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Service bulletins for the 2014 Cadillac CTS

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

2068 on file from NHTSA, as of 2026-10-19.

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Bulletins, newest first
PIC6193B2017-05-05. Service bulletin. EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. THIS PRELIMINARY INFORMATION COMMUNICATION PROVIDES INFORMATION TO THE TECHNICIAN ABOUT VEHICLES THAT THE RADIO WILL NOT SAVE XM FAVORITES. TECHNICIAN WILL NEED TO REPLACE THE RADIO TO ADDRESS THE CONCERN.
PIC6104B2017-05-05. Service bulletin. EQUIPMENT. THIS PRELIMINARY INFORMATION COMMUNICATION PROVIDES INFORMATION TO THE TECHNICIAN ABOUT VEHICLES THAT HAVE THE LOWER CENTER SECTION OF THE DISPLAY WILL NOT WORK WHEN PRESSED. TECHNICIAN WILL NEED TO REPLACE THE INTEGRATED CENTER STACK FOR THIS CONCERN.
PIC6086B2017-05-05. Service bulletin. VISIBILITY:WINDSHIELD. THIS PRELIMINARY INFORMATION COMMUNICATION PROVIDES THE TECHNICIAN WITH STEPS TO RESOLVE THE ISSUE OF AN OILY SUBSTANCE THAT MAY BE FOUND ON THE INSIDE WINDSHIELD SURFACE, AND APPEARS TO BE LEAKING FROM THE REAR VIEW MIRROR AREA. TECHNICIAN WILL REMOVE THE MOISTURE SENSOR AND CLEAN THE GLASS AND MOUNTING BRACKET WITH ALCOHOL WIPE. IF THE GEL SEPARATES FROM THE SENSOR THE SENSOR WILL NEED TO BE REPLACED.
PIC6073C2017-05-05. Service bulletin. STEERING. THIS PRELIMINARY INFORMATION COMMUNICATION PROVIDES INFORMATION TO THE TECHNICIAN ABOUT THE MEDIA ORIENTED SYSTEMS TRANSPORT BUS DIAGNOSTIC TOOL KIT (EL-51578) HAS BEEN RELEASED TO HELP DIAGNOSE ANY OF THE MEDIA ORIENTED SYSTEMS TRANSPORT BUS CONCERNS. THE KIT CONTAINS HEADER CONNECTORS THAT ARE INSTALLED TO BYPASS MEDIA ORIENTED SYSTEMS TRANSPORT BUS MODULES. THE BYPASS CONNECTOR ALSO CONTAINS A TERMINAL FOR VERIFYING MEDIA ORIENTED SYSTEMS TRANSPORT CONTROL CIRCUIT VOLTAGES. TECHNICIAN SHOULD REVIEW MEDIA ORIENTED SYSTEMS TRANSPORT BUS DESCRIPTION AND OPERATION AND DIAGNOSTIC TROUBLE CODE U0028 DIAGNOSTIC PROCEDURES.
PIC5491J2017-05-02. Service bulletin. ELECTRICAL SYSTEM. THIS PRELIMINARY INFORMATION COMMUNICATION PROVIDES INFORMATION TO THE TECHNICIAN ABOUT VEHICLES THAT HAVE AN ONSTAR SYSTEM THAT WILL NOT POWER UP. TECHNICIAN SHOULD TURN OFF THE IGNITION AND CANCEL RETAINED ACCESSORY POWER. AFTER THE VEHICLE HAS POWERED DOWN REMOVE POWER TO THE ONSTAR MODULE FOR FIVE MINUTES. AFTER THE POWER HAS BEEN REMOVED FOR FIVE MINUTES, IF THE ONSTAR SYSTEM IS WORKING RELEASE THE VEHICLE. IF THE ONSTAR SYSTEM IS STILL INOPERATIVE CONTINUE WITH PUBLISHED SERVICE INFORMATION DIAGNOSTICS.
