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Service bulletin SSM 48619

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10172972
Published by NHTSA2020-04-02
Manufacturer's numberSSM 48619
Manufacturer's date2020-03-09
NHTSA componentUNKNOWN OR OTHER; ELECTRICAL SYSTEM

NHTSA's summary

SSM 48619 - Various Vehicles - Perimeter Alarm Armed And Original Vehicle Keys Cannot Be Accessed to Enter Vehicle - CAN Protection Strategy Some 2013-2016 Model Year Vehicles may exhibit a concern in which the Perimeter Alarm is active and the original keys cannot be accessed to disable the perimeter alarm. This concern would most often occur when a customer loses keys and the dealership is attempting to program new keys to the vehicle. The Workshop Manual (WSM), Section 419-01A Perimeter Anti-Theft Alarm - System Operation and Component Description has been updated to inform of the Controller Area Network (CAN) Protection Strategy. Follow the procedure outlined to prevent replacement of the Body Control Module (BCM) on CAN Protection Strategy equipped vehicles when original keys are lost and perimeter alarm is active. Refer to the WSM for further detail on the CAN Protection Strategy. Lost keys and replacement of BCM for lost keys is non-warrantable.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system

Vehicles listed
FORD C-MAX2014, 2015, 2016, 2017, 2018
FORD C-MAX ENERGI2014, 2015, 2016, 2017 (the catalog's model; the bulletin names a series or trim of it)
FORD ECONOLINE2014 to 2019
FORD ECOSPORT2019, 2020
FORD EDGE2014, 2015, 2016, 2017, 2018, 2019, 2020
FORD ESCAPE2014, 2015, 2016, 2017, 2018, 2019
FORD EXPEDITION2014, 2015, 2016, 2017
FORD EXPLORER2014, 2015, 2016, 2017, 2018, 2019
FORD F-1502014, 2015, 2016, 2017, 2018, 2019, 2020
FORD F-250 SD2014, 2015, 2016, 2017, 2018, 2019, 2020 (the catalog's model; the bulletin names a series or trim of it)
FORD F-350 SD2014, 2015, 2016, 2017, 2018, 2019, 2020 (the catalog's model; the bulletin names a series or trim of it)
FORD F-450 SD2014, 2015, 2016, 2017, 2018, 2019, 2020 (the catalog's model; the bulletin names a series or trim of it)
FORD F-550 SD2014, 2015, 2016, 2017, 2018, 2019, 2020 (the catalog's model; the bulletin names a series or trim of it)
FORD FIESTA2014, 2015, 2016, 2017, 2018, 2019
FORD FLEX2014, 2015, 2016, 2017, 2018, 2019
FORD FOCUS2014, 2015, 2016, 2017, 2018
FORD FUSION2014, 2015, 2016, 2017, 2018, 2019, 2020
FORD MUSTANG2014, 2015, 2016, 2017, 2018, 2019, 2020
FORD TAURUS2014, 2015, 2016, 2017, 2018, 2019
FORD TRANSIT2014
FORD TRANSIT2015, 2016, 2017, 2018, 2019, 2020
FORD TRANSIT CONNECT2014, 2015, 2016, 2017, 2018, 2019, 2020
LINCOLN CONTINENTAL2017, 2018, 2019
LINCOLN MKC2015, 2016, 2017, 2018, 2019
LINCOLN MKS2014, 2015, 2016
LINCOLN MKT2014, 2015, 2016, 2017, 2018, 2019
LINCOLN MKX2014, 2015, 2016, 2017, 2018
LINCOLN MKX2019 to 2020
LINCOLN MKZ2014, 2015, 2016, 2017, 2018, 2019, 2020
LINCOLN NAVIGATOR2014, 2015, 2016, 2017

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
26V3720002026-06-09. ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
26V3700002026-06-09. ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
20260052026-01-09. Electrical
20260042026-01-09. Electrical
20255542025-10-10. Electrical
20250822025-02-17. Electrical
23V7270002023-10-27. ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM
23V4400002023-06-23. ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM)
20233102023-05-29. Electrical
20224862022-08-30. Electrical

