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Service bulletins for the 2009 Audi Q5

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

765 on file from NHTSA, as of 2026-10-19.

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Only bulletins with component: Equipment and accessories are shown. Show all

Bulletins, newest first
A871449 2020124-2017-11-08. Service bulletin. EQUIPMENT:APPLIANCE:AIR CONDITIONER. Supersedes Technical Service Bulletin Group 87 number 13-44 dated August 26, 2013. Air conditioning is inoperative. The HVAC blower functions normally. Battery discharged; however, when charged, there is no bus silence when vehicle ignition is off. The A/C pressure/temperature sensor, G395, leaks refrigerant. This causes sensor G395 to show an incorrect or implausible value when reading MVBs. An incorrect signal or a low refrigerant level in the system can cause the air conditioning compressor to deactivate. The LIN cable connecting the vehicle electrical system control module, J519, to sensor G395 is pinched or cut. This affects the A4/S4, A5/S5 Coupe and Cabriolet, and Q5 vehicles. The A6 and A8 are not affected by this type of failure.The pressure sensor G395/G65 sends an incorrect signal that prevents bus silence and the battery is discharged.
A961482 2036344-2017-11-08. Service bulletin. LATCHES/LOCKS/LINKAGES:DOORS:LATCH; EQUIPMENT:ELECTRICAL:ANTI-THEFT DEVICES. The vehicle's anti-theft alarm sounds when the driver door is unlocked with a mechanical key. No DTCs are stored. The keyless remote was not used to unlock the vehicle. In order to minimize current draw after the ignition has been turned off, the electronics system of the vehicle goes into sleep mode. During this time, each module monitors the CAN bus more slowly than when the electronics system is awake. Because the system is being monitored more slowly, there is a delay in the waking of the central locking system. This delay causes a delay in the disabling of the anti-theft alarm system when the manual key is used. If the key is turned in less than a quarter of a second, the system can unlock the vehicle even though the anti-theft alarm has not been disabled.
A911429 2026888-2017-11-08. Service bulletin. EQUIPMENT:ELECTRICAL. Supersedes Technical Service Bulletin Group 91 number 12-50 dated August 1, 2012. Echo effects, caller on either end cannot hear conversation, sound distortion or feedback, and the sound is distorted, hisses, or scrapes occur during a phone call. This bulletin provides guidelines for analyzing the call quality of the Bluetooth system in the vehicle, and is not applicable to any Audi warranty.
A911424 2020399-2017-11-08. Service bulletin. EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; EQUIPMENT ADAPTIVE/MOBILITY. Supersedes Technical Service Bulletin Group 91 number 09-30 dated April 14, 2009. The Audi MMI system will not play audio files from an SD card. The MMI system does not recognize the audio files on the SD card. The MMI system reports that the audio files on the SD card are damaged. The audio files on the SD card will play on one Audi vehicle, but will not play on a different Audi vehicle.
A571499 2029151-2017-11-08. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY. Supersedes Technical Service Bulletin Group 57 number 13-87 dated March 27, 2013. The door cannot be opened from outside with the outer door handle, but it can be opened with the inner handle. The complaint is often described as follows: The customer locks the vehicle and checks by pulling the door handle whether the vehicle is locked. When opening the vehicle again, the door cannot be opened. It feels as if the handle is slack. When fitting the Bowden cable from the mounting bar to the door lock, the cable can get kinked. In some cases, this can increase the inner friction of the strand in the Bowden cable. As a result, the door lock stays in pressed position or does not completely return to its zero position. When the Bowden cable gets twisted during the installation, the rubber grommets can get distorted. Consequently, the Bowden cable has a too-high inner friction and the door lock does not move to the zero position.
Reference-Oil Ca2017-11-03. Service bulletin. ENGINE; EQUIPMENT; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. This document contains the Audi oil capacity chart.
A871346 2035582-2017-11-03. Service bulletin. EQUIPMENT:APPLIANCE:AIR CONDITIONER; ENGINE AND ENGINE COOLING. The A/C Compressor has been diagnosed as faulty and will be replaced under warranty. When performing replacement of an A/C Compressor under warranty, the amount of refrigerant and oil recovered must be documented.
741312 2004327-42017-11-03. Service bulletin. STRUCTURE; EQUIPMENT. Supersedes Technical Service Bulletin Group 70 number 08-39 dated December 4, 2008. Leather upholstery is dirty or stained.
A911314 2013790-2017-10-31. Service bulletin. EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM); EQUIPMENT:ELECTRICAL. Supersedes Technical Service Bulletin Group 91 number 11-25 dated November 29, 2011. The navigation DVD or other CD/DVD cannot be ejected. There are no DTCs stored in the corresponding module. The eject button is not stuck. When the eject button is pushed, the drive does not sound as if it is trying to eject the CD/DVD. Vehicles with DVD-based navigation systems now have the navigation DVD installed during production. To prevent theft of the DVD during transportation, the eject button of the navigation drive is disabled. The navigation system itself (e.g., route guidance) functions as specified. The eject buttons of vehicles without DVD-based navigation systems are not disabled during production, but could behave as described in the Condition section of this bulletin. The eject button can be enabled through Guided Fault Finding.
A911308 2028190-2017-10-31. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Supersedes Technical Service Bulletin Group 91 number 11-28 dated December 9, 2011. Customer is inquiring about retrofitting the MMI system with a language pack or map database outside of factory-available options.