PIT4720D2017-03-22. Service bulletin. ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; EQUIPMENT. THIS PRELIMINARY INFORMATION COMMUNICATION PROVIDES INFORMATION TO THE TECHNICIAN THAT AFTER REPLACING THE INSTRUMENT PANEL CLUSTER THE EXCHANGE CENTER IS UNABLE TO PROGRAM THE ACTUAL MILEAGE ON THE ODOMETER OR THE ACTUAL MILEAGE IS UNKNOWN. DEALER WILL NEED TO FOLLOW DEALER TO THE GENERAL MOTORS SERVICE POLICIES AND PROCEDURES MANUAL SECTION 5.2.4 ODOMETER SERVICING.
PIP5226A2017-03-21. Service bulletin. EQUIPMENT. THIS PRELIMINARY INFORMATION COMMUNICATION PROVIDES INFORMATION TO THE TECHNICIAN ABOUT FINDING NEEDLE BEARINGS DURING AN OIL CHANGE. TECHNICIAN WILL GAIN ACCESS TO THE ROLLER ROCKERS TO INSPECT THEM. ONLY REPLACE THE ROLLER ROCKER THAT IS MISSING NEEDLE BEARINGS. BE SURE TO CLEAN THE OIL DRAINS TO RETRIEVE THE NEEDLE BEARINGS. EACH ROLLER ROCKER HAS 66 BEARINGS.
PIC61702017-03-17. Service bulletin. EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM). THIS PRELIMINARY INFORMATION COMMUNICATION PROVIDES INFORMATION TO THE TECHNICIAN WITH THE STEPS NEED TO DIAGNOSE AND REPAIR VEHICLE THAT MAY HAVE A CONCERN WITH NAVIGATION ICON NOT SHOWING THE CORRECT LOCATION THEN JUMPING TO THE CORRECT LOCATION. THE POSITION INDICATOR MAY SHOW THE VEHICLE TURNING IN THE OPPOSITE DIRECTION OR MAY SHOW THE VEHICLE TRAVELING OFF THE ROAD. TECHNICIAN WILL INSPECT THE HUMAN MACHINE INTERFACE MOUNTING. FOLLOW SERVICE INFORMATION FOR THE CORRECT ORIENTATION OF THE HUMAN MACHINE INTERFACE.
PIT53672017-03-16. Service bulletin. ELECTRICAL SYSTEM. THIS PRELIMINARY INFORMATION COMMUNICATION PROVIDES INFORMATION TO THE TECHNICIAN ABOUT VEHICLES THAT MAY HAVE A BLANK DISPLAYS, FLASHING DISPLAYS, “ERROR OR UPDATE FAILED MESSAGES”, NAVIGATION MAP NOT LOADING, BLUETOOTH OR USB CONCERNS. TECHNICIAN SHOULD INSPECT THE USB/SD CARD PORT FOR A SD CARD OR A DEVICE PLUG INTO ANY OF THE USB PORTS.
PIP52632017-03-16. Service bulletin. ENGINE; EQUIPMENT. THIS PRELIMINARY INFORMATION COMMUNICATION PROVIDES INFORMATION TO THE TECHNICIAN ABOUT VEHICLES THAT MAY HAVE ONE-TIME CLUNK OR THUNK NOISE WHEN ACCELERATING FROM A STOP IN DRIVE OR DURING A 1-2 SHIFT IN MANUAL MODE WHEN DRIVING AT SPEEDS OF APPROXIMATELY 2 TO 10 MPH. TECHNICIAN WILL CHECK FOR THE NOISE TO BE PRESENT DURING A MANUAL MODE SECOND GEAR LAUNCH WHILE ACCELERATING ABOVE APPROXIMATELY 2 TO 10 MPH. IF THE NOISE IS STILL PRESENT CONTINUE WITH SERVICE INFORMATION STRATEGY BASED DIAGNOSIS. IF THE NOISE CANNOT BE DUPLICATED DURING A MANUAL MODE SECOND GEAR LAUNCH, PLEASE COMMUNICATE TO THE CUSTOMER THAT THIS CONDITION IS A NORMAL OPERATING CHARACTERISTIC OF THEIR VEHICLE.
PIP5144C2017-03-15. Service bulletin. POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER. THIS PRELIMINARY INFORMATION COMMUNICATION ADVISES THE TECHNICIAN THAT THE AISIN TL80SN 8 SPEED 81-40LE TRANSMISSION ASSEMBLY, TORQUE CONVERTER, VALVE BODY AND TRANSMISSION CONTROL MODULE ARE ON RESTRICTION THROUGH GENERAL MOTORS PRODUCT QUALITY CENTER. DEALER WILL NEED TO CALL GENERAL MOTORS PRODUCT QUALITY CENTER FOR FURTHER ASSISTANCE.
