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Service bulletin SSM 52402

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10252651
Published by NHTSA2024-04-04
Manufacturer's numberSSM 52402
Manufacturer's date2024-03-29
NHTSA componentEQUIPMENT; ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER

NHTSA's summary

On 2024 Nautilus vehicles, the keyless entry keypad will only illuminate if the unlock button on the keyfob is pressed or if the keypad itself is touched. The keypad will not illuminate during approach detection or from any other inputs. Do not attempt repairs or submit a claim for this normal condition.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Equipment and accessories, Ignition

Vehicles listed
LINCOLN NAUTILUS2024

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
SSM 523102024-03-20. Service bulletin. Some 2024 Nautilus and F-150 vehicles may incorrectly list the keyless entry keypad code card on the loose item checklist. 2024 Nautilus and F-150 vehicles in North America do not include keyless entry keypad code cards. Clients are now able to retrieve the vehicle's keyless entry keypad master access code in vehicle by following the instructions in the master access code card (available only on F-150) or in the Owners Manual > Keyless Entry Keypad Master Access Code. This process requires the use of two programmed intelligent access keys.
SSM 521722024-01-18. Service bulletin. Some 2024 Nautilus vehicles may incorrectly list the keyless entry keypad code card on the loose item checklist. 2024 Nautilus vehicles in North America do not include keyless entry keypad code cards. Clients are now able to retrieve the vehicle's keyless entry keypad master access code in vehicle by following the instructions in the Owner's Manual > Keyless Entry Keypad Master Access Code. This process requires the use of two programmed intelligent access keys.