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Service bulletin 23-NA-065

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10235638
Published by NHTSA2023-05-04
Manufacturer's number23-NA-065
Manufacturer's date2023-04-12
NHTSA componentELECTRICAL SYSTEM; EQUIPMENT

NHTSA's summary

This service bulletin provides repair information to correct a customer concern of OnStar Inoperative after Importing Vehicle from Canada to the United States.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Equipment and accessories

Vehicles listed
BUICK LACROSSE2018, 2019
CADILLAC ATS2017, 2018, 2019
CADILLAC CTS2017, 2018, 2019
CHEVROLET EQUINOX2022
CHEVROLET EXPRESS2016, 2017, 2018, 2019, 2020, 2021
CHEVROLET EXPRESS 25002023 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET EXPRESS 35002023 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET EXPRESS 45002016 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET EXPRESS CUTAWAY VAN2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023 (the catalog's model; the bulletin names a series or trim of it)
GMC SAVANA2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023
GMC SAVANA 15002016, 2017 (the catalog's model; the bulletin names a series or trim of it)
GMC SAVANA 25002016, 2017, 2018 (the catalog's model; the bulletin names a series or trim of it)
GMC SAVANA 35002016, 2017, 2018 (the catalog's model; the bulletin names a series or trim of it)

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
25V8760002025-12-17. EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:
20232102023-04-06. Electrical
23V2470002023-04-06. ELECTRICAL SYSTEM:WIRING
20211662021-03-18. Electrical
21V1890002021-03-18. ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
19V6440002019-09-06. ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; SEAT BELTS:FRONT:WARNING LIGHT/DEVICES
19V4280002019-06-11. EQUIPMENT
18V6550002018-09-21. ELECTRICAL SYSTEM
20182342018-05-04. Electrical
20182122018-04-27. Accessories

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
23-NA-1702025-10-25. Service bulletin. This bulletin advises the tech to inspect deeper into what may be to main cause of an engine failure.
18-NA-1802025-10-16. Service bulletin. This Warranty Administration service bulletin provides Lithium-Ion battery Exchange Process and Transaction Submission information.
18-NA-1802025-09-26. Service bulletin. This Warranty Administration service bulletin provides Lithium-Ion battery Exchange Process and Transaction Submission information.
22-NA-2422025-06-16. Service bulletin. This warranty administration bulletin provides information for dealers/technicians on System Reset and Connector Reconnect Labor Code Numbers.
24-NA-2292025-06-03. Service bulletin. This bulletin provides a procedure on how to check for a battery drain utilizing the Picoscope and how to measure the load on the system that may be causing a drain.
25-NA-0872025-05-02. Service bulletin. This service bulletin provides information on the proper Reflective High Temperature Heat and/or Insulating Tape to use for certain repairs, such as Wiring Harness Repairs.
21-NA-1392025-05-01. Service bulletin. This service bulletin provides a repair procedure to correct a customer concern of a Malfunction Indicator Lamp (MIL) Illuminated - DTC P3055 Set.
22-NA-2422025-04-26. Service bulletin. This warranty administration bulletin provides information for dealers/technicians on System Reset and Connector Reconnect Labor Code Numbers.
13-08-116-001K2025-04-25. Service bulletin. The intent of this service bulletin is to identify aftermarket ALDL or DLC interface devices as potential sources for causing multiple customer concerns that do not have other diagnostic methods to identify them.
24-NA-0982025-04-24. Service bulletin. This service bulletin provides information for dealers/technicians on Service Programming System (SPS) Error Codes E4398, E4399, E4401, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491, E4492, or E6961 and resolution information.