PIC6013A2017-03-14. Service bulletin. FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL. THIS PRELIMINARY INFORMATION COMMUNICATION PROVIDES INFORMATION TO THE TECHNICIAN ABOUT VEHICLES THAT HAVE A "ADAPTIVE CRUISE TEMPORARILY UNAVAILABLE" MESSAGE ON THE DRIVER INFORMATION CENTER WHEN ATTEMPTING TO ACTIVATE THE CRUISE. TECHNICIAN WILL NEED TO PERFORM A MULTI AXIS SENSOR YAW RATE SENSOR LEARN PROCEDURE. ALSO PERFORM THE LONG RANGE RADAR LEARN CALLED-OUT IN THE RADAR SENSOR MODULE - LONG RANGE PROGRAMMING AND SETUP PROCEDURE IN SERVICE INFORMATION.
PIC5940B2017-03-14. Service bulletin. ELECTRICAL SYSTEM. THIS PRELIMINARY INFORMATION COMMUNICATION PROVIDES INFORMATION TO THE TECHNICIAN ABOUT VEHICLES WITH THE ELECTRIC CUP HOLDER LID INOPERATIVE. TECHNICIAN WILL NEED TO GENTLY PULL UP AND TOWARDS THE REAR OF THE VEHICLE AT THE SAME TIME ON THE FRONT OF THE DOOR/LID, USE A TRIM STICK TO GENTLY PRY UP THE REAR PORTION OF THE DOOR TO LIFT THE REAR EDGE UP AND OVER THE STOP.
PIC5936D2017-03-14. Service bulletin. EQUIPMENT. THIS PRELIMINARY INFORMATION COMMUNICATION PROVIDES INFORMATION TO THE TECHNICIAN ABOUT VEHICLES THAT MAY HAVE THE HAZARD FLASHERS TURN ON AFTER VEHICLE SHUT DOWN OR THAT THE GLOVE BOX MAY BE OPEN WHEN THEY RETURN TO THEIR VEHICLE. TECHNICIAN SHOULD REPLACE THE HAZARD SWITCH AND/OR GLOVE BOX SWITCH (DEPENDING ON CUSTOMERS CONCERN) WITH A NEW DESIGNED SWITCH.
PI13042017-03-09. Service bulletin. EQUIPMENT. THIS PRELIMINARY BULLETIN PROVIDES A PROCEDURE TO RREMOVE A PLASTIC RETAINER FROM BEHIND THE CENTER PILLAR TO CORRECT THE CUSTOMERS CONCERN OF A BUZZ OR RATTLE NOISE FROM PILLAR AREA.
G-1907612017-03-06. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE. 14104 - SERVICE UPDATE. THIS BULLETIN PROVIDES A SERVICE PROCEDURE TO PERFORM A CADILLAC USER EXPERIENCE (CUE) SOFTWARE UPDATE ON CERTAIN VEHICLES. THESE VEHICLES WERE USED IN AN INTERNAL COMPANY EVALUATION OF THE CUE SYSTEM APPLICATION FRAMEWORK AND DOWNLOADABLE APPS. UPON COMPLETION OF THE EVALUATION, THE "APPS STORE" ICON WAS NOT REMOVED FROM THE CUE SYSTEM SCREEN. IF A CUSTOMER SELECTS THE ICON, THE FEATURE WILL NOT BE AVAILABLE.
G-1903792017-03-06. Service bulletin. EQUIPMENT. STOP DELIVERY (REVISED TO 19 VEHICLES). THE ORIGINAL STOP DELIVERY ORDER WAS RELEASED ON APRIL 17, 2014 AND INVOLVED EIGHT U.S. VEHICLES. THE INVOLVED VEHICLE POPULATION HAD BEEN EXPANDED TO NOW INCLUDE 19 U.S. VEHICLES. ALL OTHER 2014 MODEL YEAR CADILLAC CTS VEHICLES IN DEALER INVENTORY THAT ARE NOT ON THE INVOLVED VIN LIST ARE NOT RESTRICTED FROM SALE OR DELIVERY. INSTRUCTIONS FOR RELEASING THE INVOLVED VEHICLES FROM THIS STOP DELIVERY WILL BE PROVIDED IN THE NEAR FUTURE.
