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Service bulletins for the 2020 Ford Transit Connect

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

93 on file from NHTSA, as of 2026-10-19.

By type

By component

By trouble code

Bulletins, newest first
SSM 488642020-07-07. Service bulletin. EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM). Some 2020 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit the infotainment system stating in Michigan when trying to select a point of interest using the push to talk feature on the navigation system. Engineering is currently working on a solution for this condition, which is expected to be available in July. Please monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.
SSM 486492020-04-02. Service bulletin. UNKNOWN OR OTHER. SSM 48649 - 2020 Various Vehicles - Equipped With Telematics Control Unit (TCU) - Incomplete User Authorization, Vehicle Connectivity/Location And/Or FordPass/LincolnWay Concerns Some 2020 Ford and Lincoln vehicles equipped with a TCU may exhibit incomplete user authorization, no authorization pop-up on the SYNC infotainment system, vehicle connectivity concerns, vehicle location disabled message and/or various FordPass/LincolnWay App command/control concerns. To correct these conditions, ensure that customer connectivity settings (CCS) are turned on in the SYNC system. If the concerns persist after CCS is turned on, turn CCS OFF, perform an ignition cycle, and turn CCS settings back on. After any CCS changes, force-close and relaunch the FordPass/ LincolnWay app on the customers phone. Once CCS is turned on, program the TCU to the latest IDS/FDRS version level. If the concern is still present, follow normal diagnostics in Workshop Manual (WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229.
SSM 486192020-04-02. Service bulletin. UNKNOWN OR OTHER; ELECTRICAL SYSTEM. SSM 48619 - Various Vehicles - Perimeter Alarm Armed And Original Vehicle Keys Cannot Be Accessed to Enter Vehicle - CAN Protection Strategy Some 2013-2016 Model Year Vehicles may exhibit a concern in which the Perimeter Alarm is active and the original keys cannot be accessed to disable the perimeter alarm. This concern would most often occur when a customer loses keys and the dealership is attempting to program new keys to the vehicle. The Workshop Manual (WSM), Section 419-01A Perimeter Anti-Theft Alarm - System Operation and Component Description has been updated to inform of the Controller Area Network (CAN) Protection Strategy. Follow the procedure outlined to prevent replacement of the Body Control Module (BCM) on CAN Protection Strategy equipped vehicles when original keys are lost and perimeter alarm is active. Refer to the WSM for further detail on the CAN Protection Strategy. Lost keys and replacement of BCM for lost keys is non-warrantable.
SSM 486182020-04-02. Service bulletin. ELECTRICAL SYSTEM. SSM 48618 - 2020 Various Vehicles - Equipped With SYNC 3 - Unable To Schedule Remote Start Using Fordpass Or Lincolnway Applications Some 2020 Ford and Lincoln vehicles may exhibit a symptom of no ability to schedule a remote start event using the FordPass or Lincolnway app. If only the scheduling portion of the remote start system is missing from the mobile app or not functioning, please ensure the customer has installed the latest version of the Ford Pass or Lincoln Way app from the mobile phones app store. The customer may also need to log out of the Ford Pass or Lincoln Way app, and then log back in. If the remote start system is not functioning using the key fob and/or the on-demand remote start function from Ford Pass or Lincoln Way application, refer to Workshop Manual (WSM), Section 303-06 for further diagnosis.
SSM 485582020-03-03. Service bulletin. ELECTRICAL SYSTEM. SSM 48558 - 2017-2020 Various Vehicles Equipped With Telematics Control Unit (TCU) - Various FordPass/LincolnWay Mobile App Concerns Some 2017-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or no modem electronic serial number (ESN) displayed. To correct this condition prior to programming, remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 485792020-03-03. Service bulletin. EQUIPMENT; POWER TRAIN. Some 2018-2020 vehicles equipped with the 8F24, 8F35, 8F40, or 8F57 transmissions may have a trace amount of transmission fluid in the main control electrical connector. This is due to the connector being submerged in transmission fluid during the main control manufacturing process. A trace amount should be considered normal and will not affect the function of the transmission. Do not attempt a repair for this condition. If more than a trace amount of fluid is found, follow normal diagnostics in the Workshop Manual(WSM), Section 307-01>Diagnosis and Testing>Leakage Inspection.
SSM 485522020-03-03. Service bulletin. ELECTRICAL SYSTEM. SSM 48552 - 2020 Various Vehicles - Equipped With SYNC 3 - System Stating "In Michigan" When Using Push To Talk Navigation Some 2020 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit the infotainment system stating in Michiganwhen trying to select a point of interest using the push to talk feature on the navigation system. Engineering is currently working on a solution for this condition, which is expected to be available in May. Please monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.
SSM 485512020-03-03. Service bulletin. ELECTRICAL SYSTEM. SSM 48551 - 2020 Various Vehicles Equipped With SYNC 3 Various SYNC Performance Related Concerns Some 2020 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit various performance related concerns such as: intermittent frozen or blank screen, voice prompts with excessive pause between words, remote start not able to be scheduled from Ford Pass or Lincoln Way, Sirius Travel link not working properly, CarPlay not launching on connection or a black screen when connected. To correct this condition, check for SYNC software update on FDRS or Oasis under SYNC the section. If an update is available, refer to WSM section 415-00 to update the APIM software. If the problem persists after programming or no update is available, refer to WSM, Section 415-00 for diagnosis. For claiming, use causal part 14G371 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
