Service bulletin SSM71974
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10096133 |
| Published by NHTSA | 2017-03-22 |
| Manufacturer's number | SSM71974 |
| Manufacturer's date | 2014-09-09 |
| NHTSA component | ELECTRICAL SYSTEM:12V/24V/48V BATTERY |
NHTSA's summary
"ISSUE: A SIGNIFICANT NUMBER OF BMS (BATTERY MONITORING SYSTEM) MODULES HAVE BEEN REPLACED WHEN DTC B11DB-87 IS LOGGED, WHEN RETURNED TO THE SUPPLIER FOR ANALYSIS MANY ARE DEEMED “NO FAULT FOUND” CAUSE: INCORRECT DIAGNOSIS"
The document
No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.
Components
Electrical system, 12-volt battery
Trouble codes named
B11DB
| JAGUAR F-TYPE | 2014, 2015 |
|---|---|
| JAGUAR XF | 2010, 2011, 2012, 2013, 2014, 2015 |
| JAGUAR XJ | 2010, 2011, 2012, 2013, 2014, 2015 |
| JAGUAR XK | 2010, 2011, 2012, 2013, 2014 |
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| JTB00545NAS1 | 2019-05-13. Service bulletin. The Central locking/unlocking feature may not operate after disconnecting and connecting the vehicle startup battery. |
|---|---|
| SSM74285 | 2019-03-25. Service bulletin. Vehicles may exhibit a no start complaint due to a repetitive intermittent flat battery. Initial diagnosis shows no fault found or no measurable quiescent drain. |
| SSM74048 | 2018-11-13. Service bulletin. Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are inoperative. |
| SSM73824 | 2018-06-11. Service bulletin. Action: When completing Primary battery diagnosis for Eco Stop concerns, it is recommended to use the Midtronics GRX-3080 battery tester. JLR are currrently investigating a hand held battery tester to replace the Midtronics EXP-1080. The Midtronics EXP-1080 can be used for PD1 and battery checks. |
| SSM71803 | 2017-05-11. Service bulletin. "ISSUED MAY 2014: THE TOUCH SCREEN DISPLAY (TSD) ALSO KNOWN AS FRONT CONTROL DISPLAY INTERFACE MODULE (FCDIM) OR HIGH LEVEL DISPLAY FRONT (HLDF) ON OCCASIONS MAY FAIL TO DOWNLOAD SOFTWARE CORRECTLY FROM SDD RESULTING IN NO COMMUNICATIONS WITH THE MODULE AND BLANK SCREEN. CAUSE THIS MAY BE AS A RESULT OF LOW BATTERY VOLTAGE OR A BREAK IN CONTINUITY OF DIAGNOSTIC CONNECTION DURING THE DOWNLOAD." |
| JTB00310NAS2 | 2017-04-18. Service bulletin. "SITUATION: A BATTERY WARNING MESSAGE OR ECO STOP INHIBITED MESSAGE IS DISPLAYED IN THE INSTRUMENT CLUSTER (IC) WHILE DRIVING. CAUSE: THIS MAY BE CAUSED BY THE GATEWAY MODULE (GWM) FALSELY FLAGGING DIAGNOSTIC TROUBLE CODE (DTC) 'B1402-96 – (DBFB) DUAL BATTERY FUSE BOX – CONTACTOR 1'." |
| 6-220USA | 2017-04-17. Service bulletin. AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF 2014 MODEL YEAR JAGUAR XK (X150) VEHICLES WITHIN THE LISTED VIN RANGE WHICH MAY HAVE BEEN MANUFACTURED AWAY FROM PROCESS WHERE, IN SOME CASES, THE THROUGH-PANEL POWER CABLE STUD HAS BEEN ASSEMBLED INCORRECTLY, RESULTING IN A LOW NUT CLAMP LOAD TORQUE." |
| SSM72508 | 2017-04-07. Service bulletin. "ISSUED DEC 2015. ISSUE VEHICLES BATTERY CLAIMS FOR BATTERY DISCHARGED. CAUSE THE BATTERY STORAGE PROCESS HAS NOT BEEN CORRECTLY FOLLOWED UPON VEHICLE DELIVERY AND FOLLOWING A PDI." |
| SSM72631 | 2017-04-06. Service bulletin. BATTERY TERMINALS NOT FITTED CORRECTLY DURING PDI PROCESS |
| JTB00472NAS1 | 2017-04-06. Service bulletin. "SITUATION: THE ENGINE MAY INTERMITTENTLY FAIL TO START. CAUSE: THIS MAY BE CAUSED BY THE BATTERY JUNCTION BOX (BJB) CONNECTION NOT BEING TIGHTENED TO CORRECT TORQUE VALUE." |