G-1903032017-03-06. Service bulletin. EQUIPMENT. STOP DELIVERY (8 VEHICLES). EFFECTIVE IMMEDIATELY, STOP THE DELIVERY OF CERTAIN VEHICLES. ALL OTHER 2014 MODEL YEAR CADILLAC CTS VEHICLES IN DEALER INVENTORY THAT ARE NOT ON THE INVOLVED VIN LIST ARE NOT RESTRICTED FROM SALE OR DELIVERY. INSTRUCTIONS FOR RELEASING THE INVOLVED VEHICLES FROM THIS STOP DELIVERY WILL BE PROVIDED IN THE NEAR FUTURE.
G-1932672017-02-23. Service bulletin. AIR BAGS. 14164 - CUSTOMER SATISFACTION. CERTAIN VEHICLES MAY HAVE A CONDITION IN WHICH THE “PASSENGER AIR BAG” WORDING ON THE AOS (AUTOMATIC OCCUPANT SENSING) DISPLAY IS NOT BACK LIT. THIS CONDITION WOULD CAUSE THE “PASSENGER AIR BAG” WORDING TO NOT BE VISIBLE DURING NIGHTTIME DRIVING, WHICH COULD RESULT IN A DRIVER AND/OR PASSENGER WHO IS NOT FAMILIAR WITH THE VEHICLE BEING UNABLE TO TELL WHY THE “ON” AND/OR “OFF” TELLTALES ARE BEING ILLUMINATED. DEALERS ARE TO REWORK THE HEADLINER SIDE OF THE INLINE HARNESS TO ENABLE ILLUMINATION OF THE "PASSENGER AIR BAG" WORDING.
00-03-10-003U2017-02-21. Service bulletin. EQUIPMENT. THIS WARRANTY ADMINISTRATION BULLETIN PROVIDES INFORMATION ON THE TIRES SUPPLIED WITH A NEW VEHICLE ARE COVERED BY GENERAL MOTORS AGAINST DEFECTS IN MATERIAL OR WORKMANSHIP UNDER THE BUMPER-TO-BUMPER NEW VEHICLE LIMITED WARRANTY.
145762017-02-02. Service bulletin. LATCHES/LOCKS/LINKAGES:DOORS:LATCH; STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS. 14576 - SERVICE UPDATE. THIS BULLETIN PROVIDES A SERVICE PROCEDURE TO INSPECT THE GLASS TRAVEL ON BOTH REAR DOORS ON CERTAIN VEHICLES. THESE VEHICLES MAY HAVE BEEN BUILT WITH A REAR DOOR INSIDE HANDLE RELEASE CABLE THAT IS MISROUTED. A MISROUTED RELEASE CABLE COULD RESTRICT THE GLASS TRAVEL. AN UNLOCKED DOOR WITH THIS CONDITION WILL UNLATCH AND OPEN WHEN AN ATTEMPT IS MADE TO FULLY LOWER THE WINDOW. ONCE UNLATCHED, THE DOOR WILL NOT SHUT UNTIL THE WINDOW IS RAISED AND THERE IS AN ATTEMPT TO OPERATE THE INSIDE RELEASE HANDLE. A LOCKED DOOR WITH THIS CONDITION WILL JAM IN A LOCKED STATE WHEN AN ATTEMPT IS MADE TO FULLY LOWER THE WINDOW. ONCE JAMMED, THE DOOR – EVEN IF UNLOCKED - WILL NOT OPEN FROM THE OUTSIDE UNTIL THE WINDOW IS RAISED AND THERE IS AN ATTEMPT TO OPERATE THE INSIDE RELEASE HANDLE.