A901341 2010353-2017-10-31. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY. Supersedes Technical Service Bulletin Group 90 number 10-14 dated August 10, 2010. Cigarette lighter element will not lock into the lighter socket -U1- to begin the heating process, or the lighter element will not automatically release once the heating process has completed. As a result, the socket can become inoperative when used as a power outlet.
A571394 2035367-2017-10-31. Service bulletin. EQUIPMENT. Various features in the rear passenger compartment are inoperative. Some features may include power rear windows, rear climate control operating unit, rear sunroof panel, rear reading lamps, rear cigarette lighters, etc. By design, many electronically-controlled features in the rear passenger compartment, in addition to the power rear windows, are deactivated if the child lock in the driver's door is activated.
A721311 2023324-2017-10-31. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY; SEATS. Supersedes Technical Service Bulletin Group 72 number 13-08 dated September 10, 2013. The rear center seat rattles at the backrest latching mechanism. The rear center seat release handle for folding the center seat backrest flat does not function. The rod between the rear center backrest latch and the release lever is detached. After the rod detaches and the center backrest is latched to the rear backrest on the driver?s side, the center backrest cannot be folded flat independent from the driver?s side rear backrest. The loose connection inside the latching mechanism can create noises from the rear center seat when the vehicle is driven over rough roads.
A011335 2035454-2017-10-31. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY. During reset of the service reminder, the following message appears on the ODIS tester: ?Secondary air injection system - checking secondary air mass?. MIL is not illuminated. Under certain driving conditions, the secondary air ports in the cylinder head can accumulate carbon over time, causing a restriction. The ODIS tester can identify the state of the restriction, and will request that the system is cleaned in order to prevent the MIL from illuminating.
Executive Servic2017-10-27. Service bulletin. STEERING:HYDRAULIC POWER ASSIST:POWER STEERING FLUID; SERVICE BRAKES, HYDRAULIC:FLUID; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; POWER TRAIN; ENGINE AND ENGINE COOLING. This document contains a fluid capacity chart as well as a chart that contains the parts and part numbers needed for service.
A871564 2010146-2017-10-27. Service bulletin. EQUIPMENT ADAPTIVE/MOBILITY. Supersedes Technical Service Bulletin Group 87 number 15-63 dated May 18, 2015. There is an unpleasant, musty odor coming from the heating and ventilation system. The odor usually occurs when the vehicle has been sitting unused for five hours or more. The odor usually occurs within 20 to 60 seconds after the vehicle is started. Condensation, which is a normal condition in all A/C systems, can cause a musty odor.
A871563 2010146-2017-10-21. Service bulletin. EQUIPMENT:APPLIANCE:AIR CONDITIONER. Supersedes Technical Service Bulletin Group 87 number 14-54 dated August 28, 2014. There is an unpleasant, musty odor coming from the heating and ventilation system. The odor usually occurs when the vehicle has been sitting unused for five hours or more. The odor usually occurs within 20 to 60 seconds after the vehicle is started. Condensation, which is a normal condition in all A/C systems, can cause a musty odor. If the odor is noticeable in the vehicle when the engine is not turned on, the cause may be mold and mildew in the passenger compartment, and not be related to the A/C system. All other possible sources of the odor must be investigated before this bulletin can be performed.
A911582 2029903-2017-10-21. Service bulletin. EQUIPMENT:ELECTRICAL; BACK OVER PREVENTION: CAMERA SYSTEM. Supersedes Technical Service Bulletin Group 91 number 12-42 dated June 20, 2012. The customer complains about the picture quality of rearview backup camera image in the MMI screen. The picture is fuzzy or distorted. The picture looks too bright, too dark, or opaque in certain areas of the image. The colors of the objects in the image are incorrect or slightly off. The guidelines used for parking are fuzzy, distorted, or pixelated when compared with the guidelines displayed on another vehicle?s MMI.
A911578 2011500-2017-10-21. Service bulletin. EQUIPMENT:ELECTRICAL; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Supersedes Technical Service Bulletin Group 91 number 08-129 dated November 12, 2008. Customer states that the reception of satellite radio occasionally fades or drops out. The information display may show a message related to the satellite radio, such as "Linking", "Updating", "Acquiring Signal", "Loading", "No Signal", or "No Sat".
AWA-15-042017-10-21. Service bulletin. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Audi is extending the New Vehicle Limited Warranty for certain 2009-2011 A4, A5, and Q5 Vehicles with the CAEB 2.0T engine to 8 years/80,000 miles (whichever occurs first) from the vehicle's in-service date or 12 months/12,000 miles (whichever occurs first) from the date of a settlement Service Adjustment, whichever date occurs later. The limited warranty extension is fully transferable to subsequent owners. Eligible vehicles are identified in Elsa with the Warranty Extension Key U24 OC Ext-Info AWO Resource Ctr. Some customers have complained of excessive engine oil consumption. Conditions unrelated to engine oil consumption are not covered under this extension.
EDITION 1132016-05-23. Service bulletin. EQUIPMENT:APPLIANCE:AIR CONDITIONER. SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SB-2029243/42016-05-23. Service bulletin. EQUIPMENT. SUMMARY TO BE PROVIDED ON A FUTURE DATE.
2024683/32016-05-23. Service bulletin. EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM). SUMMARY TO BE PROVIDED ON A FUTURE DATE.
2024644/52016-05-19. Service bulletin. EQUIPMENT. SUMMARY TO BE PROVIDED ON A FUTURE DATE.
2031853/12016-05-19. Service bulletin. EQUIPMENT. SUMMARY TO BE PROVIDED ON A FUTURE DATE.

The summaries are NHTSA's. Each bulletin's page links NHTSA's copy of the manufacturer's document.