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Service bulletin SSM71961

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10096131
Published by NHTSA2017-03-22
Manufacturer's numberSSM71961
Manufacturer's date2014-09-05
NHTSA componentSUSPENSION; SUSPENSION:REAR:SPRINGS:AIR SUSPENSION SYSTEM; AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE-INACTIVE

NHTSA's summary

"ISSUE: ENGINEERING IS INVESTIGATING REPORTS OF XJ (X351) RIDE HEIGHT SENSORS NOT OPERATING CORRECTLY. CAUSE: THE AIR SUSPENSION AND ACTIVE DYNAMICS MODULES INCLUDE CHECKS OF THE HEIGHT SENSORS DURING VEHICLE USAGE. IF THERE IS A FAULT WITH THE HEIGHT SENSOR, WIRING HARNESS, OR CONNECTOR, THEN A DTC WILL BE STORED. THE AFFECTED RIDE HEIGHT SENSOR PART NUMBERS ARE C2P15219, C2D23151, C2D21048, C2D16581 AND C2D23152."

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Air bags, Suspension, Air bag control module, Air suspension

Vehicles listed
JAGUAR XJ2010, 2011, 2012, 2013, 2014, 2015

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20V5570002020-09-12. AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE:SOFTWARE; AIR BAGS:FRONTAL

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
JTB00438NAS12017-03-31. Service bulletin. "SITUATION: THE AIR SUSPENSION SYSTEM WARNING LIGHT MAY BE ILLUMINATED AND THE AIR SUSPENSION SYSTEM MAY BE INACTIVE. CAUSE: THIS MAY BE CAUSED BY SPECIFIC DAMAGE TO THE AIR SUSPENSION SYSTEM COMPRESSOR CONNECTOR AND COMPRESSOR."