14515 MESSAGE2017-02-02. Service bulletin. STRUCTURE:BODY; ELECTRICAL SYSTEM; EQUIPMENT. 14515 - CUSTOMER SATISFACTION PROGRAM (STOP DELIVERY EXPANSION). APPROXIMATELY 8,776 ADDITIONAL VEHICLES HAVE BEEN ADDED TO THE RECALL POPULATION. THESE VEHICLES WERE SERVICED WITH A CHASSIS ELECTRONIC MODULE SUSPECTED OF CONTAINING INTERNAL CONTAMINATION. A VERY SMALL NUMBER OF OLDER MODEL VEHICLES ARE NOW INCLUDED AND IDENTIFIED IN IVH WHICH HAS BEEN UPDATED AS OF DECEMBER 2, 2014. ADDITIONALLY, THE IVH SYSTEM ISSUE THAT WAS COMMUNICATED HAS BEEN RECTIFIED AND ALL INVOLVED VEHICLES SHOULD NOW SHOW "INCOMPLETE – REMEDY NOT YET AVAILABLE".
154042017-01-26. Service bulletin. ELECTRICAL SYSTEM:SOFTWARE. 15404 - CUSTOMER SATISFACTION PROGRAM. CERTAIN VEHICLES MAY HAVE A CONDITION THAT IF INVOLVED IN A NON-DEPLOYMENT CRASH MAY NOT AUTOMATICALLY ACTIVATE ANY POST-CRASH ACTIONS, INCLUDING AN AUTOMATIC CRASH RESPONSE (ACR) CALL FROM ONSTAR, DOOR UNLOCK, INTERIOR LAMP ILLUMINATION, HAZARD LAMP ACTIVATION, HVAC BLOWER SHUTDOWN, AND FUEL PUMP SHUTDOWN. A NON-DEPLOYMENT CRASH EVENT IS NOT SEVERE ENOUGH TO DEPLOY THE SEAT BELT PRETENSIONERS OR AIRBAGS. ALL POST-CRASH ACTIONS INCLUDING AN ONSTAR ACR CALL WILL FUNCTION AS DESIGNED FOR ANY CRASH WITH A SEAT BELT PRETENSIONER OR AIRBAG DEPLOYMENT. THE ONSTAR BUTTONS CAN BE PRESSED TO REQUEST HELP, IF NEEDED. DEALERS ARE TO REPROGRAM THE SDM, OR IN SOME INSTANCES, REPLACE THE SDM.
155212017-01-25. Service bulletin. ELECTRICAL SYSTEM. 15521 - CUSTOMER ADVISORY LETTER. THIS LETTER IS BEING SENT TO BRING TO THE CUSTOMER'S ATTENTION FEATURES THAT ARE COVERED IN THE VEHICLE'S OWNER MANUAL IN SITUATIONS WHERE THE CUSTOMER VEHICLE SIDE DOORS WILL NOT OPEN FROM INSIDE AND OUTSIDE THE VEHICLE DUE TO LOW OR NO BATTERY VOLTAGE. DEALERS ARE ALSO INSTRUCTED THAT IN CORRELATION WITH THIS CUSTOMER ADVISORY LETTER, A WEB-BASED TRAINING COURSE WILL BE REQUIRED FOR ALL CADILLAC AND CHEVROLET SALES CONSULTANTS, SALES MANAGERS, SERVICE CONSULTANTS, SERVICE MANAGERS, AND FIELD STAFF BEGINNING Q1 2016 VIA THE GM CENTER OF LEARNING.
155212017-01-24. Service bulletin. ELECTRICAL SYSTEM:12V/24V/48V BATTERY. 15521 - CUSTOMER ADVISORY LETTER. THIS LETTER IS BEING SENT TO BRING TO THE CUSTOMER'S ATTENTION FEATURES THAT ARE COVERED IN THE VEHICLE'S OWNER MANUAL IN SITUATIONS WHERE THE CUSTOMER VEHICLE SIDE DOORS WILL NOT OPEN FROM INSIDE AND OUTSIDE THE VEHICLE DUE TO LOW OR NO BATTERY VOLTAGE. DEALERS ARE ALSO INSTRUCTED THAT IN CORRELATION WITH THIS CUSTOMER ADVISORY LETTER, A WEB-BASED TRAINING COURSE WILL BE REQUIRED FOR ALL CADILLAC AND CHEVROLET SALES CONSULTANTS, SALES MANAGERS, SERVICE CONSULTANTS, SERVICE MANAGERS, AND FIELD STAFF BEGINNING Q1 2016 VIA THE GM CENTER OF LEARNING.

The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.