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
25E10-S12026-10-02. Other. 25E10-S1 Owner letter
25E10-S12026-08-03. Emissions. NEW VEHICLE DELIVERY HOLD - Emissions Recall 25E10 - Supplement #1 Certain 2018-2020 Model Year F-150 Vehicles With 3.3L Engines and 2016-2019 Model Year Explorer, Taurus, and Flex Vehicles With 3.5L Engines Powertrain Control Module (PCM) Reprogramming
25N152026-08-03. Other. 2015 Transit Connect ONLY under 25N15 - PAUSED effective July 15, 2026 - July 15, 2026 - 2015 Transit Connect ONLY under 25N15 - PAUSED effective July 15, 2026 AWARENESS COMMUNICATION Monitor FSA Landing Page in PTS for further details - Certain 2015-2019 Model Year Multiple Vehicle Lines - Rear View Camera Inspection For One-Time Replacement
25H05 S12026-04-30. Other. Harvest Program 25H05 – Supplement #1 Certain 2011-2021 Model Year Vehicles Software Verification Harvest Program
25N15 S12026-04-30. Other. Customer Satisfaction Program 25N15 - Supplement #1 Certain 2015-2019 Model Year Multiple Vehicle Lines Rear View Camera Inspection For One-Time Replacement
SSM 547202026-04-10. Service bulletin. Various 2020-2026 Ford and Lincoln vehicles equipped with blind spot information system (BLIS) may experience an inoperative blind spot monitoring with a "Blind Spot System Fault" message displayed in the instrument panel cluster (IPC). This may also be accompanied by diagnostic trouble codes (DTCs) B118C:11 and/or B118C:15 stored in the driver door module (DDM), and/or B118D:11 and/or B118D:15 stored in the passenger door module (PDM). This may be due to the wiring connector from the mirror to the BLIS module. If diagnostics lead to an internal mirror wiring harness fault, a new lower level BLIS light pigtail is now released for service. It is not necessary to replace the exterior mirror assembly. Use part number SC3Z-14A411-B to resolve the concern.
SSM 545892026-03-04. Other. Some 2019-2024 Ford and Lincoln vehicles equipped with SYNC3 may experience various connectivity concerns with The Ford App Lincoln App including but not limited to: missing activation prompt pop-upon the vehicle's center display screen when attempting to activate vehicle through The Ford App Lincoln App, incorrect location global positioning system GPS reported through The Ford App Lincoln App, problems with remote commands being performed through The Ford App Lincoln App and or incorrect data information reported on The Ford App Lincoln App. These symptoms will be accompanied by diagnostic trouble code DTC B156D 89 in the TCU. This may be due to the accessory protocol interface module APIM software. To correct the condition, update the APIM software.
SSM 546012026-02-27. Service bulletin. Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module (BCM). The Factory Keyless Entry Code application within the diagnostic scan tool will not provide an applicable master code for the accessory wireless keypad. If the wallet card for an accessory keypad is not available, the "Wireless RF Keypad Diagnosis Guide" can be referenced and provides direction on how to retrieve the master code. This guide is located under the Workshop Manual tab > Accessories > Installation > Wireless RF Keypad Diagnosis Guide > PPT C > Step C2.<br /><br /> Note: The only available keypad for some vehicles from the assembly plant is the accessory wireless keyless entry keypad. The integrated wired keypad cannot be installed on vehicles not equipped from the factory with a wired keyless entry k
25H052025-12-03. Other. This is a proactive investigation program by Ford Motor Company to inspect a limited number of affected vehicles that are customer-owned. Ford is voluntarily conducting this program to evaluate the software currently installed on one or more electronic modules in the affected vehicles.
TSB 25-25702025-12-01. Service bulletin. This article supersedes TSB 24-2165 to update the TSB Service Procedure. Some vehicles listed in the Model statement above may exhibit various SYNC performance related concerns including but not limited to: Display operation concerns Navigation inoperative Voice recognition concerns Phone connection issues Dropped phone connections Applink related performance Travel Link not present or showing incorrect traffic Slow system response NOTE: Ford has found some of the APIMs replaced and returned for inspection contained an outdated software level and the APIM did not require replacement. The customer concern may have been resolved by updating the APIM with latest level of software. The SYNC 3 universal thumb drive will be able to update the APIM software without the use of a scan tool and does not require the process to be monitored. Ford will be monitoring APIM replacements to confirm TSB directed software updates have been performed.