TSB 20-20472020-03-03. Service bulletin. WHEELS:HUBCAP/COVER; PARKING BRAKE:CONVENTIONAL:MECHANICAL:LINKAGE AND CABLE; SEATS. Some 2013-2020 Transit Connect vehicles built on or after 1-Jan-2013 may exhibit a condition where either section of the second row seat is stuck or difficult to fold or unfold. This may be due to a misrouted cable or a cable that is in need of adjustment. It may be necessary to reduce the cable end fitting length. It is not necessary to install a new second row seat.
SSM 484682020-02-04. Service bulletin. ELECTRICAL SYSTEM. Some 2020 Escape/Corsair, Edge, Explorer, Fusion, Ranger, Transit Connect Vehicles equipped with a TCU may exhibit a "Battery Backup Component Failure" message in the cluster. This may be accompanied by DTC 1477-09 - Backup Battery Component Failure. This may be due to the TCU experiencing a sudden temperature change. To correct this condition, reprogram the TCU using the appropriate Ford diagnostic scan tool. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 484442020-02-04. Service bulletin. EQUIPMENT:ELECTRICAL; ELECTRICAL SYSTEM. Some 2020 Ford and Lincoln vehicles may exhibit a symptom of no ability to schedule a remote start event using the FordPass or Lincolnway app. If only the scheduling portion of the remote start system is not functioning, no repair attempts should be made to correct this condition. If the remote start system is not functioning using the key fob and/or the on-demand remote start function from FordPass or Lincolnway application, refer to Workshop Manual (WSM), Section 303-06 for further diagnosis. Do not attempt repairs at this time. Engineering is currently investigating, monitor OASIS for updates.
SSM 484432020-02-04. Service bulletin. ELECTRICAL SYSTEM. Some 2019-2020 Transit Connect vehicles may exhibit an inoperative electrical AC power outlet socket built on or after 28-May-2018. This may be due to a body control module (BCM) software missing a signal to the alternating current to direct current (AC/DC) inverter control module. To correct the condition, reprogram the BCM with the latest level of the appropriate Ford diagnostic scan tool. For claiming use causal part 14A068 and applicable labor operations in Section 03 of the Service Labor Time Standards (SLTS) Manual.
SSM 484232020-01-08. Service bulletin. POWER TRAIN. Some 2015-2020 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK11 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 484052020-01-08. Service bulletin. ELECTRICAL SYSTEM. Some 2018-2020 Transit Connect vehicles built on or after 27-Sep-2018 may exhibit a customer symptom of a wireless charging system that appears inoperative. These vehicles will have a mobile device holder with a rubber mat with wireless charging symbols but may not be equipped with the wireless charging feature. This may be due to the vehicle being ordered without the wireless charging option. To confirm if the vehicle is equipped with wireless charging, remove the rubber mat and confirm that the surface below has a charger-shaped rectangular depression. If the surface is fully flat, the vehicle is not equipped with wireless charging. The vehicle is not misbuilt, do not submit a claim for this condition.
TSB 19-23862020-01-07. Service bulletin. POWER TRAIN. Some 2019-2020 Edge/Nautilus/Transit Connect and 2020 Escape/Corsair vehicles equipped with a 8F35 transmission may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P0766 stored in the powertrain control module (PCM) and/or intermittent no reverse engagement concerns. This may be due to contamination in the main control valve body separator plate orifice. To correct the condition, follow the Service Procedure steps to clean the contamination from the main control plate.
SSM 483572019-12-05. Service bulletin. PARKING BRAKE; ELECTRICAL SYSTEM. Some 2019-2020 Transit Connect vehicles built on 28-May-2018 and through 03-Oct-2019 may exhibit the park aid intermittently inoperative and/or an intermittent park aid fault. This may be due to a parking aid module (PAM) software issue. To correct the condition, update the PAM using the latest software level of the appropriate Ford diagnostic scan tool. For claiming use causal part number 15K866 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 482332019-11-05. Service bulletin. STEERING. Some 2019-2020 Transit Connect vehicles built on or after 28-May-2018 may exhibit lack of power steering assist with diagnostic trouble code (DTC) U0131 present and a loss of communication with the power steering control module (PSCM), the body control module (BCM), the instrument cluster (IC), and/or the steering column control module (SCCM). Inspect mega fuse F2 (80 Amp) powering the PSCM. Some F2 fuses may be open due to over tightening and may need replacement. If the fuse integrity is verified, proceed with standard repair processes. Base casual part number is 14290 which is the fuse box/harness assembly.
SSM 482052019-10-04. Service bulletin. STEERING. Some 2019-2020 Transit Connect vehicles built on or after 28-May-2018 may experience a lack of power steering assist or a power steering fault in the message center at start up which may occur after a discharged battery. Do not replace the steering rack and pinion or the power steering control module (PSCM) for this condition. Reprogram the PSCM with the latest level of the appropriate Ford diagnostic scan tool. Use applicable labor operations in Section 03 of the Service Labor Time Standards (SLTS) Manual.

The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.