-22. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT. CONCERN: A CUSTOMER MAY REPORT WHILE UTILIZING THE NAVIGATION MAP OR WHILE UNDER ROUTE GUIDANCE, THE VEHICLE’S TOUCH SCREEN SWITCHES OFF MOMENTARILY, AND RESETS AS IF THE VEHICLE WERE JUST STARTED. A TELL TALE SYMPTOM MIGHT INCLUDE "THE SYSTEM WENT BLANK MOMENTARILY, THEN THE JAGUAR LEAPER APPEARED, AND A FEW SECONDS LATER THE INFOTAINMENT SYSTEM WAS OPERATIONAL AGAIN." |
| SSM72734 | 2017-03-22. Service bulletin. STRUCTURE:BODY; STRUCTURE:BODY:DOOR. ISSUE: DOOR LATCHES BEING REPLACED WHEN A CUSTOMER REPORTS ISSUES WITH THE LOCKING, LATCHING OR SOFT CLOSE FUNCTION ON ONE OR MORE DOORS ON THEIR VEHICLE. |
| SSM72670 | 2017-03-22. Service bulletin. WHEELS; TIRES:VALVE. ISSUE: A NUMBER OF INSTANCES HAVE BEEN REPORTED WHERE A LOSS OF PRESSURE IN TYRES HAS BEEN OBSERVED WITH ASSOCIATED TYRE PRESSURE MONITORING SYSTEM (TPMS) WARNING MESSAGES. CUSTOMERS AND RETAILERS HAVE BEEN UNABLE TO REINFLATE AND MAINTAIN SERVICE PRESSURES DUE TO LEAKAGE FROM THE TPMS VALVES. |
| SSM72002 | 2017-03-22. Service bulletin. ENGINE AND ENGINE COOLING:COOLING SYSTEM; ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE; ENGINE AND ENGINE COOLING:ENGINE:GASOLINE. "ISSUE: LOW COOLANT MESSAGE DISPLAYED. A COOLANT LEAK IS FOUND FROM THE SEAM ON COOLANT PIPE (AJ8 9664). SEE THE ATTACHED FILE FOR AN EXAMPLE OF THE LEAK LOCATION. CAUSE: A PROCESS ISSUE AT COMPONENT SUPPLIER." |
| SSM71998 | 2017-03-22. Service bulletin. EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY. "ISSUE CUSTOMERS MIGHT BE EXPERIENCING AN ISSUE WITH IPHONES 6 AND 6PLUS, AS WELL AS IPHONES THAT HAVE BEEN UPDATED TO IOS8. THE ISSUE IS COMMON ACROSS ALL MANUFACTURERS. SYMPTOMS WHEN THE APPLE DEVICE IS CONNECTED TO THE CAR SYSTEM AND A CALL IS RECEIVED THERE IS NO OPTION TO ANSWER OR REJECT THE INCOMING CALL ON THE SYSTEM. THE STEERING WHEEL CONTROLS ALSO HAVE NO EFFECT. THE TOUCH SCREEN CONTINUES TO DISPLAY THE PHONE SCREEN. THE POP-UP SCREEN TO ANSWER OR REJECT THE CALL IS NOT SHOWN." |
| SSM71981 | 2017-03-22. Service bulletin. STRUCTURE:BODY; EQUIPMENT ADAPTIVE/MOBILITY. "ISSUE: K250 UPS STEERING GAITER FOUL WITH UNDERTAKE. ACTION: PLEASE FIND ATTACHED LH AND RH TEMPLATES TO ENABLE DEALERS TO CARRYOUT K250 UPS," |
| SSM71974 | 2017-03-22. Service bulletin. ELECTRICAL SYSTEM:12V/24V/48V BATTERY. "ISSUE: A SIGNIFICANT NUMBER OF BMS (BATTERY MONITORING SYSTEM) MODULES HAVE BEEN REPLACED WHEN DTC B11DB-87 IS LOGGED, WHEN RETURNED TO THE SUPPLIER FOR ANALYSIS MANY ARE DEEMED “NO FAULT FOUND” CAUSE: INCORRECT DIAGNOSIS" |
| SSM71961 | 2017-03-22. Service bulletin. SUSPENSION; SUSPENSION:REAR:SPRINGS:AIR SUSPENSION SYSTEM; AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE-INACTIVE. "ISSUE: ENGINEERING IS INVESTIGATING REPORTS OF XJ (X351) RIDE HEIGHT SENSORS NOT OPERATING CORRECTLY. CAUSE: THE AIR SUSPENSION AND ACTIVE DYNAMICS MODULES INCLUDE CHECKS OF THE HEIGHT SENSORS DURING VEHICLE USAGE. IF THERE IS A FAULT WITH THE HEIGHT SENSOR, WIRING HARNESS, OR CONNECTOR, THEN A DTC WILL BE STORED. THE AFFECTED RIDE HEIGHT SENSOR PART NUMBERS ARE C2P15219, C2D23151, C2D21048, C2D16581 AND C2D23152." |
| JTB00379NAS1 | 2017-03-22. Service bulletin. EXTERIOR LIGHTING; EQUIPMENT. "SITUATION: CONDENSATION / MIST MAY APPEAR ON THE INSIDE OF FRONT AND/OR REAR EXTERIOR LAMPS. CAUSE: CONDENSATION/MIST IS A NATURAL PHENOMENON WHICH CAN OCCUR WHEN THERE IS A TEMPERATURE DIFFERENCE BETWEEN THE INSIDE AND OUTSIDE OF THE LAMP UNIT. THIS CONDENSATION IS CONSIDERED TO BE AS A RESULT OF NORMAL ATMOSPHERIC CONDITIONS AND REPLACING THE LIGHT UNIT WILL NOT CORRECT THIS SYMPTOM. WITH THE INTRODUCTION OF CLEAR LENSES CONDENSATION IS LIKELY TO BE MORE NOTICEABLE BUT DOES NOT AFFECT THE PERFORMANCE OF THE LAMP. CONDENSATION WILL CLEAR WHEN THE LIGHTS HAVE BEEN ON FOR SOME LENGTH OF TIME AND IN WARMER AMBIENT TEMPERATURES." |
| SSM71803 | 2017-03-21. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE. "ISSUE THE TOUCH SCREEN DISPLAY (TSD) ALSO KNOWN AS FRONT CONTROL DISPLAY INTERFACE MODULE (FCDIM) OR HIGH LEVEL DISPLAY FRONT (HLDF) ON OCCASIONS MAY FAIL TO DOWNLOAD SOFTWARE CORRECTLY FROM SDD RESULTING IN NO COMMUNICATIONS WITH THE MODULE AND BLANK SCREEN. CAUSE THIS MAY BE AS A RESULT OF LOW BATTERY VOLTAGE OR A BREAK IN CONTINUITY OF DIAGNOSTIC CONNECTION DURING THE DOWNLOAD." |
The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.