Service bulletin SSM 52115
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10247159 |
| Published by NHTSA | 2023-12-11 |
| Manufacturer's number | SSM 52115 |
| Manufacturer's date | 2023-12-08 |
| NHTSA component | EQUIPMENT |
NHTSA's summary
2023 F-Super Duty, 2023-2024 Expedition and 2024 Nautilus vehicles will exhibit no light emitting diode (LED) confirmation from the key fob indicating that the vehicle has remote started (or not remote started). Factory key fobs with remote start no longer contain a LED feedback indicator. Do not replace the key fob for this condition. This is a normal operating characteristic and no service action is necessary.
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Equipment and accessories
| FORD EXPEDITION | 2023, 2024 |
|---|---|
| FORD F-250 SD | 2023 (the catalog's model; the bulletin names a series or trim of it) |
| FORD F-350 SD | 2023 (the catalog's model; the bulletin names a series or trim of it) |
| FORD F-450 SD | 2023 (the catalog's model; the bulletin names a series or trim of it) |
| FORD F-550 SD | 2023 (the catalog's model; the bulletin names a series or trim of it) |
| FORD F-600 SD | 2023 (the catalog's model; the bulletin names a series or trim of it) |
| FORD F-650 SD | 2023 (the catalog's model; the bulletin names a series or trim of it) |
| FORD F-750 SD | 2023 (the catalog's model; the bulletin names a series or trim of it) |
| LINCOLN NAUTILUS | 2024 |
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| 2025726 | 2025-12-18. Accessories |
|---|---|
| 2025413 | 2025-08-08. Accessories |
| 25V343000 | 2025-05-23. EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER; ELECTRICAL SYSTEM |
| 25V337000 | 2025-05-23. EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL |
| 2024776 | 2024-12-20. Accessories |
| 24V852000 | 2024-11-08. EQUIPMENT:OTHER:LABELS |
| 23V420000 | 2023-06-09. EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL |
| 23V379000 | 2023-05-26. EQUIPMENT:OTHER:LABELS |
A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.
| SSM 52476 | 2024-05-03. Service bulletin. All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad. |
|---|---|
| SSM 52463 | 2024-05-03. Service bulletin. On 2024 Nautilus vehicles, the heated steering wheel temperature may vary in areas of the steering wheel where the horizontal spokes join the rim. Customers may express concern that these areas are not heating as fully as the top and bottom steering wheel rim sections. This may be due to the layout of heating wires inside the steering wheel. Do not attempt repairs or submit a claim for this normal operating characteristic |
| OTAPU0327DSPAMPE | 2024-04-04. Service bulletin. Quality improvements include: -Fix the hiss or Pop noise from speakers. |
| OTA SU9 P2 Naut | 2024-04-04. Service bulletin. Software Update 24-OTA SU9 P2 for 2024 MY Naultilus vehicles is now available. Quality Improvements include: - Removes error case of persistent nuisance chimes. - Improved connectivity - Audio management stability - Alerts time out as intended - Wireless Charging indicator on first surface - Phone charging via USB over ignition cycles - Remedy software for 24B09- Phoenix controller quality issues |
| OTAPU0107VIFXSD | 2024-04-04. Service bulletin. Quality Improvements include: - Fixing the headlamp staying ON issue during the BCM OTA update |
| OTAPU0721WINOTUS | 2024-04-04. Service bulletin. Quality Improvements include: - Fix for Window One touch operation |
| OTAPU102410CHAUE | 2024-04-04. Service bulletin. Quality Improvements include: - Fix the no audio out of random speakers issue. |
| SSM 52402 | 2024-04-04. Service bulletin. On 2024 Nautilus vehicles, the keyless entry keypad will only illuminate if the unlock button on the keyfob is pressed or if the keypad itself is touched. The keypad will not illuminate during approach detection or from any other inputs. Do not attempt repairs or submit a claim for this normal condition. |
| SSM 52393 | 2024-04-04. Service bulletin. Some 2024 Nautilus vehicles may exhibit difficulty removing shipping door protectors or white RapGard during predelivery. This may be attributed to varied environmental conditions during transit from the assembly plant to the dealerships. If possible, bring the vehicle into the shop to warm up and stabilize to a room temperature closer to 20°C (68°F) or higher prior to removing the plastic coverings. Running the engine may help in warming the hood wrapping adhesive for easier removal. Also, reuse the white RapGard that was removed from the car to dab/remove any adhesive residue left behind. For general guidelines, refer to the Warranty and Policy Manual, Section 2.9.00 Storage of New Vehicles. |
| SSM 52381 | 2024-04-04. Service bulletin. Some 2024 Nautilus vehicles may have a clock that is inaccurate and/or weather information may not be able to update along with the inability to sign-in to Google Automotive Services to update or edit a profile. During this time the Google Map may also not display in the panoramic display screen next to the speedometer. This may be due to a concern with the telematics control unit (TCU) module software. Inform customers that they can continue to drive the vehicle and that engineering is currently working on revised TCU module software for this concern. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available. Note that it is normal for the Google Map to not appear in the panoramic display when in calm mode or when using the Waze app. |