WenmarOpen by Wenmar Pro

Service bulletin SA-020-24c

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id11010995
Published by NHTSA2024-12-03
Manufacturer's numberSA-020-24c
Manufacturer's date2024-11-13
NHTSA componentFUEL/PROPULSION SYSTEM; ELECTRICAL SYSTEM; ENGINE

NHTSA's summary

The CX-70 and CX-90 have new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Engine, Fuel system

Vehicles listed
MAZDA CX-702025
MAZDA CX-902024, 2025

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20254472025-09-02. Fuel System
25V5680002025-09-02. ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE:FUEL LEVEL FLOAT/SENSOR/SENDING UNIT; ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE
20246592024-10-31. Electrical
20246572024-10-31. Engine
24V8170002024-10-31. ELECTRICAL SYSTEM:PROPULSION SYSTEM:INVERTER; ELECTRICAL SYSTEM:SOFTWARE
24V8160002024-10-31. POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM); ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM):SOFTWARE
24V8150002024-10-31. POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM); ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)
24V8140002024-10-31. STRUCTURE:INTERIOR PANELS:DASHBOARD; ELECTRICAL SYSTEM:SOFTWARE

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
SA-042-26a2026-10-03. Service bulletin. Mazda Connected Services - Frequently Asked Questions (FAQ) This Service Alert supersedes the previously issued SAs listed below. The changes are noted in Red text. SA-042/26 06/30/26 DESCRIPTION Frequently Asked Questions (FAQ) Index General Questions MAZDA CONNECT Indication Setup and Getting Started Dealer Processes Registration / Enrollment / Take-Over Customer Subscription Status WI-FI General Informatio Opening the TCU Communication Line WI-FI How-To Conditions for Remote Engine Start Will Not Function WI-FI Trial Period Conditions for Remote Engine Start Function Will turn engine OFF Interacting With The App TCU Communication Line Status Service Issues Educational Videos Troubleshooting Resources MyMazda App Error Codes Customer Opt-Out
SA-041-26a2026-10-03. Service bulletin. DESCRIPTION If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices. Examples: 1. Devices connected to the DLC-2 (battery discharge/DTC stored) 2. Devices plugged into the 12V outlet 3. GPS tracking device (engine no start/battery discharge) 4. Dash cam (DTC stored) 5. Non-certified USB cable (Apple Carplay™/ Android Auto™ will not connect) 6. Over-sized wheels/tires (incorrect GPS location) 7. DTC C0023:14 8. Decorative trim and/or cover on the START/STOP ENGINE button
SA-061-262026-10-01. Service bulletin. DESCRIPTION Use this guide before ordering or replacing an AT component on applicable H3T vehicles. QUICK CHECKLIST BEFORE ORDERING Confirm the vehicle is a CX-90 (KK) or CX-70 (KJ) with H3T and is within the applicable market coverage. • In GEPC, identify the AT component part number for the vehicle. • Use the GEPC lookup tables below to determine whether the vehicle requires Table A or Table B parts. • Order the complete set of parts listed in the applicable table. DO NOT order the AT component by itself. • Check whether water hose removal is required for that GEPC part number. • Follow the applicable WSM repair procedure for AT component removal/installation, water hose removal, and oil hose/oil pipe installation in MGSS. • IMPORTANT: If only the AT component is ordered, required replacement parts will be missing, and the repair cannot be completed.
SA-059-262026-10-01. Service bulletin. This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-029/24 05/09/24 DESCRIPTION The CX-90 and CX-70 PHEV are equipped with two electric water pumps that look similar but have different part numbers. CAUTION: If the wrong water pump is ordered or they are reversed, DTC U019F could be set.
SA-038-26b2026-10-01. Service bulletin. This Service Alert supersedes the previously issued service alert listed below. The changes are noted in Red text. SA-038/26 08/18/26 and 06/15/26 DESCRIPTION Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App
SA-012-26d2026-10-01. Service bulletin. DESCRIPTION Some customers may experience a message "TCU Malfunction. Have the Vehicle Inspected" in the instrument cluster. Additional symptoms that may occur: Connected Vehicle One Time Passcode (OTP) may fail. Connected Vehicle Remote functions may fail. The following DTC's may be stored: B1252:87-8B:TCU - COMMUNICATION ERROR WITH CONNECTIVITY MASTER UNIT (CMU) U0198:00-03:CMU - COMMUNICATION ERROR WITH EMERGENCY CALL UNIT/TELEMATICS COMMUNICATION UNIT REPAIR PROCEDURE 1. Verify the concern. 2. Check if any of the following DTCs are stored: B1252:87-8B:TCU - COMMUNICATION ERROR WITH CONNECTIVITY MASTER UNIT (CMU) U0198:00-03:CMU - COMMUNICATION ERROR WITH EMERGENCY CALL UNIT/TELEMATICS COMMUNICATION UNIT Are the following DTCs stored? YES: Proceed to next step. NO: This service information does not apply. Continue troubleshooting using MGSS.
PF-26-042026-10-01. Other. SUBJECT: ORDERING REQUIREMENT FOR AT COMPONENTS FOR H3T (INLINE 6) Use this guide before ordering or replacing an AT component on applicable H3T vehicles. QUICK CHECKLIST BEFORE ORDERING • Confirm the vehicle is a CX-90 (KK) or CX-70 (KJ) with H3T and is within the applicable market coverage. • In GEPC, identify the AT component part number for the vehicle. • Use the GEPC lookup tables below to determine whether the vehicle requires Table A or Table B parts. • Order the complete set of parts listed in the applicable table. DO NOT order the AT component by itself. • Check whether water hose removal is required for that GEPC part number. • Follow the applicable WSM repair procedure for AT component removal/installation, water hose removal, and oil hose/oil pipe installation in MGSS. IMPORTANT: If only the AT component is ordered, required replacement parts will be missing, and the repair cannot be completed.
09-027-262026-10-01. Service bulletin. DESCRIPTION Some CX-70 and CX-90 PHEV vehicles may fail to start (enter READY mode) in cold weather, but the vehicle can often be started successfully on the next attempt. This may occur when leakage current between connector terminals causes the MAIN Relay to be falsely detected as ON. As a result, the Battery ECU may incorrectly determine the relay status, preventing READY mode activation and resulting in a no-start condition. One or more of the following DTCs may be stored: P0AB9, U0100, U0110, and U0115 and multiple warning lights may also turn on. This is caused by corrosion of the connector terminals on the 3002-411 connector in the luggage compartment from water. To eliminate this concern, urethane has been added around the connector to help prevent water from reaching the connector terminals. REPAIR PROCEDURE 1. Verify the customer concern. 2. Diagnose and repair the vehicle according to the following steps. NOTE: The following procedure uses a heat shrink tube with solder. (1) Connect wire to wire with heat shrink tube. (2) Form a loop at the end of wire to create a passage for the other wire.
SA-039-26a2026-09-04. Service bulletin. This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red text. SA-039/26 06/15/26 Mazda Connect Symptom Troubleshooting DESCRIPTION Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
SA-038-26a2026-09-04. Service bulletin. This Service Alert supersedes the previously issued service alert listed below. The changes are noted in Red text. SA-038/26 06/15/26 DESCRIPTION Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote functions inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Index MAZDA CONNECT 2 Center Display Status Icon MAZDA CONNECT 3 Center Display Status Icon Remote Engine Start Will Not Function Remote Engine Start Function Will turn engine OFF Customer Subscription Status TCU Communication Line Status